brocoo

Q: just downloaded 10.5.  It gives me a blank screen for the itunes store.  No error message.  Internet connection fine.  Have checked firewall.  Any ideas?

I have just downloaded 10.5.  it gives me a blank screen for the itunes store.  No error message.  Internet connection fine and I have checked my firewall settings.  Any ideas?  Or is the store blocked because of ios 5 release today?

Windows 7

Posted on Oct 12, 2011 3:19 AM

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Q: just downloaded 10.5.  It gives me a blank screen for the itunes store.  No error message.  Internet connection fin ... more

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  • by pheb62,

    pheb62 pheb62 Oct 16, 2011 12:43 PM in response to pheb62
    Level 1 (5 points)
    Oct 16, 2011 12:43 PM in response to pheb62

    However - now iTunes doesn't recognize that my iPhone got connected - not even when it's already running.

     

    I ran across a post concerning THAT error during my search for the store problem, but can't find it again now

  • by Breaqerz,

    Breaqerz Breaqerz Oct 16, 2011 2:45 PM in response to brocoo
    Level 1 (0 points)
    Oct 16, 2011 2:45 PM in response to brocoo

    Works Perfect! Got this problem after updating to Itunes 10.5 I can see iTunes Store now..

     

    Thanks!!!

  • by djandyj,

    djandyj djandyj Oct 18, 2011 6:34 PM in response to Breaqerz
    Level 1 (0 points)
    Oct 18, 2011 6:34 PM in response to Breaqerz

    WORKED FOR ME TOO 

  • by pheb62,

    pheb62 pheb62 Oct 18, 2011 8:01 PM in response to djandyj
    Level 1 (5 points)
    Oct 18, 2011 8:01 PM in response to djandyj

    Always glad to be of help ;)

     

    However, iTunes installs some daemon now - need to find out what it does, and if it's really needed. Maybe that thing is related to the error. The netsh windsock reset deactivates LSPs that have been installed by other software, which causes that software stop working.

     

    Some networking expert would be needed to analyze the function of thä deacon and the REAL cause of the problem.

  • by Tintino,

    Tintino Tintino Oct 18, 2011 8:08 PM in response to japiohelp
    Level 1 (0 points)
    Oct 18, 2011 8:08 PM in response to japiohelp

    That worked great for me. Thanks japiohelp.

  • by Breaqerz,

    Breaqerz Breaqerz Oct 19, 2011 4:33 AM in response to brocoo
    Level 1 (0 points)
    Oct 19, 2011 4:33 AM in response to brocoo

    Well, there's a conflict between iTunes 10.5 and my Bigfoot Network card. Hopefully there's a workaround or patch for this.

  • by pheb62,

    pheb62 pheb62 Oct 19, 2011 5:10 AM in response to Breaqerz
    Level 1 (5 points)
    Oct 19, 2011 5:10 AM in response to Breaqerz

    It can't be right that iTunes suddenly requires a "blank" system with no third party LSPs installed to work correctly.

    It obviously misses to hook itself in into the chain properly.

     

    It must be the new iCloud stuff they introduced.

     

    If they don't come up with a fix pretty soon I will get myself another appointment at the Genius Bar, have them revert my phone to iOS4 and I will go bak to iTunes 10.4.1 -- with that I can

    Be sure everything works as before.

     

    I'm really p*ssed meanwhile!!

    Several days and nights of tracking down the problem is too much.

  • by guitarsenall,

    guitarsenall guitarsenall Oct 19, 2011 10:54 AM in response to brocoo
    Level 1 (0 points)
    Oct 19, 2011 10:54 AM in response to brocoo

    I've got the same problem (posted about it with no replies): Blank store, and no help. I tried the "netsh winsock reset". The store is now partially visible (lots of broken links), but still no help file.

  • by pheb62,

    pheb62 pheb62 Oct 19, 2011 12:08 PM in response to guitarsenall
    Level 1 (5 points)
    Oct 19, 2011 12:08 PM in response to guitarsenall

    I had that funny display too, but not at the moment.

    When Safari is installed, try clearing the browser cache.

