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Pages and iCloud will not sync.

When I set Pages in my iPad 2 to use iCloud and then I open Pages none of my documents are there. After opening Pages I go back into the Pages settings and iCloud is turned off. If I turn it back on, as soon as I open Pages it turnes back off again. It will not stay on and Pages will not sync documents with iCloud.


Numbers works fine on my iPad and Pages works fine on my iPhone, just not on my iPad.


I have removed Pages and re-installed but that didn't work.

Mac Mini, Mac OS X (10.6.4)

Posted on Oct 13, 2011 7:38 AM

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70 replies

Dec 4, 2011 12:52 AM in response to NJB2308

Thank you NJB2308, this has just solved my problem without the grief of having to move everything onto the laptop and doing a system restore. Big hugs coming your way!


For info I never had a mobile me account so there wasn't a conflict with multiple accounts, AND there was nothing too valuable on the iPad if it all got lost in the ether!

Dec 8, 2011 8:46 PM in response to Ge0ph

Here's my own wrinkle on this issue. I got a new iMac a few days ago and set it up to migrate files via wifi from the old iMac, a very long (36 hour) process. Since that started I modified several Pages documents on my iPad and found they refused to upload to iCloud. Today I checked the forums and found this thread and then started puttering around, comparing the Pages documents on the iPad with those that appear in Safari on the iMac (after migration was complete). I found that, if I duplicated one of the stubborn documents on the iPad, the duplicate would upload. After deleting the original iPad document and renaming the duplicate, I got an alert that there were versions out of sync, asking me to choose which to retain. After choosing the just-renamed iPad document as the correct one, all appeared to be OK.


I have a few dozen Pages documents on the iPad, but had modified only a few since the iMac migration started, so it was quick to fix these files. I tested a few documents that had not been touched in recent days, and had no trouble updating them.


If anyone really understands the guts of iCloud syncing, perhaps they can explain what's going on.

Dec 11, 2011 10:25 AM in response to Ge0ph

I was having the same problem but resolved it.


I have two Apple IDs (one for iCloud and one from MobileMe). I simply deleted the MobileMe account from the iPad and voilà, iCloud docs showed up in pages for iPad. I was only using the MobileMe account for contacts, but it said in the iPad settings that it was also syncing documents. Since I didn't see a way to turn off the document sync for the MobileMe account, I just deleted it from the iPad. Problem solved.


Apple, you REALLY need to allow those of us who took a chance on MobileMe to combine Apple IDs. I continually run into frustrating issues because of the existence of two Apple ID accounts. I heard in September you were working on it, but haven't heard anything since. What a wonderful Christmas present that woud be...

Dec 12, 2011 3:27 AM in response to spjk

I am lost in the iCloud.

If on my iphone in settins/icloud then turn off documents and data then pages and numbers on the iphone work, it puts the docs on the cloud and retrieves them, but as soon as i turn documents and data back on it does not work.

I would have thought that before Apple sells these apps that it would have been tested better than this.


Regards, Kenneth.

Jan 11, 2012 11:36 AM in response to NJB2308

NJB2308



I had the same problem with Pages, Numbers & Keynote not getting docs from iCloud or syncing test documents up to it after upgrading from a 3GS with iOS 5 to an iPhone 4S. Everything else was workong for me - Photostream, Calenders and email. What solved the problem for me, after reading the suggestions on this thread, was the following:

1 Turn off document support in Settings/iCloud

2 In Settings, turn off iCloud use in Pages, Numbers & Keynote.

3 Open Pages, Numbers & Keynote, then for each one close it from the multitasking line.

4 Enable Documents support in Setting/iCloud, and enable iCloud use in all three apps from Settings.

5 Open each app in turn, and they began downloading from iCloud.


Thanks to all who gave their experiences.


This was what worked - so simple, and I tried everything elses..

Jan 21, 2012 10:32 AM in response to ozwheels

I had a problem with my iPad and got it replace at the AppStore. After restoring the backup from my previous iPad, none of the iWork app was syncing. I applied the following steps from ozwheels, at it saved me a full reset.


ozwheels wrote:


[...]


  • Backup any iOS iWork documents to your computer or send emails
  • Delete all iOS iWork apps on iPad
  • Sync with iTunes and add iOS iWork apps back onto iPad
  • Launch each iOS iWork app on the iPad and at the welcome say "Yes" to use iCloud
  • iCloud documents start to sync/download immediately


Feb 8, 2012 11:47 PM in response to pablofrommexico d.f.

Solution:


1) Upgrade your device to iOS 5 (Mine is iOS 5 and the following steps help solve the problem)


2) Open Pages, Numbers, Keynote Apps and leave them stayed open in the background


3) Go to Settings, delete the iCloud account if it has already been created, and login to re-create an iCloud account.


4) Now close the Apps (assuming that you know how)


5) Re-open the Apps (one by one) and when you will be asked to confirm whether you want to sync the App with iCloud or not.


6) Touch "Yes" and that's it!


7) Logon to the iCloud.com from a computer to double-check to see if it actually works (assuming that you know how)


Good luck!

Feb 11, 2012 11:52 AM in response to Ge0ph

Only iOs devices (iPhone, iPad) really work together with Pages in the iCloud, yet.


On the Mac you also can upload to the iCloud, but not open from in-there, yet.


Syncing pages in the iCloud between an iPad and Mac is rather a pain compared to iDisk (available till end of june) and many users prefer using for example dropbox so far. Probably a near (?) future version of Pages for Mac finally will be able to open pages from the iCloud.


PS: In Lion OS you can make the Library visible (it's normally invisible for good reason), and there-in you can find your mobile iCloud documents from any (mobile) app using an iCloud part (not synchronizing in real-time). Don't make visible and don't touch when you don't know what you are doing - high danger of lost of data. It's saver to for-example email the Pages from mobile devices to use them on the Mac.

Pages and iCloud will not sync.

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