iTunes 10.5 Freezing on Windows 7 - Cannot sync or update phone

mine is doing the same thing 😟 i attach my phone and it just crashes. i have no idea what to do. i can't update my phone to iOS5.

i can't find any answers, sorry. just wanted to let you know you weren't the only one!

Hi, I don't have a solution, but I have the same problem with Windows XP.
Trying to synch but it gets stuck in fase 1: copying.

I already removed Itunes c.a. and reinstalled it, but it didn't help.
What to do next?

Hi, I don't have a solution, but I have the same problem with Windows XP.
Trying to synch but it gets stuck in fase 1: copying.I already removed Itunes c.a. and reinstalled it, but it didn't help.
What to do next?

Same problem here with Windows 7. My sync gets stuck in the backing up the iPhone4. Additionally, I can't connect to the iTunes store. What to do???

Im having the same problem on my Windows 7, 64Bit machine. The "Backing Up' bar freezes after only a few minutes when trying to do an update on my iPhone. I had to update to itunes 10.5, and since then I cant even play my music, after selecting one tune, it plays the whole track and then the whole program freezes!

Getting frustrated aswell!

Same problem here on Windows Vista x64

iTunes 10.5 slows down my entire system, 100% cpu usage, freezes while trying to sync, won't load iTunes store, can't download iOS 5.

Same problem.

Updated itunes to version 10.5.

Connect the iPhone4 and the backup freeze.

I can't open the itunes store page (remain blank) but i can upgrade the apps!

I have unistalled itunes and the relative components with the Apple procedure (there are 6 programs to unistal in a specific order) then i have reinstalled iTunes but nothing changed.

The strange thing is that there is a problem with itunes.exe that occupies about 50% of the cpu and Applemobiledevice.exe that occupies about 25% of the cpu.

So the pc became very, very hot!

It's very frustrating that no one from Apple can answer.

I think i'll try to format the PC but I'am very ****** off!

No solution here, either. However, I think this is a problem that is more common than you think. I've downloaded iTunes 10.5 on my son's laptop (Vista Home) and my old desktop (Windows XP) and both work flawlessly. Download iTunes 10.5 to my laptop (Windows 7 Home Premium) and NOTHING. I get the exact problem you have. Heck, I don't even need to have the iPhone installed in order for the program to crash.

Apple phone support sort of gave up when they couldn't come up with a fix. I think there will be an update coming that will fix this problem...give it a few days.

RIP, Mr. Jobs.

Hi guys,

There is a solution on another thread, I don't know if you've seen this from someone called xeta.

https://discussions.apple.com/thread/3304371

Basically:

Start --> Programs --> Accessories (Right Click on Command Prompt) --> Run as Administrator

then type in:

netsh winsock reset

The restart the computer.

I don't think this has worked for everyone but it has for many, including me.

I cann't see Timba's reply anymore, but his solution worked!

I'm having the same issue with both my iPhone 4 & iPad. Both freeze up in the backup phase of the iOS install. I have let them run for 12+ hours and it never changes. It also freezes up iTunes and my entire PC. I have Win7 Home Premium and 64bit iTunes on a new laptop (core i7/8G RAM). I tried Timda's recommendation and no change. This is very frustrating - I have uninstalled & reinstalled multiple times with reboots and nothing helps. Seems like a buggy iTunes/iOS5 release - I think I'm just going to have to wait for them to fix the updates.

Dear Timba!

Bravo your sollution works... Thank you!

🙂

This is unsat! I've spent most of the day installing, uninstalling, and reinstalling apple's buggy iTunes 10.5. Same problem - applemobiledeviceservice.exe ramps up to 50% of CPU and itunes freezes. POS. The best solution is to not update to 10.5. They better release a fix soon or I'm going to get an android.