Previous 1 7 8 9 10 11 Next 161 Replies Latest reply: Aug 27, 2015 7:22 AM by gail from maine Go to original post Branched to a new discussion.
  • merman93 Level 1 (5 points)

    I received a year of "no charge" 20 GB of icloud due to prepaying for several years of mobile me service. It dropped to 5 gb recently so I upgraded. However, I think I upgraded the wrong Apple ID account, as all on the thread are aware that it is easy to open a second one by mistake. I am in a situation now where it appears I have iTunes Match with 95% of my music on one Apple ID, (without the email added to the id name), and 15 gbs of cloud storage for the pictures, numbers/pages documents, home videos, etc for another Apple ID,( exactly the same except the addition of


    Somehow I was unaware of this as I had selected the same password for both. Recently I was forced to change the password, and i had to have 1 uppercase, and at least 1 number etc. and couldn't use the one I used previously. When I decided to upgrade the cloud storage, I was confused that I kept failing to log in, and checking and double checking that I knew this new password. I tried the old one for kicks, and it took it. It wasn't until I see this thread that I realized

    I have two accounts, and as I said, most purchases on one, and the cloud storage upgrade on another.


    At least my Apple TV allows me to have both accounts available for imatch, etc.

  • trolt Level 1 (5 points)

    Very frustrated here and same issues as above. As a long-time Mac user, I too have MULTIPLE ids for various reasons. I'm ****** that music I LEGALLY purchased prior to 2009 is tied to a address that I can no longer access, and I don't have the password anymore so I can't burn copies of them (due to said lack of password). With the evolution of Apple, and technology, and not realizing that my purchases were tied to an email address that is now defunct, and devices that have been wiped and sold, I feel like my hands are tied.


    Suggestions for retrieval?

  • LesMikesell Level 1 (0 points)

    I think all you can do is learn the lesson that you aren't really purchasing something as long as someone else controls access to it. 

  • gail from maine Level 7 (20,777 points)

    Go to Manage your Apple ID, click on Reset Password, and type in your old Apple ID in the Apple ID field:


    Apple - My Apple ID


    It will ask you to answer your security questions. If you can't remember the answers to them, then you can contact Apple Support and have them reset them for you. Then, once you are able to get into the Apple ID account that goes with that old email, update your password to match whatever password you are using on your current Apple ID:





    Also, make sure you have authorized your computer with each of the IDs signed onto iTunes.


    Now, you have access to purchsed items for both IDs in the same iTunes library, and when you need to provide a password for doing App and other updates, you will type in the same password regardless of which ID is displaying for the update.


    Apple IDs don't go away, so even if you have an Apple ID that is using a defunct email address, you can still access it, and the items that were purchased under it.





  • gail from maine Level 7 (20,777 points)

    Hogwash...if you understand how to manage your own ID, then you know how to gain access to any purchases you have ever made (unless they are no longer available in the iTunes store - which is something Apple has no control over....that's why we recommend backups....)



  • trolt Level 1 (5 points)

    gail from maine,

    I did speak to Apple support and they were unable to reset the password question. They were of little help really and basically told me that it was hopeless to retrieve the songs unless I know the password since the account I had originally set up 7 years ago did not have an alternate email address (the email I provided was a account). Basically SOL unless by some miracle I remember the password.

  • LesMikesell Level 1 (0 points)

    In my case I haven't really lost access.  I just want to shift things from an appleid that is not an email address to a different, existing appleid that is my email address - because apple no longer likes the old appleids that they permitted earlier.  But I can't.  And there is no way to split/merge ownership as anyone with a family knows will inevitably be needed.

  • dancingrabbit Level 1 (0 points)

    I am an older person not all that conversant in operating in the digital world.  But  to me it is disengenous on the sellers part that music I purchased is unplayable because I have replaced a pc etc.  They tell me I have no license. Had I been sufficently sophisticated and worldly enough to know my hard drive would fail, I could have located my licenses and saved them on a back-up device.  There might be some workarounds but I suspect the main motivation is to prevent theft of music that takes precendence over straight forward retension of rights.  (And the notion of selling the media twice to the same purchaser)  It's akin to denying many the right to vote under the guise of preventing voter fraud.

  • dancingrabbit Level 1 (0 points)

    Yes, you are viewing it, not personally owning a copy.  This is progress?

  • Jillc23 Level 1 (0 points)

    Absolutely! Totally agree - this ***** SO much!

  • daveyates Level 1 (0 points)

    This is going to haunt Apple. Similarly, I have loads of music, I have some how had several Apple IDs, I don't know how, but it seems they have sprung up some how. I recently was on the phone as Aplle support managed to wipe 3500 songs, I saw them disappear in front of my eyes with a logout-login action. They were very 'regretful' and arranged for a call to be made to me. lots of fiddling about, but I never got the stuff back. The vast majority of it was from my old music collection originally bought on disc or tape and converted to MO3.  I don't have many of the originals any more, some of the stuff was actually quite rare as well.


    So that was me getting my fingers burned. Music is different to software. I can get my head around paying a sub for software. But music is mine. As a kid I bought vinyl and played it as often as I wanted ...and so it went all the way up to CDs and even MP3 files on a drive. But now, I feel that I have had my record collection stolen and rented back to me. ...or in my case lost by the ******* who stole it.

  • gail from maine Level 7 (20,777 points)

    This is why you should be backing up your hard drive on a regular basis. If your hard drive crashed you'd be in the same predicament. If your computer was stolen you'd be in the same predicament. If your computer was run over you'd be in the same predicament. Back up, back up, back up. There is no excuse for not doing so if you value your data.



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