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iMessage using iCloud email and not Phone number

I have a friend who's messaging me using iMessage but it's coming from her email address instead of her number. I can text her number in a separate message and it will show up as a text on her side, but when she responds back it sends it as an iMessage from her email.


Anyone have any ideas or fixes?


Thanks in advance

iPhone 4

Posted on Oct 12, 2011 9:32 PM

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Posted on Oct 13, 2011 11:29 AM

Also, non-cell devices like iPad and iPod Touch will not allow a phone number in their settings in iMessage, so make sure on each device you use, as much information you can give it is entered. Also, if anyone is using multiple devices, it would be best to make sure the callerID on all of them is set to the same thing (email address) so that no matter what you are using it looks like the message is always coming from you and doesn't start a new iMessage thread on your recipient's iDevice.


Jason

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Oct 13, 2011 11:29 AM in response to hepeo

Also, non-cell devices like iPad and iPod Touch will not allow a phone number in their settings in iMessage, so make sure on each device you use, as much information you can give it is entered. Also, if anyone is using multiple devices, it would be best to make sure the callerID on all of them is set to the same thing (email address) so that no matter what you are using it looks like the message is always coming from you and doesn't start a new iMessage thread on your recipient's iDevice.


Jason

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Oct 14, 2011 11:38 AM in response to brutalbobert

First see in https://appleid.apple.com if her apple ID is linked with her iPhone phone number, if not, modify and save changes, then in her iPhone go to settings -> messages -> and deactivate iMessage and activate it again (the phone number should appear in "Receive At" greyed out). Do the same in settings -> FaceTime. After that reboot your iPhone. Hope that works, it worked for me 🙂

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iMessage using iCloud email and not Phone number

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