Upgrading to iOS 5, internal error occurs

Question

jessieleah Author

Level 1

5 points

Upgrading to iOS 5, internal error occurs

I have an iPhone 4 (Verizon) with the latest release of iTunes (10.5) on my laptop (13" MacBook Pro with 10.6.8).

Launch iTunes

Click on Update to update my iPhone to iOS 5

Backup runs

Extracting software runs in iTunes

I get "The iPhone" "iPhone" could not be restored. An internal error occurred".

Clicking on More Information isn't helpful.

Anyone have fixes for this?

I hestitate doing a factory restore, upgrade to iOS 5 then restore my my stuff from back up. I will my text message history return? Games in progress still be there. Pictures, I have taken?

HELP! 🙂

Jessica

Posted on Oct 12, 2011 12:50 PM

Reply

Answer 1

Oct 12, 2011 1:08 PM in response to jessieleah

I kept getting this error too, iphone4 on at&t, with Mac, i tried what apple said and to plug the cable into one of the back usb slots and it worked after that, but with you having the Pro i dont know.

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Answer 2

Oct 12, 2011 1:14 PM in response to jessieleah

I've tried doing a factory restore. But it just moves straight to attempting to do the update again and the same issue occures again. Do you get an error 3200? Maybe their servers are too busy? 😕

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Answer 3

jessieleah Author

Level 1

5 points

Oct 12, 2011 1:28 PM in response to TomRiver81

It doesn't show an error code until I click on More Information: brings me to the page marked with 3200 error code.

I read through the page and it mentions security being out of date. Even though I updated iTunes to 10.5 and checked again for more OS updates for my computer and none were listed, so I moved forward with the iOS 5 update. I just now went back to check for more OS updates and one was listed - a security update. So, I'm running the update and will give it another shot. I will reply here again if I was successful or not in upgrading my iPhone. Wish me luck!

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Answer 4

kees-jan

Level 1

0 points

Oct 12, 2011 1:28 PM in response to jessieleah

I had the same problem over and over again, until I switched to a newer USB cable that came with my iPad. That solved the problem for me.

Hope that helps....

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Answer 5

pki1

Level 1

0 points

Oct 12, 2011 1:34 PM in response to jessieleah

Exactly same problem here.. now my iPhone's stuck dead and Apple's telling me tough luck coz it's out of warranty :-( Needless to say I'm not a happy customer.

Just searched on Twitter and looks like lots of people are having the same problem... I'll just have to wait and see...

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Answer 6

philp71

Level 1

0 points

Oct 12, 2011 1:35 PM in response to jessieleah

Just got done talking with Apple essentially there are to many people trying to update and you are being shut out. They suggested waiting until night ...late night. Hope it works out because I have been trying all afternoon to get this. 😢

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Answer 7

Oct 12, 2011 1:50 PM in response to jessieleah

I am also having this issue, and I'm using a brand new Apple USB cable. Tried over an over, restarted my Macbook, my iPhone, everything is updated...so frustrating!!!!!!!

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Answer 8

jessieleah Author

Level 1

5 points

Oct 12, 2011 2:11 PM in response to jessieleah

I got further after during a security update then received a 3004 error in the middle of my iPhone being wiped. the error has something to do with not being able to contact the gs.apple.com server - I'm guessing because it is being slammed.

For about 15 minutes, I didn't have a phone - more of a shell of its former self. I had to restore to factory then restore from back up to get it back. I'm waiting until later tonight or tomorrow to try again.

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Answer 9

Oct 12, 2011 3:40 PM in response to jessieleah

I had such problem.

1 has disconnected all USB: the printer, the scanner & etc.

2 has reloaded iPhone

3 has installed the program '' Find My iPhone.

4 has updated iPhone - 30 minutes - all O.K. iOS 5

all good luck

Reply

Answer 10

Oct 12, 2011 3:41 PM in response to jessieleah

I had such problem.

1 has disconnected all USB: the printer, the scanner & etc.

2 has reloaded iPhone

3 has installed the program '' Find My iPhone.

4 has updated iPhone - 30 minutes - all O.K. iOS 5

all good luck!!

Reply