brocoo

Q: just downloaded 10.5.  It gives me a blank screen for the itunes store.  No error message.  Internet connection fine.  Have checked firewall.  Any ideas?

I have just downloaded 10.5.  it gives me a blank screen for the itunes store.  No error message.  Internet connection fine and I have checked my firewall settings.  Any ideas?  Or is the store blocked because of ios 5 release today?

Windows 7

Posted on Oct 12, 2011 3:19 AM

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Q: just downloaded 10.5.  It gives me a blank screen for the itunes store.  No error message.  Internet connection fin ... more

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  • by XennOX,

    XennOX XennOX Oct 12, 2011 9:58 AM in response to brocoo
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    Oct 12, 2011 9:58 AM in response to brocoo

    netsock reset did not work here, still black page and AppleMobileDeviceService.exe is hogging 100% cpu usage on one core... thnx apple. need 10.5 to get ios 5 but in return im burning cpu and unable to enter the store.

  • by gchin,

    gchin gchin Oct 12, 2011 10:06 AM in response to XennOX
    Level 1 (20 points)
    Oct 12, 2011 10:06 AM in response to XennOX

    Did you see solution for Windows 7 and similarly Windows XP from JerryFromKrakow at: iTunes for windows - App Store's blank page - final solution

    1. Fixed the itunes blank store window.

    2. Also fixed the backup/sync problem.

    3. Even solved the AppleMobileDeviceService.exe high cpu problem.

     

    Please reply after trying Jerry's Windows 7 fix.

    https://discussions.apple.com/message/15993286#15993286

    For Windows XP, see steve2273 fix.

    https://discussions.apple.com/message/16150610#16150610

    Please reply to let others know what got fixed or did not get fixed by this.


  • by nickfromchelmsford,

    nickfromchelmsford nickfromchelmsford Oct 12, 2011 2:04 PM in response to japiohelp
    Level 1 (0 points)
    Oct 12, 2011 2:04 PM in response to japiohelp

    Yep

  • by Lucky482,

    Lucky482 Lucky482 Oct 12, 2011 2:17 PM in response to gchin
    Level 1 (0 points)
    Oct 12, 2011 2:17 PM in response to gchin

    Don't use the previous version of Apple Application Support with 10.5!  It's not compatible with the newer version so although it worked with 10.4, it doesn't work with the newer one and you'll end up making things more complicated.

  • by huck5,

    huck5 huck5 Oct 12, 2011 11:24 PM in response to japiohelp
    Level 1 (0 points)
    Oct 12, 2011 11:24 PM in response to japiohelp

    Thanks japiohelp, your solution worked perfectly...I had deleted all apple products, folders, etc, to no avail. 

     

    Running netsh winsock reset from an admin cmd windows did the trick....

  • by konann,

    konann konann Oct 13, 2011 6:31 AM in response to brocoo
    Level 1 (0 points)
    Oct 13, 2011 6:31 AM in response to brocoo

    Oh my god!!!!!!!!

     

    "netsh winsock reset" It worked

     

    For Window XP ---- Go to Acesssories --- Right click on command prompt ---- Run vista executable

     

    and then type netsh winsock reset

     

    enter

     

    success

     

    reboot your com

     

    Yeah!!! I can access to itune store and back up my iphone now....

     

    iOS5  I'm coming ^__________^

     

    Thank you very much...

  • by RFPBOYS,

    RFPBOYS RFPBOYS Oct 13, 2011 11:30 PM in response to japiohelp
    Level 1 (0 points)
    Oct 13, 2011 11:30 PM in response to japiohelp

    Japiohelp,

     

    This fixed my problem! Thanks.

    I was getting the blank ITunes Store page, even after installingITunes v10.5.  Running the netsh winsock reset command fixed my issue.

    I was also having an issue where any backup of my IPhone would start and hang.  After running the command, its working great again.  I was able to install iOS5.

     

    Again,  Thanks for the great help.  Glad I found this post.

  • by AnonForNow,

    AnonForNow AnonForNow Oct 14, 2011 4:10 AM in response to japiohelp
    Level 1 (0 points)
    Oct 14, 2011 4:10 AM in response to japiohelp

    Thank you, thank you, thank you - this worked. Cannot thank you enough!!!

  • by kennethfrommaidenhead,

    kennethfrommaidenhead kennethfrommaidenhead Oct 14, 2011 5:32 AM in response to japiohelp
    Level 1 (0 points)
    Oct 14, 2011 5:32 AM in response to japiohelp

    I've tried the winsock reset twice now amd still no iTunes Store.  It let's me see my account details but is not much use for anything else.

  • by Keleneki,

    Keleneki Keleneki Oct 14, 2011 8:10 AM in response to japiohelp
    Level 1 (0 points)
    Oct 14, 2011 8:10 AM in response to japiohelp

    Thank you so much, japiohelp.  I tried so many suggestions.  Yours is the one that finally did it for me.  Now to wait for my iPhone 4S when it comes out later today. 


    Kind regards.

  • by A-Wad,

    A-Wad A-Wad Oct 14, 2011 8:21 AM in response to RFPBOYS
    Level 1 (0 points)
    Oct 14, 2011 8:21 AM in response to RFPBOYS

    You guys should be happy that 10.5 installed...I can't even get that to work FFS...:(

  • by CaddyBug,

    CaddyBug CaddyBug Oct 14, 2011 9:18 AM in response to brocoo
    Level 1 (0 points)
    Oct 14, 2011 9:18 AM in response to brocoo

    Wow, just turned off Ad-Aware and I'm now getting the store....  sheesh!

  • by AliDaks,

    AliDaks AliDaks Oct 15, 2011 11:12 PM in response to brocoo
    Level 1 (0 points)
    Oct 15, 2011 11:12 PM in response to brocoo

    The netsh winsock reset solution didn't work. I'm on versions 10.5 of iTunes. Yes, I did restart. I did it all over again just to see if it would work & again restarted with no fix on the store.

     

    I first hit this issue when I downloaded 10.4 only less then 2 weeks ago. I didn't do much with it other then to get frustrated by it. I was hoping 10.5 had been fixed so was glad to do the download. Nope, it wasn't.  Still frustrated but a friend pointed me to these threads and had some hope. Tried to stay at 10.5 & get it to work as I have an iPhone on order (get it around the 24th). Maybe there will be a fix before then. 

  • by AliDaks,

    AliDaks AliDaks Oct 16, 2011 8:53 AM in response to AliDaks
    Level 1 (0 points)
    Oct 16, 2011 8:53 AM in response to AliDaks

    Got It Working!!!

    I tried all the windsock reset ideas on various threads here but none worked. I finally uninstalled Spyware Doctor and now iTunes store is coming up. I still have Norton running. I've always used both as from experience Norton doesn't catch everything that it should. Anyway, if the windsock resets don't work try uninstalling like I did. Just don't leave yourself wide open.

  • by pheb62,

    pheb62 pheb62 Oct 16, 2011 12:09 PM in response to japiohelp
    Level 1 (5 points)
    Oct 16, 2011 12:09 PM in response to japiohelp

    japiohelp - I could kiss you!

     

    Spend FOUR DAYS on pinning down the problem until I found your advice here.

     

    yaaaaahoooooooooooooooooo !!!

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