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  • 150. Re: Mail client and iCloud issues
    marc smith6 Level 2 Level 2 (155 points)

    Just noticed that the two highest viewed threads here are both to do with iCloud email and verification with both having over 30,000 views now I'm not a stats expert but that indicates this is a BIG problem and has affected many users!

  • 151. Re: Mail client and iCloud issues
    Csound1 Level 8 Level 8 (35,410 points)

    marc smith6 wrote:

     

    Yes thats what happens to me when I have signed out of iCloud and setup mail again it automatically sets it up and you can't change the outgoing server settings because are indeed greyed out

     

    You must enter the account manually, do not use the wizard.

     

    Open Mail>Preferences>Accounts, click the + sign for a new account, enter your email address but leave the password field blank, hold the option key down and press 'continue' or 'create'. You will then be able to enter all the information for the account.

  • 152. Re: Mail client and iCloud issues
    pariah0 Level 1 Level 1 (80 points)

    Except that Mail.app then immediately crashes.

     

    So far, I'm seeing:

    1. Try to enable mail in the iCloud Pref Pane: The pref pane immediately crashes.
    2. Try to add the mail account with the wizard: Mail.app immediately crashes.
    3. Try to add the mail account manually: Mail.app immediately crashes (before I can even enter information manually)
    4. Try to use something other than Mail.app: Thunderbird an Opera Mail don't crash, but they can't retrieve mail either.

     

    This is after running the 10.7.3 combo updater & rebooting.

  • 153. Re: Mail client and iCloud issues
    pariah0 Level 1 Level 1 (80 points)

    It appears part of the problem is that the DNS entries for the IMAP and SMTP servers have changed slightly; this may also explain the issues with the icloud control panel.

     

    • OLD settings:
      • IMAP: mail.me.com
      • SMTP: mail.me.com
    • NEW settings:
      • IMAP: imap.mail.me.com
      • SMTP: smtp.mail.me.com
  • 154. Re: Mail client and iCloud issues
    marc smith6 Level 2 Level 2 (155 points)

    Right followed the above instructions from Csound1 and when I go to input my details and error comes up saying username or password incorrect!! Even though they are right. I then reverted back to letting Mail.app log me in via the wizard and same won't recognise my details. This is becoming a massive joke. I have Mail issues (along with many others, I have Appstore with conflicting download details that isn't syncing properly and today on the newest iOS software update there is a slight problem sysncing apps. This ALL has to be down to iCloud and the merging or account details and possibly a massive server issue. I really hope some smart people are workig on this because its quickly becoming an unmangable situation especially when your business relies so heavily on devices and information syncing on a daily basis.

  • 155. Re: Mail client and iCloud issues
    pariah0 Level 1 Level 1 (80 points)

    If you look at the post I made a bit earlier today, you'll see what I found the problem to be - Apple changed the DNS name of the IMAP & SMTP servers. Unfortunately, it appears that Mail.app doesn't know about the change either. (The same appears true of the iCloud preference pane as well).

     

    So when Maii.app tries to connect to mail.me.com, it fails, because the IMAP server isn't there anymore.

     

    So try this minor change to the Mail.app instructions given by Csound1:

     

    Click + to add a new email account.

     

    put in your name, and the first part of your email address (DO NOT put in @me.com @mac.com, or @anything.com)

     

    Hold down Opt and then click "continue"

     

    Now you'll have the manual setup window.

     

    Set account type to IMAP

    for the incoming mail server, use imap.mail.me.com (NOT mail.me.com)

     

    After doing this, then Mail.app worked for me.

     

    • If I put in @me.com or @mac.com in the email address for example, Mail.app would crash & burn before i could even put in the IMAP server location. So it appears that if you try to keep mail.app from ever knowing you're trying to connect to iCloud (until you feed in imap.mail.me.com as the IMAP server), Mail.app will not try to be "smart" and use an invalid configuration.
  • 156. Re: Mail client and iCloud issues
    marc smith6 Level 2 Level 2 (155 points)

    Didn't work!

     

    After two tries using the above instruction it didn't work THEN when I tried again after selecting + in the Mail setup setup wasn't letting me hold down the option key to continue it was insisting that I enter an email address. I deleted iCloud in prefs and then logged back in OK. I might try changing my iCloud password like someone has suggested and do this again. This situation is getting out of hand users shouldn't be going through this joke.

  • 157. Re: Mail client and iCloud issues
    Csound1 Level 8 Level 8 (35,410 points)

    marc smith6 wrote:

     

    Didn't work!

     

    After two tries using the above instruction it didn't work THEN when I tried again after selecting + in the Mail setup setup wasn't letting me hold down the option key to continue it was insisting that I enter an email address. I deleted iCloud in prefs and then logged back in OK. I might try changing my iCloud password like someone has suggested and do this again. This situation is getting out of hand users shouldn't be going through this joke.

    You do not hold option while pressing the + sign, you press option when pressing continue or create (the next screen) you can also 'force' it if the button timing escapes you by entering an incorrect password and pressing continue or create.

     

    This is the screen where you would hold the option key and press continue or create (these are not 2 separate options, you will have one highlighted button labeled continue, or create)

    Screen Shot 2012-03-21 at 5.35.12 PM.png

  • 158. Re: Mail client and iCloud issues
    marc smith6 Level 2 Level 2 (155 points)

    I did hold the option key after deleting all the fields and it didn't allow me forward.

     

    I also tried the changing of my password to make sure to include a capital and numbers and then went to the Mail wizard setup and did it as normal without ommitting any details just putting in my regular Apple ID and new password and it worked!!!!!!!!!!!!!!!!

     

    All I can say is that this situation has been one to forget why on earth doesn't apple issue know issues to resolve things like this I will never know.

    Thankyou to all who have contributed to this thread it really does show that there is an awesome sense of community out there and some really helpful people just wish Apple were as...

     

    THANKYOU!

  • 159. Re: Mail client and iCloud issues
    Csound1 Level 8 Level 8 (35,410 points)

    Glad you got there, and as your password was non compliant before you changed it we now know why it failed before.

  • 160. Re: Mail client and iCloud issues
    marc smith6 Level 2 Level 2 (155 points)

    Thing is though it's been working fine upto a couple of days ago. I think I read that people had that issue months ago so why didn't I have that problem months ago. I was still loggin into iCloud in system prefs fine.

  • 161. Re: Mail client and iCloud issues
    Csound1 Level 8 Level 8 (35,410 points)

    Yup, many of the people who ignored the new password requirements but were logged in during the transition found that there account stayed functional for varying amounts of time after the transition until the new password requirements were enforced, I am sure that there are still a few in this position, they will be where you were in an indeterminate amount of time.

  • 162. Re: Mail client and iCloud issues
    domu888 Level 1 Level 1 (0 points)

    I seem to be having the same issues, but intermittently and my password meets the requirements. Plus iCloud is now saying that it cannot be reached on Port 993 ....

     

    Message was edited by: domu888

  • 163. Re: Mail client and iCloud issues
    Csound1 Level 8 Level 8 (35,410 points)

    domu888 wrote:

     

    I seem to be having the same issues, but intermittently and my password meets the requirements. Any suggestions?

    Do you know the requirements?

     

    8 characters including at least 1 uppercase and 1 number, no special characters. Does your password meet these requirements?

  • 164. Re: Mail client and iCloud issues
    domu888 Level 1 Level 1 (0 points)

    Yes, I do know the requirements, I have read through the vast majority of this thread.