jmommy06
Level 1 (0 points)

Q: Greyed out songs on iphone after iOS 5 update

So I updated my iPhone 4 for the iOS 5 update. Before doing mine I did my husbands iPhone 4. My update seems to have been successful but all my songs are greyed out, however they're fine on his phone. It did prompt me to change our applie ID when we set up his phone so we did that. We're both signed into the same apple ID (just like we were before the update), and I just can't figure out whats going on. HELP!!

Windows Vista

Posted on Oct 12, 2011 9:32 PM

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jmommy06

Q: Greyed out songs on iphone after iOS 5 update

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  • by Michael Battenfield,

    Michael Battenfield Michael Battenfield Oct 12, 2011 9:51 PM in response to jmommy06
    Level 2 (155 points)
    Mac OS X
    Oct 12, 2011 9:51 PM in response to jmommy06

    I can't update my iPhone 4 either - I get this:

     

    "The iPhone "B..... iPhone" could not be restored.  This device isn't eligible for the requested build."

  • by Cr4zyb0y,

    Cr4zyb0y Cr4zyb0y Oct 13, 2011 9:28 AM in response to jmommy06
    Level 1 (0 points)
    Oct 13, 2011 9:28 AM in response to jmommy06

    Restarting the phone fixed this for me.

  • by SeekingHim,

    SeekingHim SeekingHim Oct 14, 2011 4:56 AM in response to jmommy06
    Level 1 (0 points)
    Oct 14, 2011 4:56 AM in response to jmommy06

    This is happening to me too!! All 2,887 songs of mine are greyed out and wont let me play them!!! I tried restarting but it didn't help!

     

    I also lost over half my apps (100+) too!!!! They disappeared from my computer and phone! I had to go and redownload 100+ of them from the purchased area and then recheck them all to sync! There are still 48 of them that are "waiting" to download but there has been no progression for the past 7 hours!

  • by KurtK9,

    KurtK9 KurtK9 Oct 14, 2011 6:29 AM in response to jmommy06
    Level 1 (0 points)
    Oct 14, 2011 6:29 AM in response to jmommy06

    Same for me, the update messed up and I had to re-install all my apps and music, just finished copying last night and I now find I can't play any of the music...

     

    Restarting the phone did nothing, am at work so I can't try re-syncing.

  • by applechicken,

    applechicken applechicken Oct 14, 2011 6:44 AM in response to jmommy06
    Level 1 (0 points)
    Oct 14, 2011 6:44 AM in response to jmommy06

    I have a similar problem, about 25% of my songs are greyed out on my ipad2 after the update.  Some are songs imported into iTunes but others were purchased. Out of 3 songs I purchased on my Mac last night and synced to iPad, only 2 work.  The 3rd is greyed out.  iTunes won't let me download the missing because it says it is already installed. 

     

    Strange.

  • by SeekingHim,

    SeekingHim SeekingHim Oct 14, 2011 6:56 AM in response to jmommy06
    Level 1 (0 points)
    Oct 14, 2011 6:56 AM in response to jmommy06

    Try re-syncing to your computer. This fixed it for me!

  • by SeekingHim,

    SeekingHim SeekingHim Oct 14, 2011 6:57 AM in response to SeekingHim
    Level 1 (0 points)
    Oct 14, 2011 6:57 AM in response to SeekingHim

    (It fixed my music and those last 48 apps that we're stuck in waiting mode)

  • by KurtK9,

    KurtK9 KurtK9 Oct 14, 2011 7:08 AM in response to applechicken
    Level 1 (0 points)
    Oct 14, 2011 7:08 AM in response to applechicken

    Same random assortment are playable for me, no ryhme or reason.  Some purchased, some AAC, some mp3, some individual tracks of an album are playable..

  • by jrsurfer,

    jrsurfer jrsurfer Oct 14, 2011 10:02 AM in response to jmommy06
    Level 1 (0 points)
    Oct 14, 2011 10:02 AM in response to jmommy06

    Same here.  All the songs are fine in iTunes, but when you click the phone, they are all greyed out and it won't let me sync.  Pressing Sync does nothing or I get the error "could not be synced because the sync session failed to start."

  • by dss11q13,

    dss11q13 dss11q13 Oct 14, 2011 11:17 AM in response to KurtK9
    Level 1 (0 points)
    Oct 14, 2011 11:17 AM in response to KurtK9

    same problem for me too. I can sync all of my songs if i uncheck the "convert to 128 kbps AAC" but then I would have no room on my phone.

  • by Watchdis,

    Watchdis Watchdis Oct 14, 2011 3:32 PM in response to jmommy06
    Level 1 (0 points)
    Oct 14, 2011 3:32 PM in response to jmommy06

    I had a similar problem with songs greyed out and not syncing and apps not syncing either. I also tried multiple restarts and redownloading iOS5 etc. The one thing which seems to have sorted it out for me is buying a (free) app from the app store on my iphone and then syncing with itunes. Oddly enough this seems to have woken itunes up to the fact that stuff wasn't synced and started the process of a full sync.

     

    A bit random and i read this on another thread, but it worked for me.

  • by traderearl,

    traderearl traderearl Oct 14, 2011 10:56 PM in response to dss11q13
    Level 1 (0 points)
    Oct 14, 2011 10:56 PM in response to dss11q13

    I'm having the same greyed out problem on my iPhone 4s

  • by KurtK9,

    KurtK9 KurtK9 Oct 15, 2011 5:49 AM in response to jmommy06
    Level 1 (0 points)
    Oct 15, 2011 5:49 AM in response to jmommy06

    Re-syncing did it for with a restart of the phone, seems like it could have been simply an interrupted sync that caused it...

  • by delboymel,

    delboymel delboymel Oct 17, 2011 12:08 PM in response to jmommy06
    Level 1 (0 points)
    Oct 17, 2011 12:08 PM in response to jmommy06

    Strange as i had the same thing in that around 40% of my songs were greyed out on my iPhone yet would play fine on my PC itunes.

     

    I downloaded a free app, then re synced and now all bar my 6 Sham 69 songs can be played on the iPhone - weird, maybe Apple doesn;t like Sham 69 ;-)

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