Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I can't sign into iCloud via windows control panel

When I try to log in, I get an error message reading 'you can't sign in because of a server error'.


I'm no computer whizz and this has got me stumped. I've tried turning off firewall, closing all other programs and restarting the computer with no luck :-/


Any help appreciated,


Thanks, Lucy

Posted on Oct 12, 2011 9:15 PM

Reply
243 replies

Dec 2, 2013 2:07 PM in response to Garnet1016

I wish i had good news for you.


Unfortunately I have not gotten any further than isolating it down to domain joined clients that have folder / appdata redirection enabled. Basic WORKGROUP clients that do not have any group policy or folder redirection work fine for me. Unfortunately I am running a business and iCloud doesn't appear to play nice in a business setting that uses these controls.


Alan

Dec 12, 2013 10:01 AM in response to richardd_x

I have been using iCloud and icloud photos on my Windows 7 machine as long as Ive owned it (2 years). Just last week, the icloud photos wouldnt allow me to log in- just kept saying invalid password. I'd go thru, reset my pw and still with the invalid password. I reset it again this morning (3rd time) and now I get "You cant sign in because of a server error" with a link to check the status. Everything is green. I try both my ".me" account login (the one that keeps telling me invalid password) and my gmail login and am getting the same error message.

Nothing on my end has changed. All software and hardware is the same. I'd like to move my pics off of my phone to free up space.

Dec 17, 2013 8:46 AM in response to lisamhos

As an update to my issue in case anyone else encounters this: When I was at the Apple store last night for a different issue, I asked about this. He said something about my server settings. I came to work today & turned off my proxy server in my web browser (I use Chrome) and voila! I am now able connect to my icloud. Too simple.

Oct 7, 2014 8:14 PM in response to tarkins

I don't think this will help everyone because there are clearly multiple problems here but this FINALLY worked for me:


Problem: I CAN log into iCloud using iCloud Control Panel from a user account that does NOT user folder re-direction (primarily for the ROAMING folder under user) but I could NOT log in using my standard account using Folder Redirection.


SOLUTION: iCloud CP seems to create several folders in the roaming profile folder (Cookies, Keychains, Logs, Preferences, SyncNotifier and Ubiquity).

1) Log into account that does not use folder redirection and log into iCloud Control Panel

2) Log out of account and log into standard account that does use folder redirection.

3) Open C:\Users\UserWithoutRedirection\AppData\Roaming\Apple Computer and move all folders to desktop

4) Locate where your UserWithRedirection stores its Roaming profile, mine is located at \\DomainController\User Profiles\UserWithRedirection\AppData\Roaming

5) Move the folders from the desktop to \\DomainController\User Profiles\UserWithRedirection\AppData\Roaming\Apple Computer. Don't delete any folders already there, just add new ones.


Voila! This worked for me. Good luck. Stupid Windows OS!

Nov 24, 2014 11:44 AM in response to shahn

I didn't have exactly the same setup, but shahn's solution worked for me. To save space on my SSD boot drive, I had redirected "C:\Users\<username>\AppData\Roaming\Apple Computer" to a larger disk with a symbolic link (mklink /d). Although iTunes had no problems, iCloud kept spinning when I tried to sign in. Moving the top level folder (Apple Computer) back to C:, minus the MobileSync folder (with the huge device backups), which I symlinked, solved the iCloud issue and retained 95% of the space savings.


I hope this helps other people with this setup: small SSD with symlinked AppData folders.

Aug 12, 2015 7:03 AM in response to inter2k3

i too tried all suggested solutions without success. it happened after doing a easy transfer from W7 to W7.

if i removed everything under %AppData%\roaming\apple computer\perference and attempt to login icloud again, it never create any files inside perference or even access the folder.

i am able to login to icloud using a different windows account.

turned out icloud seems to use the %appData% value to locate the roaming folder and %appData% value for this windows account actually pointing c:\users\user\application data instead of c:\users\user\appdata\roaming. seems like easy transfer messed up something.


i go to Hkey_current_user\software\microsoft\windows\currentversion\explorer\shell folders, adjusted the AppData Value to c:\users\user\appdata\roaming and icloud is working fine now.

Feb 11, 2016 10:58 PM in response to froobieloo

The solution to this problem (in my case), was to manually install the two certificate revocation lists(CRLs):

  1. 1. http://17.151.28.6/root.crl
  2. 2. http://17.151.28.6/appleserverauthca1.crl


Into the certificate store automatically selected by the CRL installation wizard.


After downloading the two CRLs, right-click on one and select "Install CRL" accepting all default options. As CRLs expire periodically you will have to do this every so often i.e. every two weeks for the "appleserverauthca1.crl" and every month for the "root.crl". You can automate this task via Task Scheduler. You can view CRL update times by opening the CRL.


Good luck.


p.s. For those of you wishing to setup iCloud for Windows so you can access a friend's shared links (i.e. iPhoto links), without them making the link public... forget it! You still need an Apple device....which is kind of pathetic on Apple's part. There is a way around this... spoofing an Apple device/OS via VMWare.... but this is unauthorized.

I can't sign into iCloud via windows control panel

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.