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iTunes stuck on last stage of sync, "Waiting for items to copy", NEVER COMPLETES??

Ive upgraded all my software, OSX, iOS 5, new iTunes, etc. Now, whenever I try to sync my phone, either via WiFi or USB, I get stuck on the last stage that says, "Syncing Genius Data to Iphone (Step 7 of 7) - Waiting for items to copy". It won't complete the sync. Whats up???


Also, not all of my previous Ringtones will upload, so I cant use them. HELP!

iPhone 4, Mac OS X (10.7.1)

Posted on Oct 12, 2011 6:18 PM

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Question marked as Top-ranking reply

Posted on Oct 12, 2011 7:40 PM

I have the exact same problem - updated to ios5 and iTunes 10.5 today and now can't complete a sync because it's wating to genius items to copy. Kind of frustrated.

301 replies

Oct 27, 2011 3:17 AM in response to matobii

It just DOESN'T work ! ! !


Wow! What an utter disappointment!

I have put off switching to the Apple ("Mac") platform for a very long time.

I finally bit the bullet and bought TWO of the 4S iPhones.

Received them on DAY ONE.

A WHOLE WEEK NOW has passed.

NOTHING.

iTunes won't sync.

iTunes database also became corrupt (a frequent problem, I am learning).

But, the biggest thing is, I have tried for a WHOLE WEEK to SYNC!

I have tried EVERY "fix" or "workaround" listed. NO JOY !

I am now doing a "restore" on my phone (RE-INSTALLS THE OS?)


What I want to know is, HOW... HOW, did Apple get a good reputation?


It just DOESN'T work ! ! !


So, I've spent over $1,000.00 on two phones that are prettier than clamshells, but, I can't use them for all that "other stuff"


Thanks, Apple.

Oct 27, 2011 5:52 AM in response to TOMFERRARI

To Tomferrari:


Here's hoping that restoring your phones resolved the problem, and that you are gaining an appreciation of your new phone's features and power. It seems that restore works for most people. It did the trick for me. Still, there are far too many people hitting this thread to believe that the problem can be resolved simply by doing a restore.


As a recent "convert" to the cult that is Apple myself, it took me some time to understand why the brand enjoys such fierce loyalty, but now I wish I could ditch my PC's entirely. Do not doubt your leap of faith!


I don't consider this problem as representative of the Mac platform in general. In fact, the issue of syncing the phones is way overblown in my opinion. Until the upgrade to iOS5, I bet I didn't sync my phone more than once a month at the most. Yes, it's important when you're setting up the phone, but unless you're updating software, the phone can pretty much do everything as a standalone device.


One would have to think that Apple has its platform configured to flag these threads and is already working on a solution. Let's hope so!


Good luck!

iTunes stuck on last stage of sync, "Waiting for items to copy", NEVER COMPLETES??

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