Previous 1 2 3 4 Next 161 Replies Latest reply: Aug 27, 2015 7:22 AM by gail from maine Go to original post Branched to a new discussion.
  • eddiecoyote Level 1 (0 points)

    I'm screwed also.  I have an iMac that is the shop due to a faulty something or other.  I am using my Macbook Pro right now.  I have a 3Gs iPhone and an iPad 2 that I just updated to the new iOS.  Around the time that I started to do this, it seems that iCloud went off line.  Everyone in the coffee shop and in the Mac Store all reported that they had the same issue connected to to iCloud. Problems there.


    I also filled in all the little menus when my devices all turned on.  It recommended me using a full email address for my ID, which I used as my MobileMe (which I really hate) account.  In the process of moving things over the the MobileMe and iCloud and other areas of the Abyss, I input my Apple ID on my iTunes as the, what I thought, was the NEW Apple ID.  Now I am locked into a new Apple ID that I've never purchased a thing from, cannot access my purchases on my origional Apple ID, and to top it off it appears that the iTunes store is STILL down.


    Obviously I love Apple products.  I went screaming away from Windows as fast as I could.  Macs just work.  Yet when they 'don't work' it is of epic proportions.


    Waiting patiently for my stuff to work so that I can access my files and such so that I can finish an AV presentation I am giving on Saturday.

  • eddiecoyote Level 1 (0 points)

    Just tried to restore my iPad.  Again, went through the setup steps.  It asked me for my Apple ID and I put in my original one that I've purchased all my music, books, movies, tv shows, etc.. from.  Then on the next screen it asked for an email account.  Well the email that I have with my Apple ID is also a Mobile Me email and also the name of my brand new 2nd Apple ID account.  It wouldn't let me use this email, told me I had to sign in with a full email ID name, and now I'm back where I started... using Apple ID #2, unable to get my Apple ID 1 stuff. 



  • peternuss Level 1 (0 points)

    I just went to settings > store and signed out of my MobileMe Apple ID, then I signed in using my Apple Store ID  (which is just a user name and password, not an email address). So this appears to be working with two IDs -- one for the store and a different ID for iCloud.


    I'd like to merge he accounts eventually, but for now his seems be working. I have hundreds of dollars in Apps, so I'm not going to simply switch IDs.

  • clirakis Level 1 (0 points)

    I am so upset. i have experienced all of the problems stated above. I called Apple and they were of no use at all. not only that, they were just plain rude.  This is the most frustrated I've ever been with any apple product. I hate their new voice help.


    ***, did apple think they were doing by adding this exra layer of complexity??

  • atomicluck1 Level 1 (30 points)

    Sorry Iv been out of the country and unable to reply.


    The reason I have yet to do the upgrade to iOS-5 is the mess with iCloud. 


    I have had an e-mail address with Apple since the days of DotMac (  Then comes iTunes and a new AppleID.  When MobileMe came alone we changed to both &  All of sudden I have my e-mail addresses and a new iTunes name. 


    Because I work and live in more than one country I have multiple iTunes accounts (US, UK, Australia, France and Germany).  Remember, you cannot buy music, videos and even worse now Apps from another country.  I end up with one iTunes, but 5 separate AppleID's attached to local addresses and e-mail accounts. 


    When I added my MacBookAir to my MacBookPro and then addes an iPhone to the mix things became very complicated.  Apple always wants to use your AppleID to set up any device.  In my spot because I travel ... which of those names is my 'real' AppleID? 


    Use the wrong one and the device does not understand who you are when you attempt to use it with another AppleID.


    It took me weeks when I upgraded to my current unlocked iPhone4 to get it working.  I would continually get authorised user if it had the wrong AppleID set.


    Apple needs to rename it's terms.  Because no one that I know of only has 1 AppleID. 


    I keep getting different information from different people even from Apple.  Do I go to iCloud with my AppleID that was originally my DotMac user name or do I use one of the other AppleID's that is attached to a specific country?  Do the wrong one and I risk losing years of e-mails or history to iTunes.

  • Chris Dondanville Level 1 (5 points)

    So here is my resolution.


    I have taken my original apple id and password (that was tied to the store purchases) and changed it to my gmail address.  I then did my "convert to iCloud thing, using this address (not my current .mac/MobileMe address.  This let me use my current contacts and calendar from my Mac to the new iCloud.  I then hooked all my macs phones and ipads to the new gmail enalbed id.  This seems to work fine.  the only caveats are 1) I will lose any stuff I had on MobileMe specific stuff when it expires (although I really didn't do much with it.) and 2) I had to create a new .me address for the gmail enabled apple id account (which also was not an issue as the .mac adress was not consistent with my gmail, so I made one the did.)


    All in all not crushing, but WAY more complicated than it should have been.  I do IT strategy for a living and have been working with computers since 1980,  if I had a hard time sorting this out, I can't imagine what average Joe is experiencing.

