Hi guys,
I am new to the forum, but I hope my answer will help all of you.
It took me over 2 weeks to fix this problem,
you may see that my answer has answered from “ cant send sms texts the “waiting for activation” and “cant send sms texts” are linked to each other
any one whos got this far in the answers list must be as frustrated and annoyed as I was /am at the problem I hope this works for you I am going the main things apple have asked me to do (while talking to them via tech support) to help you.
I have an iphone 5 16 gb on o2
so if you call apple support or contact your communications provider they will ask the first few things,
taken from the answer submitted by “Ir. Bob”
Set phone number under settings->phone->My Number
- Turning iMessage on/off
- Turning the phone on/off
- Resetting network settings (Setting->General->reset->Reste Network Settings)
- Restoring the phone via iTunes
- Putting the SIM in another iPhone
they will defiantly ask you to do this,
one thing I found that gave me a little help is that when resetting my “network settings”
if I went to
“general>cellular/mobile> cellular/moblie data network” my cellular data and mms APN kept on ververting to idata.o2.co.uk ( this is fine if you are on a contract from o2 ) I had switched to a pay as you go chip so it needed to be “payandgo.02.co.uk”
and also this is another thing I found aswell
source http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Cant-send-texts-on-iP hone-5/td-p/306784
answer submitted by Jonsie
Try this using your dial pad, Make sure you press the call button after each!:
*#5005*7672# this tells you the message centre number installed in the handset
P&G should show : +447802092035If it doesn't, type in the sequence below.##5005*7672# this deletes the message centre number
Then **5005*7672*+447802092035# (for prepay customers)
Message service centre settings
- +447802000332 for Pay Monthly
- +447802092035 for Pay & Go
so each time I was told by apple support or my o2 guru support to do this I needed to red do these steps before getting back to normal pay and go status,
another thing to check is what “Kildares” said even though it may seem unlikely its better to make sure it all correlates,
I have the solution just go to setting/store/apple id/ view apple id/edit payment information and there put your phone number correct then save it and go back to imessage or facetime turn it off and back on and it will be done
so if you have found like I have that you have spent 2 hrs and 34 min ( yes I spent that long with them on the phone!
Mind you the person was very nice 🙂
your going be genuinely frustrated and peed off
by this time I had done every thing they told me, and I got to dire needs and thought okay im going restore my phone going wipe it and see if that made any difference.
I did that and no luck I still had the same problem so I tried making a new profile with my apple id and it still did not work.
Fair to say I was brain dead to say the least,
so I thought okay ive tried every thing and its not working ive tried restoring my phone not working ( btw restoring usually works for most people)
but it did highlight a few problems for me and made them a priority in finding the source of my problem.
Possible problems are
my apple id/ profile/ back up is corrupt and not working
my iphone has a hardware malfunction ( very unlikely but cant rule it out )
now at this time I did not think of this, but I am going add it to this list
my sim card was corrupt,
I had not thought this a likely out come as a sim swap form original sim to a nano sim is a mundane a rudimentary thing that done all the time.
So at this point I was stuck because I was not sure how to run a diagnostic scan of my apple id/ backup to see if it was corrupt,
after asking my cousin (whom is just as technical as I am (nice way of saying geeky I guess ^^ )
was stumped he had tried pretty much every thing and nothing worked !
At this point I was like all this and still no where!!! but alas we made a break through not a massive one but still significant he signed in to my phone using his apple id,
why is this significant ?
Because all of his details came up straight awy no fuss it activated like it should do worked like a dream ?? but how ???
so I eliminated the possibility of phone malfunction because my cousins profile worked fine
now only 2 possible problems perhaps my apple id its self or the sim, at this point I still not had thought about the sim.
So I booked an appointment at the genius bar and we went through all the usual's that I stated above and that others have generously in putted on this thread.
And after I explained every thing all that I had done and I mean every thing he told me I am going give you a new phone,
and I told him that not going fix the problem,
he also said that we will set this phone as a brand new phone set up at the apple store so we set it up there that means not using my back up but there one.
Guess what it didn’t work I was about to say “i told ya so!” but then he looked at me rather confidently and said im 100 percent certain its your sim card !! my wha?? seriously yes that’s right folks my sim card was the culprit and source of my problems.
The port from my original sim to the new had not gone correctly so I went back to o2 and asked to be swapped yet again to another sim, now if you are still having this problem I suggest you get your sim and then directly speak to the tech support team or in my case 02 guru online to activate the sim swap as the o2 employee said she had done it but when I contacted them online they had received no request for the sim swap.
So nearly 3 days later after looking at it saying to my self I bet it ain’t going to work I would not be surprised “ it actually did it sent a bloody msg!! it activated and worked fine !!.
I hope this helps,
try eliminating the possible sources of the problem focus on one at a time because tackling all at the same time well ( yea Im a guy so multi tasking is not my strongest skill) it can drain you to te point where you feel jus to far stretched and at least when you have eliminated one theory that goal just seems that little closer.
nish x