Previous 1 2 3 4 Next 53 Replies Latest reply: Nov 9, 2012 2:58 PM by erin101
luis205 Level 1 Level 1

Yesterday iCloud delete all my iWork files and i need to recovery

what I can do?

iPad 2, iOS 4.3.3, iOS 5
Solved by luis205 on Nov 10, 2011 11:38 AM Solved

Now I recovered all the data :D I love apple with the new update appears a new folder "recovered data" with all the documents I lost, now i'll trust in iCloud let's see what happend :)

  • allode Level 1 Level 1

    the same thing happened to me. i synced my iPad to my computer before updating so i was able to restore my iPad and restart from the backup. try restoring your iPad from an earlier backup. when you restart your iOS device and open Pages, don't enable iCloud.

  • Kaktuar Level 1 Level 1

    I experimented the same problem, when I create a new document in Pages on my iPad, I would see it beeing sent to iCloud fine. If I then go immediately on the iCloud web site, I could see my document there. But, if I open the app on my iPad a few minutes later, I would see my doc at opening and then immediately vanishing before I had the chance to open it. It would then be lost forever, including on the web site!

    I tried to delete Pages form my iPad and reinstall it, enable-disable iCloud sync, restore my iPad from backup, etc...

    I tried every possible things I could think of but nothing worked.

    The only way I managed to have it work again was restoring my iPad and reinstall it from scratch, without using any previous backup and set it as a new iPad.

    Needless to say, this is not really a solution, it takes ages to do and you'll lost most of your stuff stored inside the apps, for instance your games progression.

  • alan68 Level 1 Level 1

    Number of people have reported a similar included.  Restarting my iphone causes all of the iwork document on incloud to be deleted.  Makes incloud totally useless as of now as far as I'm concerned....equally as useless now to me is pages and numbers which I got specifically to save to incloud.

  • luis205 Level 1 Level 1

    I make a video

    Because iCloud delete again my files :(

    I never will use iCloud for iWork

  • J. Dave H. Level 1 Level 1

    @kaktuar Have you had the problem again since resetting your iPad as a new device?  Does it seem like this solved the problem?

  • Kaktuar Level 1 Level 1

    Yes, it solved my problem, I uploaded all of my files in the cloud and it is now syncing fine between my iPad, my iPhone and the cloud. Though, I had to restore from scratch both my iPad and iPhone, I spent my whole Sunday doing so!

  • newmanaf Level 1 Level 1

    I am bumbing this thread. I think apple needs to take a look at this thread and do something about it.

  • iain158 Level 1 Level 1

    I have been having the exact same issues. Icloud has now deleted all my documents twice. I am extremly frustrated.

  • luis205 Level 1 Level 1

    Me too is the second time this happened :(

  • mroush Level 1 Level 1

    Same issue.  Not sure what to do... Lost a lot of work and there seems to be no way of getting it back.  Docs gone off of icould too.  Any response from Apple?

  • Apl87 Level 1 Level 1

    With iCloud account OK, last version of Pages / Keynote / Numbers on devices (iMac and iPad), IOS5 etc...i lost all my old documents (create on iPad 2) on the device (disappeared on iPad) but can see them on iCloud...and can't download them.

    When i "clic" on the document's icon on iCloud, i see "update" on this but nothing to download and recover it !


    So i lost my documents !

    Note that it's only for old documents : if i create now new documents, all is ok (upload / download...)...



    Sjazbec answer me :

    have a look in OSX folder :


    /user/YOUROSXNAME/Library/Mobile Documents/com~apple~numbers/Documents


    this is the icloud folder in OSX Lion. You need to use Finder "go to folder" command, because these folders are hidden




    Thanks for his help but in fact, this folder contain documents you have create on iMac for example and export on device with iTunes.

    The solution for the moment : STOP exporting documents on iCloud !

    I have really lost lot of working hours ! It's a disaster !


    Sorry, it s not a response but i expect Apple read this posts...





  • Collelo Level 1 Level 1

    I have had the exact same issue.  Everything worked great, then suddenly when I started pages today everything disappeared.  I checked my phone and online, nothing.  I then tried numbers with the same result.  This is really horrifying.  The MobileMe launch wasn't great but this is a disaster if it is deleting people's work.  I had stuff that i did natively on my ipad that i didn't back up to my computer, gone. I found the folder that had some stored data on my computer but it's a bunch of .plist and .db files.  I'm not sure how I'm going to get my data back.  I hope apple addresses this very soon.

  • gaurav171 Level 1 Level 1

    This is a disaster,I lost all my pages documents after enthusiastically signing up for iCloud. What the heck? I already spent hours upgrading to ios5 and am upset to have to deal with this new issue.

  • Apl87 Level 1 Level 1

    " I found the folder that had some stored data on my computer but it's a bunch of .plist and .db files."


    For that, Collelo, i think i have à solution because i try it with my Keynote files : in this folder on computer, you try folders with -tef extension (where contain plist and db files)... for exemple name_of_file.key-tef or name_of_files.nbr-tef


    It's simple : Remove -tef. The computer ask you of you really want Remove this extension...ok ! and your files are recover.. (make à copy before perhaps to be sure)...


    I try that with certains key-files and it was ok...


    But for me, i don t find any nbr-tef files to recover my's ont the same thing !


    Good luck !

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