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iTunes stuck on last stage of sync, "Waiting for items to copy", NEVER COMPLETES??

Ive upgraded all my software, OSX, iOS 5, new iTunes, etc. Now, whenever I try to sync my phone, either via WiFi or USB, I get stuck on the last stage that says, "Syncing Genius Data to Iphone (Step 7 of 7) - Waiting for items to copy". It won't complete the sync. Whats up???


Also, not all of my previous Ringtones will upload, so I cant use them. HELP!

iPhone 4, Mac OS X (10.7.1)

Posted on Oct 12, 2011 6:18 PM

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Posted on Oct 12, 2011 7:40 PM

I have the exact same problem - updated to ios5 and iTunes 10.5 today and now can't complete a sync because it's wating to genius items to copy. Kind of frustrated.

301 replies

Oct 18, 2011 4:44 AM in response to matobii

Tried everything listed above, restting, reinstalling, resyncing just music


Solution


1 - open voice memos app on iPhone (3gs ios 5)
2 - delete all voice memos (you can copy them to yur computer hard drive/desktop before deleting if they're important)
3 - resync iPhone in iTunes


No more hanging on last task (5 of 5, 6 of 6, 7 of 7, whatever it happened to be)


Now my phone syncs without hanging


Hope this helps

Oct 18, 2011 9:25 AM in response to matobii

I had the exact same problem. I left my iPhone hooked up to iTunes via USB overnight. When I woke up in the morning, it was still there, "waiting for items to copy". After looking around at a few troubleshooting sites I decided to try a few things. I unplugged the phone, which automatically cancels the sync. THEN I went into the phone (Settings>General>iTunes Wi-Fi Sync), and CANCEL/TURN OFF the sync. I found that for the first sync, or reboot of your iPhone after the iOS 5 and iTunes 5 updates, it's better to do that straight through USB and not over WiFi at all. I was trying to do it that way, BUT even though I did indicate that I didn't want to sync over WiFi on iTunes, the phone was still set to do it that way, until I disabled it as described above. I hope this helps some of you. After you've done that, it would make sense to sync again straight through USB. I also have Genius turned off. Now, my sync takes a minute or two.

Oct 18, 2011 10:35 AM in response to matobii

FWIW - after attempting to upgrade to iOS5 on two iphones and one ipad, I had the same problem with getting hung up at "waiting to copy items". I *finally* just clicked the 'x' in the progress bar (stopping the sync) and then right-clicked on the device name and 'ejected' the device (which was necessary to really stop the sync-attempt). I rebooted computer, then device, plugged with USB, and when I went to each device I chose what I wanted to sync from the Summary/Info pages, and just synced --- everything went flawlessly after that! FINALLY, all three devices are updated, upgraded, synced and I am FINALLY a happy clam.


I can't believe we are left to fly blindly with all of this.

Oct 18, 2011 8:00 PM in response to matobii

I was having the same problem with my iPhone 4 and the new iOS 5 update but I just took all my music and ring tones and photos off and just synced the apps first then added ringtones then music then photos and synced one at a time. It seems they are having a bug with large portions of syncing that's why it gets frozen at the last processing stage.

I hope that helps

Oct 18, 2011 10:42 PM in response to matobii

Yeah nothing has worked for me. In fact, half the solutions don't even apply. I don't have any photos im putting on. Genius was never turned on. No matter what I do (other than a reset or whatever) it doesn't work. It will sync everything it just seems to forget to tell me it's finished or something. I'm just gonna hold out for a update and it better work or Apple is gonna hear it!

iTunes stuck on last stage of sync, "Waiting for items to copy", NEVER COMPLETES??

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