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iCloud Contacts Will Not Sync

I haven't seen or found an answer to this yet today in searching the existing discussion so wanted to post my own topic on it. I have an iPhone 3GS and an iPad2 Wi-Fi only. Both have been updated to iOS5 without issue. However, iCloud does not want to import all of my contacts so that I can use iMessaging across the devices.


I researched a bit and it seems that both devices believe a bulk of my entered contacts exist on my work Exchange server and not previously locally on my iPhone, or in iCloud now. Since they are not on the devices, iCloud doesn't want to recognize them. I'm not sure how to fix this. I changed and reviewed all the iCloud and iMessaging settings on both devices, and even added my work email address to my Apple ID account, but no dice.


So, question is, how can I get iCloud to understand my Exchange contacts? I have not installed the Windows PC iCloud control panel as I wasn't planning on syncing iCloud to my PC. Is this needed to sync the other way, from my work PC with Exchange on it to iCloud?

Posted on Oct 13, 2011 10:45 AM

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198 replies

Apr 14, 2012 10:34 AM in response to missingsc

Do not know if this is the solution for all of you... iCloud would not sync my contacts from the iPad to iPhone. I asked about in the store and the answer was simple. Turn off in both devices the switch in settings for iCloud fot sync Contacts. You chose of course for save contacts on this device. Then turn the switch on and choose 'combine', join, or whatever it says in your language. After that contacts will sync. You only will have to remove doubles on one device, it will sync on the other in seconds.

Jun 26, 2012 4:09 AM in response to MarkyMarkSoCal

I've read this thread twice. I've upgraded to Mac OS X Lion (and it *****). And I still can't seem to get this to work. It's embarrassing because I actually am not a computer novice, but for whatever reason, I can't delete any contacts from my mac address book or my icloud account by selecting all and clicking delete. It just doesn't happen. If anyone can help me figure this out so I can move on to the next step (I've already saved my vcard file) I'd be most grateful.

Jun 27, 2012 9:54 AM in response to dvb

dvb--I just did this and all of my notes appear to have remained intact.


onetruearies--I am also running Lion, and I just clicked on the top name in my address book on my computer, hit command-a, then hit the delete button next to the plus/equals button on my keyboard. All of my entries were deleted. When I logged on to my iCloud account, the entries were gone from there as well, so I didn't have to do anything there.

Aug 29, 2012 4:42 AM in response to jadag88

Yes, thanks MarkyMarkSoCal(see page 2 of this thread)


But there is a simpler way! No need to log in and log out of accounts.


1. Connect devices to Mac. In iTunes check "Sync Contacts" and synchronise.

2. Uncheck "Sync Contacts". Synchronise again, and choose delete/erase from device.

3. Open Contacts and Export All as vCard, then delete all contacts.

4. Drag vCard-file back into Contacts and drop it on "All iCloud".


Now everything is back and should also appear on all devices that sync with iCloud.


Update: The vCard export didn't export my groups.

Nov 2, 2012 6:02 AM in response to 2twenty2

2twenty2's fix worked perfectly for me:



2twenty2 wrote:


I too ran into this problem and stumbled on the following which seems have it working for me.


First I made sure I had set the default account to be iCloud.


Then I went to Preferences > Accounts and made the iCloud account enabled and disabled the On My Mac one.


Then I clicked on the red bookmark icon on the top left page of the Address Book. I selected the "All on My Mac" list and moved them from there (select and dragged) to the "All iCloud" list. I did the same for any custom groups as well. Then I deleted them from the "All on My Mac" list.


Now new additions and edits to existing contacts area all showing up on my phone immediately and going into the iCloud account by default.

Nov 17, 2012 2:50 AM in response to kevincsd

An old post, I know - but I just started having this problem. I enter most of my new contacts into address book on my desktop machine and they suddenly stopped syncing to the ipad and the iphone.


I did all the complicated stuff with deletions and vcards, but the simple solution appears to be related to account names, as someone has pointed out.


I re-logged into icloud using my original .mac address instead .me (whick I normally use) - and lo and behold, all the contacts appeared where they should.

iCloud Contacts Will Not Sync

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