Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Contacts missing after IOS 5 update

I updated my Iphone 4 to the ios 5. Everthing is there except my contacts. I checks settings /iCloud and contacts is checked. I think if I uncheck, my contacts will return? not sure. I am afraid to sync again, because I don't want to backup iphone with missing contacts overwriting my last backup etc.


How can I get my contacts back and sync with the Cloud?


Help..


Thanks

iphone 4, macbook, imac, ipad 2, ipod-touch

Posted on Oct 12, 2011 5:21 PM

Reply
55 replies

Oct 13, 2011 5:22 AM in response to doobias123

Ok. So after too much of a fight with the iPhone, here is what i think got back the contacts on my phone.


Step 1: Setting -> Mail, Contacts, Calendars -> iCloud : Switch off everything.

Step 2: Go back to main setting page.

Step 3: Make sure you see "Inactive" under iCloud.


Step 4: Hit the home button


Step 5: Close iTunes and start it back up.


Step 6: Unplug your iPhone from the computer and plug it back in.


Step 4,5,6 is to make sure you are starting a new session.


Step 7: Sync iTunes.


Step 8: Check your contacts. They should have come back up


Step 9: Setting -> Mail, Contacts, Calendars -> iCloud : Switch on everything.


Choose the option "merge" when you get it.

Oct 13, 2011 6:23 PM in response to Namratha Singh

Unfortunately none of the fixes I've seen have worked on my wife's 3GS. All of her iPhone contacts were lost and when I tried to restore from iCloud all she got were her contacts from her email account with no numbers. Can't figure this one out as I had no problems on my iPhone4. I did a backup/sync of hers on her iTunes account before starting the upgrade process.

Contacts missing after IOS 5 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.