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"Do not proceed" on filevaulted system after 10.7.2

Hi all,


I have a Macbook Air (mid-2011) system I use for preproduction testing. Previously, I had installed 10.7.1 and filevaulted the system. Today, after installing the 10.7.2 update via Software Update, the machine booted to the Do not proceed symbol (grey circle slash). As this is a MacBook Air, there's not a really easy way to target disk mode to another machine (this is my only Thunderbolt system). I determined I was able to boot to Verbose/Single user mode by holding the key combination prior to the encryption screen, which provided the following diagnostic output:


Still waiting for root device


Precisely as expected, based on my previous experience with PGP'd macs.


On PGP, I was able to mount disk0s3 from the another machine's Terminal app, delete boot.efi from the Boot OS X partition, and replace it with a renamed pgpboot.efi. Digging around in a similar fashion with Filevault, I was able to find a similar recovery partition at disk0s3, but no similar boot.efi files for replacement.


Anyone have any thoughts on recover here? No data loss for me on this system, but I just wanted to get this out there for anyone having similar issues.


Thanks!

Mike

Posted on Oct 12, 2011 12:31 PM

Reply
62 replies

Oct 12, 2011 5:48 PM in response to murray1784

Okay, I also have the latest PGP Desktop installed, not using PGP WDE at all, never have. Just encrypting individual files when I need to send via email.


i did get to the point of the picture above, which was progress in my case by going in via the recovery terminal and MOVING not REMOVING these files

/Library/Receipts/PGP\ Desktop.pkg/
/Library/Application\ Support/PGP/
/Library/Contextual\ Menu\ Items/PGPcontext.plugin/
/Library/Extensions/PGPdiskDriver.kext/
/Library/Extensions/PGPnke.kext/
/Library/Frameworks/PGP.framework/
/Library/Frameworks/PGPclient.framework/
/Library/Frameworks/PGPproxy.framework/
/Library/Frameworks/PGPui.framework/
/Library/Frameworks/PGPwde.framework/
/Library/Mail/Bundles/PGP*
/Library/Receipts/PGP.pkg/
/Applications/PGP.app/
/Applications/PGP\ Shredder.app/



files from the user's ~/Library/Preferences folder
com.pgp.desktop.plist
com.pgp.engine.plist
com.pgp.pgp.plist

Oct 12, 2011 6:46 PM in response to Christopher Graham5

Phew.... Success. I removed all the files referenced in the article at:

http://prowiki.isc.upenn.edu/wiki/Removing_PGP_Desktop_on_a_Mac


But that wasn't enough. PGPWde drivers were still being loaded during boot. Searching thru the drive, there were still PGP remnants.. I found and removed these two as well:

/System/Library/Extensions/PGPwde.kext

/Library/PriviledgedHelperTools/com.pgp.framework.PGPwde


I also found and deleted a couple of pgp-related plist files, but forgot where they were... probably not important anyways.


After removing ALL of the above, Lion finally booted successfully.


Moral - NEVER NEVER NEVER go anywhere near PGP/Symantec products again.

Oct 12, 2011 8:48 PM in response to SpacePirate

The above got me oh so close, but I had to do more.


in recovery terminal, I had to dig through the PGP.app to find an uninstall script. From that, I found all the rm statements. In /Applications, do the following find command to see the uninstall script - do not remove via "rm" any of the files yet - move then aside


find . -name uninstall* -print

./PGP.app/Contents/Resources/uninstall_pgp.pl


I moved them aside with the same directory structure that I found them in, in a directories like

.../PGP-uninstalled/Library/Receipts/...


Then, I rebooted, but still had no joy - stuck at a PGPWDE boot loader error.


Going line by line in the uninstall_pgp.pl script, I took these lines and did them by hand, pulling the required files from my moved aside files ... if they are deleted you are toast, cause I could not find them in the DMG. You could pull them from another machine's install if needed. The key to these lines are that it fixes the boot setup to not have PGP in the mix.


/bin/cp ./Applications/PGP.app/Contents/Resources/rmbp /Library/Application\ Support/pgpcleanup


/bin/chmod a+x,u+s ./Library/Application\ Support/pgpcleanup


/bin/cp ./Applications/PGP.app/Contents/Resources/com.pgp.cleanup.plist /Library/LaunchDaemons/com.pgp.cleanup.plist


Then a rebot via safe mode and it came back up.


