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error downloading iOS 5

ive had this happen before when downloading iOS updates. whenever i try to download the update when its trying to proccess the file at the end of the download it always pops up the error code 3259. the only way i was able to get around this in the past is by doing a direct download from my internet browser. can anyone help shed some light on how to fix this issue. if it means anything i am using kaspersky anti virus 2011.

iPhone 4, Windows 7

Posted on Oct 12, 2011 10:56 AM

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36 replies

Oct 13, 2011 10:16 AM in response to ncklowe

very similar to me, I keep on trying to download the update but I keep on getting the same 3259 error, tried disabling the firewall AND the anti-virus but seems to be to no real effect



this is about my 10th time trying to download the update here and it gets to about halfway before the update dies



I am really considering downloading a direct download from another website because this is seriously ******* me off now


I know I have a slow internet connection which makes it million times worse because I have spent all last night and all of today just trying to download the update



---oh whilst I am typing this, it has come up


There was an error downloading the software for the iPhone "Andys iPhone". The network connection timed out


with the error code 3259.....only 36mb was downloaded too


and like I said above, my firewall is deactivated and anti virus is turned off


*** can I do???!

Oct 15, 2011 5:57 AM in response to bishopj892

I have had similar errors. I have actually compleated the download (774.4 MB) and then it says it's "processing". Then I get an error "3259" that then says zero KB of 774.4 MB - stopped. Which is really annoyhing because it JUST said it was all downloaded. Then I get the same error as all of you, a pop up that says there was a problem downloadting the software. The network connection timed out. I've disabled anti-virus, didn't have any effect. I've tried this probably 20 or more times. If anyone has any answers, please let me know.


windows 2007, iTunes 10.5, iPhone 4

Oct 15, 2011 7:25 PM in response to tas45732

what i did was search around on google to find the update elsewhere (as in not through itunes). once you download the update file, you can install through itunes by shift+clicking on the "update" button on the homescreen of your iphone and manually locating the update file. i imagine almost everyone has figured something out by now, but...

Oct 16, 2011 7:19 AM in response to tas45732

This is absolutely ridiculous. I've tried this about 7 times now, even hard wired my laptop to the network hub (thinking it was a wi-fi problem) and I'm still getting the "3259" error. There is nothing wrong with MY network connection! Downloaded the whole thing and errors on the "processing". I should not have to disable anti-virus or firewalls for this. If the file downloaded 774.4 MB, why is it not saved some where? (I wonder what my download limit is) Thanks Apple for a most frustrating weekend!

Oct 16, 2011 11:16 AM in response to bishopj892

Dear Apple Lovers.........tried doing this 5 times, failed all 5 times with this pesky error esp at the last stage during processing after downloading the software of 774mb. 😟


Finally uninstalled my Kaspersky Antivirus 2010, disabled my Windows Vista Firewall and guess what.... sixth attempt and its installed; but yeh did come across a new error this time... 😠 Error -50 for failure to restore backup due to some backup error, continued with the risk of removing all contents of the phone and restore to factory default settings.


So finally managed to install "iOS 5", and later spent 5-7mins to restore a backup 1 day old back into the iPhone.


And...... EUREKA!!!!! 😀


P.S. My setup- iPhone 4 (GSM), Windows Vista, Anti-virus- Used to have Kaspersky (had to uninstall)

Oct 18, 2011 3:15 AM in response to bishopj892

Hey I have downloaded the iOS 5 like 5 times now n its gives the error -3259 sayin network has timed out. This is sooo frustrating. I think Apple should announce back as to when the users should continue downloading the software cause its freaking frustrating. The last 2 times i downloaded the whole software worth 668MB and it timed out at the time of processing.

Nov 6, 2011 4:42 AM in response to bishopj892

I had problems getting 3259 error code when updating my Ipad2 and I tried google to find solutions and when I almost had given up I stumbled across a tip that worked for me.

I have win7 and kaspersky AV 2011. I realized that it was kaspersky that was the problem. Here's how I solved it:

Within the AV I went into the profile and checked off in the application rules : don't scan open files, don't monitor app activity, don't scan network traffic. After I did this I updated my Ipad2 thru Itunes with no problems 🙂

Nov 7, 2011 11:26 AM in response to jlspringer

If you have an iMac you don't have an antivirus unless you purchased one separately, which is not generally necessary. There is a firewall, but it is off by default. You can check by going to the Apple menu, System Preferences, Security, Firewall tab.


Error 3259 means that iTunes cannot verify your phone with its activation servers, meaning it cannot reach gs.apple.com. Check this by opening a Terminal window and typing:


ping gs.apple.com


You should get a response that looks like:


PING gs.apple.com.akadns.net (17.151.36.30): 56 data bytes

64 bytes from 17.151.36.30: icmp_seq=0 ttl=249 time=87.318 ms

64 bytes from 17.151.36.30: icmp_seq=1 ttl=249 time=87.477 ms

64 bytes from 17.151.36.30: icmp_seq=2 ttl=249 time=89.136 ms

64 bytes from 17.151.36.30: icmp_seq=3 ttl=249 time=88.925 ms

64 bytes from 17.151.36.30: icmp_seq=4 ttl=249 time=86.796 ms


If you get a timeout message this is your problem. To fix it look in the file /etc/hosts. If there are any lines that contain gs.apple.com delete them.

Nov 7, 2011 12:34 PM in response to Lawrence Finch

Ok, it actually did end up timing out & it booted me off the internet. I cannot figure out how to look for the file /etc/hosts. Can you advise how I can find that?


Do you think this could be an internet problem on my part? Maybe I should contact my provider.... it seems like it times out whenever a large download is being attempted.


Again thanks.

Nov 15, 2011 4:29 AM in response to bishopj892

Hi this is for everyone having probs with IOS 5 downloading... I understand how frustrating it can be.. I was one on the frustrated lot for the last 1 month, I kept getting the 3259 error constantly... Finally I managed to update it today. I downloaded the latest Itunes which is the 10.5.1 version as of today. Then I disabled the Kaspersky Internet security 2011 (Just go to options and uncheck the 'enable protection'). Then I switched off the windows firewall from the control panel & started the update... The whole process went without a hitch... So try this way guys !!

error downloading iOS 5

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