Q: just downloaded 10.5. It gives me a blank screen for the itunes store. No error message. Internet connection fin ... just downloaded 10.5. It gives me a blank screen for the itunes store. No error message. Internet connection fine. Have checked firewall. Any ideas? more
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Helpful answers
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Oct 16, 2011 12:43 PM in response to pheb62by pheb62,However - now iTunes doesn't recognize that my iPhone got connected - not even when it's already running.
I ran across a post concerning THAT error during my search for the store problem, but can't find it again now
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Oct 16, 2011 2:45 PM in response to brocooby Breaqerz,Works Perfect! Got this problem after updating to Itunes 10.5 I can see iTunes Store now..
Thanks!!!
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Oct 18, 2011 8:01 PM in response to djandyjby pheb62,Always glad to be of help ;)
However, iTunes installs some daemon now - need to find out what it does, and if it's really needed. Maybe that thing is related to the error. The netsh windsock reset deactivates LSPs that have been installed by other software, which causes that software stop working.
Some networking expert would be needed to analyze the function of thä deacon and the REAL cause of the problem.
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Oct 18, 2011 8:08 PM in response to japiohelpby Tintino,That worked great for me. Thanks japiohelp.
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Oct 19, 2011 4:33 AM in response to brocooby Breaqerz,Well, there's a conflict between iTunes 10.5 and my Bigfoot Network card. Hopefully there's a workaround or patch for this.
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Oct 19, 2011 5:10 AM in response to Breaqerzby pheb62,It can't be right that iTunes suddenly requires a "blank" system with no third party LSPs installed to work correctly.
It obviously misses to hook itself in into the chain properly.
It must be the new iCloud stuff they introduced.
If they don't come up with a fix pretty soon I will get myself another appointment at the Genius Bar, have them revert my phone to iOS4 and I will go bak to iTunes 10.4.1 -- with that I can
Be sure everything works as before.
I'm really p*ssed meanwhile!!
Several days and nights of tracking down the problem is too much.
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Oct 19, 2011 10:54 AM in response to brocooby guitarsenall,I've got the same problem (posted about it with no replies): Blank store, and no help. I tried the "netsh winsock reset". The store is now partially visible (lots of broken links), but still no help file.
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Oct 19, 2011 12:08 PM in response to guitarsenallby pheb62,I had that funny display too, but not at the moment.
When Safari is installed, try clearing the browser cache.
A reboot after the winsock reset is required!
You might also be interested in these articles:
http://windowsxp.mvps.org/winsock.htm
http://windows7themes.net/repair-reset-winsock-windows-7.html
and this tool:
http://www.cexx.org/lspfix.htm
On my system, the problem after resetting the winsock to standard is that my ISP's connection / volume logging tool won't work anymore. It is the kicked out of the chain. When it is installed again, it works properly, but the iTunes store is broken again.
So it's clearly obvious that Apple iTunes DOES NOT CORRECTLY install itself / use the Winsock LSPs.
They should finally hire some developer with a clue about Windows and about networking.
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Oct 19, 2011 1:40 PM in response to pheb62by pheb62,Just checked the "? / Help" in iTunes 10.5 with this result:
Not Found
The requested URL /itunes/win/10.5/ was not found on this server.
Apache/2.2.3 (Oracle) Server at help.apple.com Port 80
Same when I manoever there with the browser - Select product, iTunes, Win, v10, click iTunes Help in the list below it -> see above.So the help is being pulled from the web, and not in a help file on the disk. -
Oct 19, 2011 1:45 PM in response to pheb62by pheb62,Another annoying thing:
When in iTunes settings, on the tab "devices", the checkbox "prevent automatic syncing" is off, then
you can activate or deactivate the checkbox "open iTunes when this device is connected" on the overview tab when your iPhone is selected in the left pane of iTunes.
What I always had is the checkbox activated there (open iTunes), but I had checked "avoid automatic syncing" in the settings.
When I now check "avoid automatic syncing", then the theckbox to open iTunes automatically when the device gets connected is not only greyed/unselectable - moreover, the checkbox is then always OFF.
I am pretty sure that before this wasn't the case - iTunes would always come up, but not automatically start syncing (which is important, as there might be something you want to change BEFORE some app gets overwritten or similar).
I really begin to HATE that software.
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Oct 19, 2011 2:30 PM in response to brocooby guitarsenall,This won't apply to most people, but most of my problem was solved by a brand new update for CovenantEyes. I am also working with 2nd-level support. Edward identified a setting in IE9 that I needed to change:
tools->internet options->advanced
uncheck "Check for server certificate revocation"
Now I can reach the iTunes Store, but the help window gives a new error:
"Not Found
The requested URL /itunes/win/10.5/ was not found on this server.
Apache/2.2.3 (Oracle) Server at help.apple.com Port 80"Any ideas out there on this one?
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Oct 19, 2011 3:08 PM in response to guitarsenallby pheb62,Hmm, the IE (internet options) setting is already described for some time and was a problem with older versions of iTunes too.
To the other one - read my 2nd last post above.
The help is pulled from the Apple web site - and the page is simply not there.
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Oct 21, 2011 7:35 PM in response to japiohelpby dctrajr,Thank you for this!! I have been frustrated with this since yesterday and now it is fixed!
Hopefully this will also help my iPhone 4s to keep from freezing up iTunes.
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