just downloaded 10.5. It gives me a blank screen for the itunes store. No error message. Internet connection fine. Have checked firewall. Any ideas?

Same problem here today...

After updating to 10.5 yesterday all was fine, gonna by music from the store.

But now only a blank screen to the shop... 😟

same problem for me too......
itunes store is showing just a white screen....
but sill able to download the updates for already downloaded apps......if any.......

I get the same thing. I have followed all the suggested help options which Apple provide, and I even removed iTunes and reinstalled, but still the same.

I found this on here, but dont really understand what it means, can anyone shed any light?

http://support.apple.com/kb/TA47725?viewlocale=en_US

I've had this for a couple of weeks now. Can't use store at all, only for updating apps. Tried uninstalling all Apple software in a particular order, then reinstalling iTunes 10.5. That didn't work. Tried uninstalling IE v9, that didnt work. Tried checking then unchecking store parental controls, that didnt work. Tried updating Apps, that made no difference. Turned off Defender and Firewall, that has made no difference. Can anyone shed light on this at all?

In iTune,s when you go to 'Help' then select 'iTunes Help' do you get a new window appear telling you:

'iTunes Help is unavailable because your computer isn’t connected to the Internet.' ?

Yes I do.

Me too, this *****! I just logged a ticket with Apple, so I will post their response on here.

I cant believe that s u - ck s is consider abusive lol

Try this

In windows 7, click on your start menu, go to accessories, right click on the command prompt icon and choose "run as administrator". Once it opens, type in the following command...

netsh winsock reset

hit enter and it should say something like winsock reset successful now reboot your computer.

That worked! Thank you so much!

🙂

Didn't work for me i'm afraid.....

did you try a reboot?

I've had the exact same issue since late last night since I downloaded 10.5

I'm also having problems backing up my iPhone, which I suspect is due to the same issue.

I've tried all recommended solutions on forums and Apple support (deleting backups, restarting phone/computer, disabling/uninstalling third party security software, testing port connectivity) and none of them work.

I will try japiohelp's solution and see if that does anything.

Awesome! japiohelp's suggestion works!

However, I'm still not able to back up my iPhone. Perhaps it's a separate issue...

netsock reset did not work here, still black page and AppleMobileDeviceService.exe is hogging 100% cpu usage on one core... thnx apple. need 10.5 to get ios 5 but in return im burning cpu and unable to enter the store.