Q: just downloaded 10.5. It gives me a blank screen for the itunes store. No error message. Internet connection fin ... just downloaded 10.5. It gives me a blank screen for the itunes store. No error message. Internet connection fine. Have checked firewall. Any ideas? more
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Helpful answers
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Oct 31, 2011 7:20 AM in response to mike185by pheb62,I can provide you the DSL manager software I'm using later this day. When you have that installed, try to install iTunes and see if you can access the store without resetting the LSPs, actually disabling the software that way.
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Oct 31, 2011 11:47 AM in response to brocooby CaddyBug,After reboot, again no iTunes Store. Does Apple read this post or are we just p$%ing in the wind?
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Oct 31, 2011 1:11 PM in response to mike185by pheb62,Mike,
here's a link to the DSL manager software i'm using: http://db.tt/9B2ATKiJ
It doesn't do much than to log the transfer volume, and display an icon in the tray.
On a clean (Apple-free) Win 7 system, install that, reboot, check it does display the upload and download transfers in the icon, and then install iTunes 10.4.x or/and 10.5 and see if the store can be accessed.
I place almost any bet it doesn't.
Then, after the netsh winsock reset and a reboot, the store will display, but the DSL manager will be functionless, it's LSPs having been kicked out of the chain.
That's now neither Firewall, AntiVirus, SpyWare/Malware protection or any other software of that kind - it's a simple I/O monitor. It MUST pass on ANY traffic, it CAN'T block anything - it just needs to monitor and log the throughput.
I think that should make clear the problem is in the way iTunes (and it's peripheric Apple components) are not hooking themselves in properly.
P.
P.S.
Here's my batch/command file and a .reg file for the Apple Software cleanup task (saves a lot of time):
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Nov 1, 2011 10:58 AM in response to japiohelpby jasonlcross,Worked a treat for me, and I didn't have to reboot my PC.
I'm using Win7 Enterprise 64bit with Service Pack 1
iTunes version is 10.5.0.142THANKS FOR THE HELP!
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Nov 2, 2011 6:55 PM in response to japiohelpby edfitz8250,Thankyou, thank you!! Same problem. Trying to fix for days. Finally found link to this this on another thread and it worked perfectly. Got itunes store back and better performance too! thank yo.
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Nov 6, 2011 6:26 AM in response to zinfandelby mike185,http://www.youtube.com/watch?v=-YzPtAU9Pko&feature=youtube_gdata_player
If you still have issues I would recommend anyone perform these steps.
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Nov 6, 2011 1:32 PM in response to mike185by pheb62,The Time Zone Setting on my systems was correct, besides access to the iTunes store should work even if the system time would be two months back, and I don't see how this would be an excuse for the incorrect use of the LSP chain.
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Nov 6, 2011 3:05 PM in response to pheb62by mike185,Its funny to me how many of you believe you know what you
are talking about...trust me your statements tell me you do not.
If your so smart then explain what DOES affect the iTunes
store or if you are someone who refuses to do anything outlined
then enjoy not accessing the store genius.
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Nov 6, 2011 3:30 PM in response to mike185by pheb62,Reread the thread, download and install the DSL manager from the link so you get some third party LSPs installed - on a "clean" Windows 7 system. Then install iTunes 10.5. See if the iTunes store works. If not, prove which change in the time zone setting has any effect in making the iTunes store work. If you have no success, then reset the LSPs with netsh winsock ... and see if it works again. Then explain why the DSL manager is no longer working now - or prove that it does.
Smartypants. Duh.
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Nov 7, 2011 3:17 AM in response to pheb62by mike185,Again your situation has been effected by ISP
bloat ware and as far as me doing those things... **** no. My computer
and network connection kick *** unlike
your pathetic DSL. Really this is your own fault. Not
a problem with iTunes at all.
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Nov 7, 2011 4:33 AM in response to mike185by pheb62,iTunes is the ONLY thing out of dozens that doesn't work properly when ANY third party LSPs are installed.
All other software using the network is working fine.
Removing third party LSPs to get iTunes back to work can't be an acceptable solution.
I'm sorry, but you have no clue.
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Dec 6, 2011 5:42 AM in response to japiohelpby venkateshm,Thanks mate. I have hunting for resolution for last 2 days. Tried your solution and its works now. Thanks a ton.
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Feb 8, 2012 1:24 PM in response to mike185by erich168,Hey Mike186, I have been having the same problem and just found this thread. I clicked on your YouTube video link, but the video has been removed. Do you still have the video somewhere?
thx