5 Replies Latest reply: Oct 23, 2011 10:15 PM by YuMi_0913
PING11 Level 1 Level 1


I have been trying to upgrade to ios 5 on my ipad2 and have had a couple of failures (the same as most people have had).

i tried running it once more and it went beyond the validating install with apple part and then i recieved and error code 3004 and my ipad is now stuck in

recovery mode,all i have on my screen is the itunes logo and usb cable.

In itunes it only gives me an option of restoring to factory settings. if i look in itunes preferences and backups it gives my last one as 18.33 but it isnt there

i really am at a loss as to what to do next.


Any help will be gratefully recieved  Regards Adrian

  • gboudreau Level 1 Level 1

    Here's how I fixed this on my MacBook Pro.


    With your device connected, in iTunes, Option-click the Restore button.

    You'll be asked to select the file to use to Restore. Go To Folder (Command-Shift-G): ~/Library/iTunes/

    then into the proper "XYZ Software Updates" folder ("iPad Software Updates" for example), you'll find the file to use to update.

    If you have more than one, select the one that ends with "5.0_9A334_Restore.ipsw".


    This resolved the "internal error occurred" I had with my iPad 2.


    Make sure you read the warnings that pop up during the process; this will remove everything you have on your device, so you'll need a working backup, or a way to sync your data.


    Good luck.

  • PING11 Level 1 Level 1


    the only option i am getting is to restore to factory settings.

  • elizabeth247 Level 1 Level 1

    I don't have a mac, I am trying to use a PC. Apple, of course, claims I have to purchase something for them to help me even though my IPAD is 5mos old....

  • PING11 Level 1 Level 1

    Hi Elizabeth,

    My ipad is now working ok and has updated to ios5.

    I had a lot of problems updating it and really feared the worse when it locked up in restore mode.

    When i tried to do the factory settiongs restore it couldnt even connect to the itunes store to validate the instal as it was so busy so i left it until the following morning and when i tried all went well with the restore and the ipad updated to ios5 without any more hitches.


    I would have thought Apple would give you help irrespective of whether you use a mac or pc,and hopefully there willbe enough people on forums to help with whatever the problem.


    If i can be of help in anyway please feel free to ask,im not an expert but i will always try to help if i can.


    Regards Adrian

  • YuMi_0913 Level 1 Level 1

    I have a problem with updating ios5 to my ipad2 as well.


    Do I have to restore my ipad before updating? Can this step be skipped? Is it all the downloaded apps and movies will be gone once restore?


    Please help me~~