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Keynote will not sync with iCloud

Everything appears to be installed correctly -- calendars and contacts are syncing back and forth between iCloud just fine. Within the iCloud settings, Documents & Data is set to "On".


Under Keynote settings, there is a toggle simply labeled "iCloud". When I turn that on, leave the settings app, and then return, it is turned off. This happens on both the iPad and my iPhone.


I've checked the settings under Keynote, iCloud and Mail, Contacts and Calendar several times, and there is nothing glaringly wrong there.


Has anyone else had this problem and determined a fix?

Keynote for iOS-OTHER, Other OS

Posted on Oct 13, 2011 8:39 AM

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43 replies

Oct 17, 2011 10:39 PM in response to ncz

Agree with meeaspapa and others. Issue with iPad, original version, corrected by turning off Documents & Data. My iPhone 4S works fine with Documents & Data set to On. So the next question: what have I given up by turning off the Docs & Data setting on my iPad? I don't want to have to do a restore again.

Oct 19, 2011 7:36 PM in response to TGN1908

I'm having troubles on all fronts. On the iCloud server on the web, all the documents I uploaded are gone (pages and keynote). When I create a keynote document off-wifi, it disappears the moment I fire it up in presense of my wifi. Same is true for pages documents. Good thing I'm just playing with the files and didn't have anything work-related... The weird thing is that it worked for a little while shortly after the iOS5 release. Now it's a dead letter box. I'm sticking with CloudApp until Apple gets this figured out -- don't have the patience for the complicated home remedies....

Oct 20, 2011 1:49 PM in response to ncz

Until yesterday I had nothing to complain, "only" self-deleting pages documents ( suddenly the document manager of pages and numbers on iOS was empty and on icloud.com all was gone ) .


To top this :


As of today pages , numbers and also keynote ( all v1.5 on ios5 ) do no longer sync to the cloud and I have not touched any setting - it just stopped working. All my edited documents on the ipod show the upload-arrow symbol, but nothing happens. I can open them on the ipod, but they stay in the version locally forever.


All other online apps on the touch work, so no Wifi-issues.


I recommend everybody to stop using icloud for documents. It is a total desaster and with documents being deleted and changes not applied, this icloud storage is not only useless, but also dangerous.

Oct 28, 2011 4:34 PM in response to Sjazbec

Has anyone looked closely at what is written about pages, numbers, and keynote?


Switch documents to iCloud and it will only STORE in the cloud and NOT push to all devices.


However, enabling iCloud for PhotoStream STORES and SYNC with all devices.


Why is there a difference? I can shamelessly call myself a veteran, but I just can't figure out why iCloud stores only, or stores and sync.


Apple really needs to iron that out ASAP.

Dec 17, 2011 5:00 PM in response to ncz

Well, these didn't work for me. After poking around a bit I found something that did work, at least for me. This may apply to others as well. Like many folks, I've had an Apple ID for quite a number of years. Then, when Mobile Me came along, I bought in and have had it for a couple years. Then along comes iOS5 and iCloud. Probably like others as well, I didn't want to take a chance disturbing my Monile Me data and so I signed up for iCloud using my original Apple ID. This seemed to work well except for the same symptom with Numbers/Keynote/Pages, i.e., no documents would synch with iCloud. I tried all the suggested fixes with no luck.


I got to thinking maybe it had something to do with having multiple iCloud accounts, for me it was the one I first used using my original Apple ID, and the one that came along with my Mobile Me account. I had both email accounts on my iPhone and iPad but only one with documents enabled.


Here is what worked for me, delete all but one Apple ID//Mobile Me account:

1) Settings->Mail,Contacts,Calendars

2) Select iCloud/Mobile Me account that is the duplicate.

3) Delete the account. This will remove all the associated data with that account. Can't be helped.

4) Delete Numbers/Keynote/Pages from you iDevice. Not positive this is needed but it is what I did.

5) Hold down the Sleep button to turn off, then turn back on your iDevice. Again maybe not needed but I did it.

6) Settings->iCloud->Documents & Data: slider ON

7) Reinstall Numbers/Keynote/Pages. I did it directly with an App store re-download.

8) Settings->Numbers/Keynote/Pages (each in turn) Use iCloud slider ON

9) As you start each Numbers/Keynote/Pages, you "should" get the welcome screen and a Use iCloud button. Be sure to select it.

10) If you had the same problem as I, your documents will synch with iCloud across your iDevices.


Hope this helps some of you!

Dec 28, 2011 8:18 AM in response to MrAnubus

i had the exact same problem after migrating my mobileme account to icloud. i called mac support and spent an hour and a half on the phone with them as they passed me along to more and more senior support experts. no one could figure this issue out. what was even more infuriating, keynote, pages and numbers were syncing seamlessly with my iphone, just not my ipad.


early in the process i had created a test keynote doc just to see if it would sync new items. it did, but only after i turned of the documents and data switch under icloud in settings. this got me to thinking that perhaps my ipad was syncing with my migrated mobileme account. so i logged into the icloud from my computer using my mobileme log in. there was the new test doc.


so, now i have to choose an iclound account and migrate all of the data from one to the other. it's a PITA, but at least the sync is working and my data has not been lost.


per MrAnubus' comment, i may ultimately wind-up deleting one of the duplicated accounts, but i'm not sure yet if that's really needed. i still have not addressed the issue of why it's syncing on the iphone and not the ipad.

Keynote will not sync with iCloud

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