    A reboot after the winsock reset is required!

     

    You might also be interested in these articles:

      http://windowsxp.mvps.org/winsock.htm

      http://windows7themes.net/repair-reset-winsock-windows-7.html

    and this tool:

      http://www.cexx.org/lspfix.htm

     

    On my system, the problem after resetting the winsock to standard is that my ISP's connection / volume logging tool won't work anymore. It is the kicked out of the chain. When it is installed again, it works properly, but the iTunes store is broken again.

     

    So it's clearly obvious that Apple iTunes DOES NOT CORRECTLY install itself / use the Winsock LSPs.

     

    They should finally hire some developer with a clue about Windows and about networking.

  • by pheb62,

    pheb62 pheb62 Oct 19, 2011 1:40 PM in response to pheb62
    Level 1 (5 points)
    Oct 19, 2011 1:40 PM in response to pheb62

    Just checked the "? / Help" in iTunes 10.5 with this result:

     

    Not Found

    The requested URL /itunes/win/10.5/ was not found on this server.


    Apache/2.2.3 (Oracle) Server at help.apple.com Port 80


    Same when I manoever there with the browser - Select product, iTunes, Win, v10, click iTunes Help in the list below it -> see above.
    So the help is being pulled from the web, and not in a help file on the disk.
  • by pheb62,

    pheb62 pheb62 Oct 19, 2011 1:45 PM in response to pheb62
    Level 1 (5 points)
    Oct 19, 2011 1:45 PM in response to pheb62

    Another annoying thing:

     

    When in iTunes settings, on the tab "devices", the checkbox "prevent automatic syncing" is off, then

    you can activate or deactivate the checkbox "open iTunes when this device is connected" on the overview tab when your iPhone is selected in the left pane of iTunes.

     

    What I always had is the checkbox activated there (open iTunes), but I had checked "avoid automatic syncing" in the settings.

     

    When I now check "avoid automatic syncing", then the theckbox to open iTunes automatically when the device gets connected is not only greyed/unselectable - moreover, the checkbox is then always OFF.

     

    I am pretty sure that before this wasn't the case - iTunes would always come up, but not automatically start syncing (which is important, as there might be something you want to change BEFORE some app gets overwritten or similar).

     

    I really begin to HATE that software.

  • by guitarsenall,

    guitarsenall guitarsenall Oct 19, 2011 2:30 PM in response to brocoo
    Level 1 (0 points)
    Oct 19, 2011 2:30 PM in response to brocoo

    This won't apply to most people, but most of my problem was solved by a brand new update for CovenantEyes. I am also working with 2nd-level support. Edward identified a setting in IE9 that I needed to change:
    tools->internet options->advanced
    uncheck "Check for server certificate revocation"


    Now I can reach the iTunes Store, but the help window gives a new error:
    "Not Found
    The requested URL /itunes/win/10.5/ was not found on this server.
    Apache/2.2.3 (Oracle) Server at help.apple.com Port 80"

     

    Any ideas out there on this one?

  • by pheb62,

    pheb62 pheb62 Oct 19, 2011 3:08 PM in response to guitarsenall
    Level 1 (5 points)
    Oct 19, 2011 3:08 PM in response to guitarsenall

    Hmm, the IE (internet options) setting is already described for some time and was a problem with older versions of iTunes too.

     

    To the other one - read my 2nd last post above.

    The help is pulled from the Apple web site - and the page is simply not there.

  • by dctrajr,

    dctrajr dctrajr Oct 21, 2011 7:35 PM in response to japiohelp
    Level 1 (0 points)
    Oct 21, 2011 7:35 PM in response to japiohelp

    Thank you for this!!  I have been frustrated with this since yesterday and now it is fixed!

     

    Hopefully this will also help my iPhone 4s to keep from freezing up iTunes.

  • by TrishW,

    TrishW TrishW Oct 21, 2011 9:31 PM in response to japiohelp
    Level 1 (0 points)
    Oct 21, 2011 9:31 PM in response to japiohelp

    Thank you so much.  I worked.

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