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iMessage stuck on verifying my phone number

iMessage can't seem to verify my number, its the same with Facetime


All it says is verifying number, and as a result it doesn't work


Any help? or someone else getting this?

iPhone 4

Posted on Oct 12, 2011 4:20 PM

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Posted on Oct 27, 2011 11:01 AM

I'm having the exact same issue. In my Message preferences it says "Verifying" next to my phone number for about a day, and then it changes to "Error". I've tried doing a full restore on the phone, and I've reset network settings as the instructions above say.


I've spoken to Apple and Verizon on the phone. First, apple told me to call Verizon and have them re-provision MMS and SMS on my account. They tried doing that to no avail. They then put Apple on the line who offered to exchange my phone for another.


It seems strange that there would be something so particularly wrong with my phone that it would cause this minute problem when everything else on the phone works fine and so many others are having the same problem.


Any thoughts?


User uploaded file

problem.

65 replies
Question marked as Best reply

Oct 27, 2011 11:01 AM in response to GrantW01

I'm having the exact same issue. In my Message preferences it says "Verifying" next to my phone number for about a day, and then it changes to "Error". I've tried doing a full restore on the phone, and I've reset network settings as the instructions above say.


I've spoken to Apple and Verizon on the phone. First, apple told me to call Verizon and have them re-provision MMS and SMS on my account. They tried doing that to no avail. They then put Apple on the line who offered to exchange my phone for another.


It seems strange that there would be something so particularly wrong with my phone that it would cause this minute problem when everything else on the phone works fine and so many others are having the same problem.


Any thoughts?


User uploaded file

problem.

Oct 18, 2011 1:54 AM in response to GrantW01

Try # 2 onwards.



To change the defult phone number in iMessage, you need to:


  1. Insert the new sim.
  2. Go to Settings > Messages>Turn off iMessage.
  3. Go to General > Reset > Reset Network Settings.
  4. Once the iPhone is open.
  5. Go to Settings > Messages>Turn ON iMessage.
  6. This will recognize the new sim and have it verified.

I hope this helps. I just did it like 5 mins. ago

Apr 19, 2017 4:15 PM in response to vintageb3

I followed all of the steps but it didn't work. It will only let me add a new email and won't let me remove the email that's in there for iMessage. I can't even click on my phone number in iMessage settings because it's gray and has a loading symbol next to it. I tried turning iMessage off and on, Facetime, and tried restarting the phone. Nothing's working.

Jan 3, 2012 4:59 PM in response to vintageb3

OK...I've fixed my issue:


Go to: Settings>iMessage> switch off.


Go to: Settings>Facetime> switch off.


I noticed that in: Settings>Phone> that "My number" was unknown (go check yours now)


When I tried to click on the "Unknown" to input the number...it would not allow me to.


Go to: Settings>Airplane mode> Turn off. Wait a moment, then switch back on and go back to: Settings>Phone>


You should be allowed to input your number including country code.


Check to see if "My Number" has been updated.


Go to: Settings>iMessage> switch back on.


Go to: Settings>Facetime> switch back on.


Phone number is verified in both Facetime and iMessage.


Hope it works for you!


🙂

iMessage stuck on verifying my phone number

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