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Issues with iOS5

I was able to download the software successfully - when I go to restore it though it appears to be restoring then enters the backup phase it keeps stopping with an error message and does not complete the task.


The message simply states the iPhone could not be restored. An internal error occurred. No number or anyhing else on the message. I go the additional information message and followed those steps and still keep getting the same error.


Groundhog Day...

MacBook Pro, Mac OS X (10.7), 2.3 GHz Core i7 8 GM RAM

Posted on Oct 12, 2011 12:39 PM

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16 replies

Oct 12, 2011 12:50 PM in response to Wycliffe

Same issue with my iPhone 4...

Ran Software Updates - OS 10.7.2, Lion Restore and iTunes 10.5 - all came in successfully.

Then tried doing the iOS 5 on my iPhone, it has downloaded the update successfully, backs up the iPhone, extracts the update, then begines to appply, I managed to capture the iTunes error report...


Verifying iPhone restore with Apple...


And it fails (now 5 times) with the Internal error, but no error number ever.

Oct 12, 2011 1:14 PM in response to Wycliffe

Same problem, only my unknouned restore error comes with a number (3200), I'm on Windows 7, I did everything, disabled antivirus, ran iTunes in Administrator mode, restarted both my phone and my laptop, I updated all the apps on my iPhone 4, NOTHING works.


And to make things worst, Apple does not offer support for my country (Romania), they only have support through phone and only in some countries. So no matter that I payed a heap of money for the most expensive smartphone on the market, no sir, I do not deserv a contact form or a support email. But it's my fault right? Why don't I just move to one of their favored countries right?


You know who does offer support in my country? EVERYONE ELSE!

Oct 12, 2011 2:56 PM in response to Wycliffe

I have the same problem.. Loaded iOS5, backup ok, software extract ok, verify backup with apple - connecting iTunes and bamm - it fails... an internal error occured....


Sorry, Apple, if you sell over a million of those devices - didn't you expect the users to get connected in milions at the same time?


Hope Apple will send out a fix message, just to ensure, that the iPhone update can be done smooth and simple, and not so confusing.


Luckily my iPhone is still alive under iOS4.3.5 - because it allways failed to do anything after backup, because it seem many users get also a broken iPhone installation...


I give it up for tonight... don't want to shot my iPhone

Oct 12, 2011 3:23 PM in response to Wycliffe

All, based on the responses (and successes from other users), I would say that we can blame this whole problem on California!

😀

Actaully, I do believe it is a server overload, and despite my son being able to update to iOS 5 (earlier in the day than when I began), that is probably what it is.


Also, this can affect other things like downloads timing out. That happened during the base Software Update process with the Lion Recovery update. It timed out first pass, then second pass went through. However, it did slow noticeably a couple times during the successful download.


I haven't retried it since I have someone who may need some support for her emal issues - yes, that is happening as well today.


Mobile Me, iCloud, iOS 5, major sotware update. World involved.


Patience is the keyword.

Oct 12, 2011 3:24 PM in response to Wycliffe

My symptoms are a bit different. The download to iTunes on my ThinkPad took about an hour, but it worked. However, now the resync to the iPhone is "stuck"; I am in Step 2 of 5 for over 90 minutes. Called Apple, and they said it was a problem with the servers being overloaded; suggested I leave my iPhone plugged in overnight until the resync completes.


Do androids have similar upgrade issues?

Oct 12, 2011 6:23 PM in response to Wycliffe

Feel free to wait it out and keep trying... I don't know about you, but I have no patience. I fixed this problem by re-downloading the update. Of course, you can't just manually download it. You have to trick iTunes into thinking you haven't downloaded it yet. To do this you have to find the update file (it should look something like iPod4,1_5.0_9A334_Restore.ipsw). It is located in ~/Library/iTunes/iPod Software Updates. The Library folder is probably hidden if you're running Lion, but you can open it by going to the Go menu in Finder and holding down the option key. Make sure you grab the right file. Simply drag it out of the folder onto your desktop. Open iTunes again and plug in your device and try to update again. With any luck it will work this time around!


(Note: This worked for my 4th gen iPod Touch using my Lion enabled MacBook, but I haven't tested it with any other device or computer.)

Oct 13, 2011 4:05 AM in response to Wycliffe

the problem ihave is that i can not back up. Other tips have suggested deleting previous back ups and creating a new one. The problem is now is that i can not back up and the back up bar get stuck. i left it on overnight and it hadnt budged. i think i did a backup to the icloud storage but on the iphone it says last back up unknown. anyone else having these issues?

Issues with iOS5

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