brocoo

Q: just downloaded 10.5.  It gives me a blank screen for the itunes store.  No error message.  Internet connection fine.  Have checked firewall.  Any ideas?

I have just downloaded 10.5.  it gives me a blank screen for the itunes store.  No error message.  Internet connection fine and I have checked my firewall settings.  Any ideas?  Or is the store blocked because of ios 5 release today?

Windows 7

Posted on Oct 12, 2011 3:19 AM

Close

Q: just downloaded 10.5.  It gives me a blank screen for the itunes store.  No error message.  Internet connection fin ... more

  • All replies
  • Helpful answers

first Previous Page 6 of 6
  • by pheb62,

    pheb62 pheb62 Oct 31, 2011 7:20 AM in response to mike185
    Level 1 (5 points)
    Oct 31, 2011 7:20 AM in response to mike185

    I can provide you the DSL manager software I'm using later this day. When you have that installed, try to install iTunes and see if you can access the store without resetting the LSPs, actually disabling the software that way.

  • by CaddyBug,

    CaddyBug CaddyBug Oct 31, 2011 11:47 AM in response to brocoo
    Level 1 (0 points)
    Oct 31, 2011 11:47 AM in response to brocoo

    After reboot, again no iTunes Store.  Does Apple read this post or are we just p$%ing in the wind?

  • by pheb62,

    pheb62 pheb62 Oct 31, 2011 1:11 PM in response to mike185
    Level 1 (5 points)
    Oct 31, 2011 1:11 PM in response to mike185

    Mike,

     

    here's a link to the DSL manager software i'm using: http://db.tt/9B2ATKiJ

     

    It doesn't do much than to log the transfer volume, and display an icon in the tray.

     

    On a clean (Apple-free) Win 7 system, install that, reboot, check it does display the upload and download transfers in the icon, and then install iTunes 10.4.x or/and 10.5 and see if the store can be accessed.

    I place almost any bet it doesn't.

     

    Then, after the netsh winsock reset and a reboot, the store will display, but the DSL manager will be functionless, it's LSPs having been kicked out of the chain.

     

    That's now neither Firewall, AntiVirus, SpyWare/Malware protection or any other software of that kind - it's a simple I/O monitor. It MUST pass on ANY traffic, it CAN'T block anything - it just needs to monitor and log the throughput.

     

    I think that should make clear the problem is in the way iTunes (and it's peripheric Apple components) are not hooking themselves in properly.

     

    P.

     

    P.S.

    Here's my batch/command file and a .reg file for the Apple Software cleanup task (saves a lot of time):

    http://db.tt/fX6S6pll

  • by jasonlcross,

    jasonlcross jasonlcross Nov 1, 2011 10:58 AM in response to japiohelp
    Level 1 (0 points)
    Nov 1, 2011 10:58 AM in response to japiohelp

    Worked a treat for me, and I didn't have to reboot my PC.

     

    I'm using Win7 Enterprise 64bit with Service Pack 1
    iTunes version is 10.5.0.142

     

    THANKS FOR THE HELP!

  • by edfitz8250,

    edfitz8250 edfitz8250 Nov 2, 2011 6:55 PM in response to japiohelp
    Level 1 (0 points)
    Nov 2, 2011 6:55 PM in response to japiohelp

    Thankyou, thank you!! Same problem. Trying to fix for days. Finally found link to this this on another thread and it worked perfectly. Got itunes store back and better performance too! thank yo.

  • by mike185,

    mike185 mike185 Nov 6, 2011 6:26 AM in response to zinfandel
    Level 1 (0 points)
    Nov 6, 2011 6:26 AM in response to zinfandel

    http://www.youtube.com/watch?v=-YzPtAU9Pko&feature=youtube_gdata_player

     

     

    If you still have issues I would recommend anyone perform these steps.

  • by pheb62,

    pheb62 pheb62 Nov 6, 2011 1:32 PM in response to mike185
    Level 1 (5 points)
    Nov 6, 2011 1:32 PM in response to mike185

    The Time Zone Setting on my systems was correct, besides access to the iTunes store should work even if the system time would be two months back, and I don't see how this would be an excuse for the incorrect use of the LSP chain.

  • by mike185,

    mike185 mike185 Nov 6, 2011 3:05 PM in response to pheb62
    Level 1 (0 points)
    Nov 6, 2011 3:05 PM in response to pheb62

    Its funny to me how many of you believe you know what you

    are talking about...trust me your statements tell me you do not.

     

    If your so smart then explain what DOES affect the iTunes

    store or if you are someone who refuses to do anything outlined

    then enjoy not accessing the store genius.

  • by pheb62,

    pheb62 pheb62 Nov 6, 2011 3:30 PM in response to mike185
    Level 1 (5 points)
    Nov 6, 2011 3:30 PM in response to mike185

    Reread the thread, download and install the DSL manager from the link so you get some third party LSPs installed - on a "clean" Windows 7 system. Then install iTunes 10.5. See if the iTunes store works. If not, prove which change in the time zone setting has any effect in making the iTunes store work. If you have no success, then reset the LSPs with netsh winsock ... and see if it works again. Then explain why the DSL manager is no longer working now - or prove that it does.

     

    Smartypants. Duh.

  • by mike185,

    mike185 mike185 Nov 7, 2011 3:17 AM in response to pheb62
    Level 1 (0 points)
    Nov 7, 2011 3:17 AM in response to pheb62

    Again your situation has been effected by ISP

    bloat ware and as far as me doing those things... **** no. My computer

    and network connection kick *** unlike

    your pathetic DSL. Really this is your own fault. Not

    a problem with iTunes at all.

  • by pheb62,

    pheb62 pheb62 Nov 7, 2011 4:33 AM in response to mike185
    Level 1 (5 points)
    Nov 7, 2011 4:33 AM in response to mike185

    iTunes is the ONLY thing out of dozens that doesn't work properly when ANY third party LSPs are installed.

    All other software using the network is working fine.

     

    Removing third party LSPs to get iTunes back to work can't be an acceptable solution.

     

    I'm sorry, but you have no clue.

  • by venkateshm,

    venkateshm venkateshm Dec 6, 2011 5:42 AM in response to japiohelp
    Level 1 (0 points)
    Dec 6, 2011 5:42 AM in response to japiohelp

    Thanks mate. I have hunting for resolution for last 2 days. Tried your solution and its works now. Thanks a ton.

  • by erich168,

    erich168 erich168 Feb 8, 2012 1:24 PM in response to mike185
    Level 1 (0 points)
    Feb 8, 2012 1:24 PM in response to mike185

    Hey Mike186, I have been having the same problem and just found this thread.  I clicked on your YouTube video link, but the video has been removed.  Do you still have the video somewhere?

     

    thx

first Previous Page 6 of 6