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IOS 5 update deleted everything

83411 Views 99 Replies Latest reply: Jul 10, 2012 4:01 PM by Yaser Herrera RSS
  • mayoori Calculating status...
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    Oct 12, 2011 9:05 PM (in response to tomatfairfax)

    Thanks! I at least got my purchased apps. Never had music on my phone so I don't know what that feels like

  • stephanielouisa Calculating status...
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    Oct 12, 2011 9:16 PM (in response to Random11)

    My backup reloaded everything except my contacts - but my recent calls list, favourites and texts were all ok, so i knew the contact data was there somewhere and the phone was just not retrieving them properly from it's memory - editing one contact worked perfectly, they all just magically appeared again. Thank you!

  • Mrazberry Level 1 Level 1 (10 points)
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    Oct 12, 2011 9:31 PM (in response to stephanielouisa)

    That happened to me too!! Now I am just having troubles getting into my camera roll without it crashing...

  • shalz Calculating status...
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    Oct 12, 2011 9:55 PM (in response to stephanielouisa)

    My backup reloaded everything excpet photos. ALL my photos have vanished. it's as though they never existed! Is there ANY way I can get the photos back?? Or have I lost them forever?? (i had not imported any of the pictures to iphoto).

  • Mrazberry Level 1 Level 1 (10 points)
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    Oct 12, 2011 10:21 PM (in response to shalz)

    You should try doing a "restore from backup" and puck a backup from a date before today. If that works, use Image Capture to download all of your photos/videos, and try again with the new update. At least you will have your photos back.

  • shalz Level 1 Level 1 (0 points)
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    Oct 12, 2011 10:27 PM (in response to Mrazberry)

    Thanks so much. I will try it and hope it works. Trying to figure how to restore from backup (atleast i've found where the file is stored!)

  • ledoJ Level 1 Level 1 (0 points)
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    Oct 12, 2011 10:37 PM (in response to yerrey)

    yerrey, did u made a playlist of ur music in iTunes? because that's what i did when i lost all music b4 when did upgrade my old 3GS ive learned my lessons

    so now the playlist are always in my iTunes even if i upgrade OS and iTune as well.

  • Mrazberry Level 1 Level 1 (10 points)
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    Oct 12, 2011 10:40 PM (in response to shalz)

    You should be able to right-click on your phone under Devices in iTunes and select "restore from backup"

  • tonybonezz Calculating status...
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    Oct 12, 2011 10:47 PM (in response to Mrazberry)

    but the only 'restore from back up' i have is from today when the phone had nothing on it..

    is there anyway to find a previous 'back-up'?

  • Mrazberry Level 1 Level 1 (10 points)
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    Oct 12, 2011 10:51 PM (in response to tonybonezz)

    Had you never backed up or is this a new computer you are syncing with?

  • shalz Level 1 Level 1 (0 points)
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    Oct 12, 2011 10:53 PM (in response to Mrazberry)

    Mzazberry - thank you so much! Thankfully i had backed up just yesterday! I got all my photos back!

    Now with the icloud, we don't have to stress so much, no?

  • shalz Level 1 Level 1 (0 points)
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    Oct 12, 2011 10:56 PM (in response to ledoJ)

    From the day i stared using my 3gs and then the iphone 4, i have been backing up before i update software! I had learnt my lesson when my mac crashed and with it it took away all my photos. Since then, all my apple devices have to be backed up.

  • Mrazberry Level 1 Level 1 (10 points)
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    Oct 12, 2011 10:56 PM (in response to shalz)

    Haha I hope not! And glad I could help!

  • ZoDouble Calculating status...
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    Oct 12, 2011 11:26 PM (in response to yerrey)

    It seems Apple does not, nor has ever had a decent solution for users that have ever had a hardcopy CD they didn't get from iTunes.  It always keeps just what was purchased from Apple and tries it's best to trash everything else unless you go through a twelve step process to as one contributor posted above, "protect yourself from yourself".

     

    Why in the world would I need to do that...they've been in the game for too long for this unacceptable nonesense time and again.  I am not trying to harm myself--I would keep my music if up to me .  Please help to find a real and permanent fix.

     

    I did not steal my music like some do so I would appreciate Apple not losing it.

     

    The Fonz

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