11 Replies Latest reply: Dec 26, 2011 3:15 PM by bekaboocurlyq
logicdw Level 1 Level 1

I recently tried to upgrade to iOS 5 on my iPhone 4 but whenever I do, I receive the message: "iTunes was interrupted while restoring the contents of the iPhone “Thundercracker”. Would you like to restore this iPhone again now?" I've tried several times, with no interruptions, and can not get the iPhone 4 to restore from backup. The last backup was made immediately before the update and the iPhone was pretty full before upgrading.

 

Anyone else having this problem? Any ideas on how to get my information back?

  • amyfromny Level 1 Level 1

    I am having this problem. Did you find a solution?

  • jesseslam Level 1 Level 1

    I am having this problem as well. I've got enough work to do as it is without having to sort this crap out as well. Anyone know how to fix this?

  • burtonfrompensacola Level 1 Level 1

    Ditto.  Please help.  Exact same problem. 

  • jesseslam Level 1 Level 1

    I managed to fix it and get it to restore. The issue was my anti virus AVG it thought the backup file was infected and prompted my a couple of times to remove the file so I tried the restore with AVG disabled and it worked.

     

    Hope this helps.

  • LadyCroff Level 1 Level 1

    I"m having the same issue.  I turned off all securty and firewalls, still my iphone won't restore.  It begins the process and then just when it looks to be near done I get an error message.  Currently my iphone 4 if stuck on a screen showing the usb plug and the itune logo. 

     

    My phone was working just fine before I updated it.  I'm one unhappy iphone owner.  My mother and daughter are having the same issue and some error message >:-/

  • jesseslam Level 1 Level 1

    What error number are you getting? This page shows what the numbers mean http://support.apple.com/kb/ts1275.

     

    Is your anti virus asking to remove your backup file? That's what the issue was with mine, my anti virus thought the back up file was a threat and I think that's why it kept stopping the restore.

     

    What anti virus software are you using as it's possible an element of it still maybe running? I'm sure it's not but it may be worth checking.

  • LadyCroff Level 1 Level 1

    I got a (6) which is something about protocaol... I have no idea what this all means. 

     

    Error 6: All of the steps in this article apply to this issue. Following Troubleshooting security software frequently resolves this error. There may be third-party software installed that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your Registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).

  • ClFernandez Level 1 Level 1

    When I tried to update to ios5 it gave me an error as well and stayed on the iTunes screen saying the device is in recovery mode along with an error number. Now,I had gone to apple store previously with this issue when tryin to restore my iPhone only. They said that sometimes the software might be crashing because of an app. The solution is to restore it as a New Phone. Then Put everything back manually. So when I was on the process of installing the new iOS 5 the error seemed to be similar and apple gives you all the troubleshooting codes and fixes. I had to put a command before proceeding. I did that and it seemed to work for one of the iPhones, I was updating 2 iPhones at the time. Then for the other one when it stayed on the iTunes screen I just disconnected and connected the USB cable again and instead of doin update I did restore first and then update and that solved the problem. After restoring it will automatically update and put the information you had before the update back to your iPhone .

     

    http://support.apple.com/kb/ts1275

     

    http://support.apple.com/kb/HT1808

     

    Hope this helps

  • LadyCroff Level 1 Level 1

    I'm not sure what I did but I decided to plug my phone into my old computer running in Windows XP that I knew mu husband had just updated itunes on.  When I did this it let me restore my phone to "new".  Then I plugged it into my computer with all my info was backed-up on itunes and thankfully everything was restored...all contacts, apps, calendar..etc... 

     

    I don't think this should have been this hard.  Not sure what the issue is, but I'm thrilled I just kept messing with it until I got something to work.

  • bekaboocurlyq Level 1 Level 1

    I'm trying to not throw my iPhone 4 in the toilet...I am currently trying this:

     

    http://support.apple.com/kb/HT1808

     

    So far so good......

  • bekaboocurlyq Level 1 Level 1

    Had to do a "NEW" set up...severely PO'd.....lost all contacts and photos, videos and documents. My sons Best Friend has cancer and we have lost our pics and videos....disgusted...Im going to keep trying to get them back..theres gotta be a solution