Previous 1 8 9 10 11 12 Next 177 Replies Latest reply: Jul 26, 2013 6:56 AM by Jamy2013 Go to original post Branched to a new discussion.
  • RegleFoncee Level 1 Level 1

    Those information are personal information, they were not stored into the itunes store, they were only stored into both your iDevice and in backups on iTunes. If you loose both your backups and your storage information on your iDevice, then that information is gone. iTunes can only restore what information it has. Other than your purchased items, I can't see how you could get the rest of your storage information back. I'd suggest that storing personal information onto e-mail would be best, I don't think there's a way to transfere the personal data to your e-mail other than to do that manually, however, if you set up your notes to save to an e-mail, then notes is an exception to this rule that I know of.

  • jspinky21 Level 1 Level 1

    I don't know how you do it, but you have to "put" all of your data to the computer then update your apple device it will not erase the data if you do that. Hope it helped. ^.^

  • coned Level 1 Level 1

    I have to same issue with an IPAD2 but error 21. I just upgraded my other IPAD2 with no issues on the same computer, network, router......What is apples issue. Can't they solve this. It's there OS and now I have to pay for them to help??????

  • chelva Level 1 Level 1

    im almost killed by my brother.


    i help him to update his iphone to ios5 and now all his photos , contacts, and his most important "secret recipe" (he is a chef) all gone !


    is there any solution ??

  • debbiedragon Level 1 Level 1

    I found an old backup for my IPHONE in November 2011, but never did find a RECOVERY for what happened to me.


    Yes, the IOS 5.0 upgrade took off and then BAM so did the SYNC on the IPHONE = wiped out my contacts on my computer and on my IPHONE>


    I went ahead and restored the old version and tried to recreate the lost numbers from all of my past AT&T phone bills - had to call the numbers on some to find out who they were - not pleased at all - told APPLE they should hae fail-safes build in that does the SYNC first before the IOS anything upgrade.


    Careful - there is another upgrade just out IOS 5.1.1 upgrade.


    Good luck - hope  your brother doesn't hurt you too badly.  Debbie

  • comerfarm Level 1 Level 1

    I have just updated with itunes to IOS 5 I have lost everything .

    I tried to backup (needed Contacts If nothing else)

    says I need a password (which I did not give) in the first place (so god knows what it used)


    Have tried password for Itunes , tried password for my Laptop (which I'm using) Still no go.


    COME ON APPLE HELP US OUT HERE, we are loyal to you and pay our way. Your update has caused problems Help to resolve them


    Or give us a program that will read the back up so we CAN MANUALLY PUT OUR CONTACTS BACK TO THE PHONE.

  • Mark in L.A. Level 1 Level 1

    iTouch Update ERASED 60 GIGS!!!!!


    This is rediculous!!! What type of "UPDATE" erases EVERYTHING when it fails?????? I just "Updated" my iTouch, it couldn't backup because I don't have 60 Gigs on my computer (and I'm sure no one else in MAC land does either! ) It updated the software, i guess failed... looked like it worked, then said it's returning to factory settings, found an old back up from three onths ago, then wiped my iTouch IN THAT ORDER. NO WARNING OR ANYTHING!!!


    So now what Cupertino!?!?!



    Just FYI for everyone else. I use TouchCopy to backup everything up ever so often. I'm behind a number of months since my last backup. I can rebuild but will take days with custom album covers, song in/out modifications/playlist builds. AND my friend's AT&T Iphone doesn't get reception in Cupertino, CA. WHAT A JOKE APPLE !!!

  • donyaa Level 1 Level 1

    Hi I have a very similar problem but my error message is (-10)

    I've also lost everything because when i try to restore from backup it always ends up telling me something got disconnected and wasn;t able to complete.

    Does anyone know if there's a solution to the -10 error?

  • Younkler1 Level 1 Level 1

    Hi All,


    Last night I experienced the same sort of problem... I was absolutely gutted, after plugging in my iPhone 4 to upgrade my phone software in itunes and it started going through the process. After about an hour it said an error had occured and my phone went in to recovery mode. When it was plugged in to iTunes it said there was nothing left on the phone... it appeared to have been completely wiped and I could not even get on to my phone as there was the usb/ apple signs on the phone.


    After reading a few of the threads above I managed to resolve the issue and it is now completely fixed! I thought i'd update this incase anyone else is having the same problem!


    1. When I plugged my phone in my mac and itunes had automatically backed up my phone (thank God!)


    2. To check the last update go to iTunes/ preferences/ devices and the last update will be on there... knowing this meant that it could be restored to that time and date...


    3. The thing I was petrified about was that my only choice was to restore my phone but what it does not tell you is that once you have pressed the dreaded button... it does give you the choice to go to your last back up... it does not say before hand!


    4. Choose the restore phone option, follow through the process and then it does allow you to opt for your latest back up...


    Good luck all, apple need to fix this ASAP!

  • elenacaple Level 1 Level 1

    God is good.

  • Jamy2013 Level 1 Level 1

    So I updated my phone to iOS5 and this is what happens. I lose everything. Cannot restore from backup, nothing.


    Contrary to popular belief, you cannot restore back to the iPhone, as far as I'm aware. But it is possible to get your stuff back, even without a backup. Look at these tutorials I found, for SMS/Text/Messages, Contacts, Calendar, Notes, Call History etc. So you CAN recover without backup, but only to your PC/Laptop.


    In the future, it's always good practise to keep backups.

  • tonefox Level 6 Level 6

    Welcome to the forums Jamy.


    It's always worth keeping an eye on the dates. You are responding to a post heading for two years old.  We've all done it, and we all continue to do it now and again. 

  • Jamy2013 Level 1 Level 1

    Thanks for pointing that out sir , I landed here via google search

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