I can't sign into iCloud via windows control panel

When I try to log in, I get an error message reading 'you can't sign in because of a server error'.


I'm no computer whizz and this has got me stumped. I've tried turning off firewall, closing all other programs and restarting the computer with no luck :-/


Any help appreciated,


Thanks, Lucy

Posted on Oct 12, 2011 9:15 PM

Reply
243 replies

Dec 14, 2011 12:35 PM in response to dgbielsa

Quoted with addition:


To solve this problem you can:

Windows Vista

1) Click on Start

2) Type cmd and (Don't press Enter) look up at the search results, right click on cmd run as administrator. Some left this out of the step. Original post had you go all the way doing it without and then told you after that it wouldn't work if you didn't. Worked for me.

you will see a new window

3) type "netsh winsock reset"

4) restart the machine

should work.

If still does not work you must disable the firewall and antivirus

Dec 15, 2011 1:52 AM in response to Romijngroep

This is what did it for me:

Posted by firemanli on October 25, 2011.


Quote


1) Does rebooting the computer resolve the issue? If yes, stop here. Issue SOLVED by Apple Tech.

Here was the steps that Apple gave me to solve this issue.


2) Check to see if any of the following software is installed: CovenantEyes, PCTools Spyware Doctor, or Browser Defender. If yes, remove this software and reboot the computer; if the issue is resolved, stop here.

I did not have any of the above programs installed, but I did uninstall Spy Bot Search and Destroy. After the reboot this didn't solve the problem.

3) Open a command prompt as an administrator and enter: netsh winsock show catalog >C:\before.txt

4) Then enter: netsh winsock reset

5) Reboot the computer. Is the issue resolved?

The issue was solved after the reboot. So I am not sure if it was just a winsock reset, or a combination of the reset and removal of Spy Bot.

6) If steps 4 and 5 resolved the issue, please open the command prompt again and enter: netsh winsock show catalog >C:\after.txt

7) If the issue was not resolved by the steps above, please enter this command: netsh int ip reset c:\resetlog.txt

8) Reboot the computer. Is the issue resolved?

9) Please also inquire as to what AntiVirus, Firewall, Other security software the users knows is installed and report that here as well

Unquote


Points 3, 4 and 5 did the trick. Make sure you use the cmd command as described by ballbergen above.


This solved iCloud and iTunes sign-in on my PC (Windows 7 32 b) and my wife's laptop (Windows & 64 b). The problem disppeared entirely.

Good luck.

Dec 15, 2011 9:48 AM in response to Markomann

I'm so glad 2 see users continuing to read the posts & answering to still try & help each other out!!!


I'm hoping some1 can help me now! I have new problem. I was 1 of the ones who got my ICCP to sign in after restarting the bonjour service. Also, I had done the netsh winsock reset. So...


Last week my HP laptop with win7 x64 died. Just got my dell Inspiron x64 with win 7 home premium. Well, installed latest ICCP & actually got signed in. I installed my Microsoft office 2007 professional, which is what I had on my old laptop & with the ICCP everything synced to outlook without problems (once I solved the duplicate & triplicate calendar issues).


Currently, photo stream is working with the ICCP signed on. But, when I attempted to sync cloud with outlook, I first got all the messages that it was downloading to etc but then an error screen came up saying merge could not be started because of an unexpected error. I've tried, anyway, doing the various netsh winsock resets. Also, reinstalled ICCP & office 2007. At times, it goes through the calendar'& contacts & mail merge...says its done & ready in outlook...but when I open outlook only thing I see is my merged @me email account but NO CONTACTS OR CALENDAR EVENTS MERGED?!


Has ANY1 had this issue & know of a fix?! Please?!?! Currently at least the photo stream works.


Ok...thank every1 for helping each other & thanx in advance!!! ;)

Dec 15, 2011 2:29 PM in response to kaifromwaverley

I too havethe same problem. been trying for some weeks .The wheel keeps spinning when i try to log in to windows control panel .Spent two wasted hours on phone to apple support .Last time the man said i would have to buy apple care next time i phoned and cut me off after a brief unsuccessful attempt to download again the windows control panel .It is all rather trying!

Dec 19, 2011 11:06 AM in response to froobieloo

Just want to add my voice to the masses. The Boss got a new iPad over the weekend, it syncs beautifully with his Vista laptop, but we can't even get him logged in to iCloud on the Windows 7 PC in the office. We've tried every suggestion posted, finally after four hours we're giving up. Looks like it'll be easier to move everything to his laptop and use that - that'll be fun.

Dec 19, 2011 2:12 PM in response to froobieloo

I've been working on this case for a few days now, after searching and doing all of the following in this discussion, it seems that nothing was working


what worked for me is checking the internet protocol on the computer


the client i was working with had a program called Net Nanny, and even tho we disabled it, it was still masking his network, causeing ICCP to fail upon sign in


do the following


click start

in the search area type in msinfo32

click on components

click on network

click on protocol


check the name in this screen after it's done refreshing, if your's shows anything except "MSAFD Tcpip [TCP/IP]" then you need to search the additional letters in google


if it doesnt show addition letters, try the netsh winsock reset from command


if it does show additional letters, google those letters to find what program is asking your network, once found, contact the manufacturer of that program and ask them to help you add icloud.exe into the programs exceptions or to help you uninstall it


iclouds filepath is c:\program files\common files\apple\internet services\icloud.exe


add icloud.exe as well as icloudservices.exe in the same file cirectory


hope this helps =)

Dec 21, 2011 11:12 AM in response to mdraycott

Thank u! I actually found it in the list of running processes when I opened the task manager. Thank u!


I was getting signed it, even on windows 7. But my problem was just bought a new laptop last week. ICCP was signing on, but when I was trying to merge cloud w/ Microsoft office 2007, the contacts & calendars would say there downloading & merging then hang then say "setup could not be started for unknown reason."


Thought maybe your suggestion might help it complete the merge/setup but it didn't!


Googled it last night & found solution. Said to open up ICCP & uncheck everything. Uninstall ICCP. Then windows update office 2007. When I checked windows update, there was a office 2007 update waiting & not installed (sp 3 I think). Did the update. Reinstalled ICCP. Signed on just now. Ticked calendars & contacts...& IT MERGED!!!


;) thanks EVERYONE for taking the time 2 help every1 w/ suggestions!!! Thank god we r here for each other for free. Sounds sappy...maybe cuz is almost Xmas! BWHAHAHA


Thanx & merry Xmas!

Dec 22, 2011 10:26 AM in response to froobieloo

I don't know if this helps but.. After months of trying every solution presented on this thread (within my non administrator limits) for reasons unknown to me (rumor is, the CEO just bought an iPad), my company decided to remove the proxy server from the network. Now my icloud works perfectly. With virus protection on, firewalls on & St Benard iPrism (web blocking software, blocks unapproved web sites). No issues.

Dec 23, 2011 11:28 AM in response to froobieloo

I logged in to another account and was able to sign in. So what I did to make it work under my account was find my profile under c:\users I renamed my apple computer folder under appdata\local I then copied the c:\users\whatever name you logged in under that worked\appdata\apple computer to my profile. Icloud started right up asked for my password and away I went. PLEASE DONT DO THIS if you use itunes it will stop your libary from loading. I was lucky enough to do this on a machine that had a fresh install of ITUNES. The machine is also using redirected folders so it should fix just about everyone. Hope this helps.

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I can't sign into iCloud via windows control panel

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