All the files referenced in the script:


ls -l /Library/Receipts/PGP\ Universal.pkg

ls -l /Library/Receipts/PGP\ Engine.pkg

ls -l /Library/Receipts/PGP.pkg

ls -l /Library/Receipts/PGP\ Desktop.pkg

ls -l /Library/Receipts/PGPwde.pkg

ls -l /Library/Frameworks/PGP.framework

ls -l /Library/Frameworks/PGPui.framework

ls -l /Library/Frameworks/PGPusp.framework

ls -l /Library/Frameworks/PGPwde.framework

ls -l /Library/Frameworks/PGPwdesdk.framework

ls -l /Library/Frameworks/PGPclient.framework

ls -l /Library/Frameworks/PGPproxy.framework

ls -l /usr/lib/libPGPdyndebug.dylib

ls -l /Library/Application\ Support/PGP/PGPSyncEngine.app

ls -l /Library/Application\ Support/PGP/PGP Engine.app

ls -l /Library/Application\ Support/PGP/pgpipfwtool.pl

ls -l /Library/Application\ Support/PGP/pgpdivert

ls -l /Library/Application\ Support/PGP/PGP Random Seed.rnd

ls -l /Library/Application\ Support/PGP/machine.uuid

ls -l /Library/Application\ Support/PGP/.DS_Store

ls -l /Library/Application\ Support/PGP

ls -l /Library/StartupItems/PGPDesktopWatcher

ls -l /Library/Extensions/PGPdiskDriver.kext

ls -l /System/Library/Extensions/PGPwde.kext

ls -l /Library/Extensions/PGPnke.kext

ls -l /usr/local/bin/pgpdisk

ls -l /usr/local/bin/pgpwde

ls -l /Library/Contextual\ Menu\ Items/PGPcontext.plugin

ls -l /Library/Mail/Bundles/PGPmail.mailbundle

ls -l /Library/Mail/Bundles/PGPmailPanther.mailbundle

ls -l /Library/Mail/Bundles/PGPmailTiger.mailbundle

ls -l /Applications/PGP\ Shredder.app

ls -l /Applications/PGP\ Viewer.app

ls -l /Users/cgraham/Library/Preferences/PGP Universal Policies

ls -l /Users/cgraham/Library/Logs/PGP/PGPlog.xmm

ls -l /Users/cgraham/Library/Caches/PGP

ls -l /Users/cgraham/Library/Caches/PGP Engine

ls -l /usr/local/bin/pgpdisk

ls -l /System/Library/Extensions/IOStorageFamily.kext/Contents/Resources/pgpdisk.icns

ls -l /Library/LaunchDaemons/com.pgp.framework.PGPwde.plist

ls -l /Library/PrivilegedHelperTools/com.pgp.framework.PGPwde

ls -l /var/run/com.pgp.framework.PGPwde.socket

ls -l /Applications/PGP.app

Oct 12, 2011 11:57 PM in response to SpacePirate

Okay - what you need to do is after you boot into the recovery mode, go to Disk Utility and dounble click on your drive. It will ask for a password, and then mount the drive. Exit Disk utiltity, then go to the Recovery Terminal via the menu item.


My password was not the alpha-numeric, but rather the master filevault password I set. You may just need to put in your user password, but I did not try that one.

Oct 13, 2011 2:06 AM in response to SpacePirate

Full and faster solution:

  1. Boot into recovery mode (hold cmd+R as the computer starts)
  2. Use Disk Utility to mount your encrypted drive by double-clicking on the disk and entering your normal encryption password
  3. Load Terminal from the other utilities
  4. MOVE just the following two files to a convenient location
    1. /System/Library/Extensions/PGPwde.kext
    2. /Library/PriviledgedHelperTools/com.pgp.framework.PGPwde
  5. Boot - it should boot normally
  6. Once booted back into the GUI, copy those two files back
  7. Run the PGP removal stuff via the GUI
  8. Never ever ever ever use PGP ever again

Props to all the above posters for leading me to finding this solution, and props to BenjieGillam for calmly running through it for me.


Good luck!

Jof

Oct 13, 2011 3:00 AM in response to JofArnold

Excellent way to solve the problem - thanx a lot to everyone and JofArnold for the "easy" way.


Only one little note for those not so apt in Terminal but with the same problem. These are the two lines you have to call in Terminal to move the two culprits to your desktop:


mv /Volumes/[YOUR LION-DISK]/System/Library/Extensions/PGPwde.kext /Volumes/[YOUR LION-DISK]/Users/[YOUR USER-SHORTNAME]/Desktop


mv /Volumes/[YOUR LION-DISK]/Library/PriviledgedHelperTools/com.pgp.framework.PGPwde /Volumes/[YOUR LION-DISK]/Users/[YOUR USER-SHORTNAME]/Desktop


Regards

Jim Knopf

"Do not proceed" on filevaulted system after 10.7.2

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