  • atomicluck1 Level 1 (30 points)

    That wouldn't work for me for one main reason.  I cannot afford to lose the things that are attached to or  That's years and years of e-mails and information a great deal that involves work.  :-(

  • Chris Dondanville Level 1 (5 points)

    Yeah, if you have content on BOTH account (purchases on one and email/webpages/etc. on the other) then you are probably going to have to wait until Apple gets a merge plan up.  Tim Cooke commented that they are working on it.

  • Apple Forever Level 1 (80 points)



    Hate to burst your bubble, but it sounds like you should have converted to iCloud using your mobileme address and then used your apple ID with the itunes purchases to sign into the store setting on your iphone/ipad and computer...everything would work exactly the way you want it if you did it that way. You wouldn't have a merged account, but it wouldn't have made a difference as once you enter your ID with purchases in the Store setting on the iphone/ipad/computer, you can then just ignore it and everything will work seemlessly. Merging IDs is really a non-issue if you have all of your itunes purchases on one account. You can still do it the way I outlined above if you want but you will have to clean up some stuff with your new extra address, extra iCloud ID and such. I almost did what you did. The best thing about doing it the way I outlined is that you then also get a prorated refund of your unused MobileMe subscription.

  • Chris Dondanville Level 1 (5 points)

    Yeah what you say sounds good Apple Forever, but I haqve to point out one little issue.  If your purchases are not tied to your iCloud ID (which they would not be given your suggestion) then iMatch will not work.  Got a friend in the developer program who tested it.

  • Apple Forever Level 1 (80 points)

    Chris said:


    "Yeah, what you say sounds good Apple Forever, but I haqve to point out one little issue. If your purchases are not tied to your iCloud ID (which they would not be given your suggestion) then iMatch will not work. Got a friend in the developer program who tested it."



    Chris, hate to burst your bubble again, but your developer friend is just completely wrong. Please check out this apple support document ( where it clearly states:


    When you set up your iPhone, iPad, or iPod touch, you use the same Apple ID for iCloud services and purchases on the iTunes Store, App Store, and iBookstore. You can, however, use one Apple ID for iCloud services and another Apple ID for store purchases (including iTunes in the Cloud and iTunes Match). You will get all the benefits of iCloud whether you use the same Apple ID for iCloud and store purchases, or different IDs for each.

  • Apple Forever Level 1 (80 points)

    And if you do what I previously suggested, you get a prorated refund from Apple for the unused mobileme and that will pay for your itunes match service and you will have extra cash and everything will work great! Good luck!

  • nicevillesteve Level 1 (0 points)

    It's too bad Apple didn't resolve the merge issue before iCloud activation.


    It has become way too complicated for even the most knowledgeable Mac Apple user. I setup my iCloud using my iTunes account.  I also have a MobileMe account.  Since you can't merge the 2 accounts, should I set up a new iCloud account to move my MobileMe account data into or just wait? I've been using computers since 1984 and I've been an Apple user since the early 90s and even I need help.  I think I'll wait for now...  Apple needs to fix this fast!

  • kevcale Level 1 (0 points)

    I have the same issue... I now have TWO iCloud accounts...


    1) with - 20gigs - all my me emails 

    2) with ALL my apps, etc... - 5gigs


    If I delete 1) then i loose my 20 gigs.. if I delete 2) then I loose ALL my stuff and have to re-due everything. I only have FREE 20gigs till June so now I may loose that FREE 20gigs if they don't fix it asap.


    I called Apple and they couldn't help. Plus to talk to a echincal support advisor I needed to pay for the support becaise all my devices(all 15) are past the 90 days... funny how it isn't even about the device... it's about the software that I purchased from them!!! I pay X amount for the ME account and now am loosing it all and can't talk to support for free? Seriously Apple... ?


    Anyways... they need to come up with a "MERGE 2 iCLOUD accounts" PLUS they need to pro rate my 20gig upgrade. Anyways... if anyone has something that might work please let me know!

  • Apple Forever Level 1 (80 points)

    nicevillesteve wrote:


    I setup my iCloud using my iTunes account.  I also have a MobileMe account.  Since you can't merge the 2 accounts, should I set up a new iCloud account to move my MobileMe account data into or just wait?

    If I were in your situation (and I almost did it the way you did it, but decided at the last second not to), I would try to reverse what I did and transition my mobileme account to iCloud and then use my itunes account with the purchases for future purchases. And then I would wait until and if Apple merges the accounts. But even if they don't merge the accounts, it works very well the way I suggest. I entered my itunes ID with the purchases one time in the Store setting in the Settings app on my idevices and now I don't even think about that ID. If you have a mobileme account and another Apple ID with purchases, this setup works like a charm. Not only that, Apple gives you a free 25gb upgrade in iCloud for one year and you can also get a prorated refund of your unused MobileMe subscription. I got a refund and they still let me keep the 25gb upgrade for free. Now, when I go to and sign in the way I did for mobileme to see idisk or gallery, it shows that my mobileme account is expired....did not affect my email address I now use with iCloud at all. Hope that helps.

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