"Time Machine could not complete the backup" after 10.7.2 update

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Level 1

9 points

"Time Machine could not complete the backup" after 10.7.2 update

I have Time Machine configured to automatically backup on a Time Capsule. After the update it is giving this error message along with "The backup disk image could not be accessed (error -1). Also a finder window opens up with the backup disk highlighted and the folders in it. At one point earlier today it did do a backup of 3gb, but just now it failed again. In Time Machine preferences the correct disk (Time Capsule) is selected. So....???

iMac

Posted on Oct 13, 2011 12:09 PM

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Answer 1

Oct 13, 2011 1:03 PM in response to Douglas S

Same problem, here Doug. And getting the exact same message. I'm going to use Express Lane to see if I can get a callback for help!

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Answer 2

Douglas S Author

Level 1

9 points

Oct 13, 2011 1:16 PM in response to Joseph Bacon

Strange thing, Joe, I let the iMac sit for awhile and when I came back it had completed a backup. ??? Just updated the MacBook so will see what happens when time Machine kicks in on that....

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Answer 3

Oct 13, 2011 4:33 PM in response to Douglas S

Solution from Express Lane callback

Go to App folder
Open Utilities
Click on AirPort Utility
Highlight your Time Capsule
Go to Manual Setup
Click on Disks
Highlight your Time Capsule
Click on Disconnect All Users
Close AirPort Utility
Go to Systems Preferences
Click on Time Machine
Click on Select Disk
Find your Time Capsule and highlight it
Then click on USE BACKUP DISK.
Go to the Menu Bar and click on the Time Machine Icon
Click on Backup Now
It should work

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Answer 4

Oct 13, 2011 4:34 PM in response to Douglas S

Solution from Express Lane callback

Go to App folder
Open Utilities
Click on AirPort Utility
Highlight your Time Capsule
Go to Manual Setup
Click on Disks
Highlight your Time Capsule
Click on Disconnect All Users
Close AirPort Utility
Go to Systems Preferences
Click on Time Machine
Click on Select Disk
Find your Time Capsule and highlight it
Then click on USE BACKUP DISK.
Go to the Menu Bar and click on the Time Machine Icon
Click on Backup Now
It should work

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Answer 5

Oct 14, 2011 2:52 AM in response to Joseph Bacon

Thanks for the update, I was having the same issues yesterday. Everything seems back to normal now.

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Answer 6

Oct 14, 2011 3:19 AM in response to Douglas S

I've got this too, with a USB connected 2TB external drive. Tried repairing disk, won't complete. Definitely happened after 10.7.2 update. The missing or corrupted volume contains my backups going back to March.

Ideas welcome.

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Answer 7

Douglas S Author

Level 1

9 points

Oct 14, 2011 8:39 AM in response to Joseph Bacon

Upon further discovery, once I got to the highlight your Time Capsule step in Airport Utility I noticed that the name of the disk had been changed to "Data" rather than the name I had given it upon setup way back when. This is a changeable field. So I changed the name back to the setup name then clicked on Disconnect all users then followed the rest of the steps.

Backup then occured fine. This time it did not open a new finder window. I am guessing the mis-named disk was the issue and Time Machine was looking for something that wasnt there. Will keep checking on subsequent backups.

BTW - the MacBook did not have this issue - weird.

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Answer 8

Oct 15, 2011 1:38 AM in response to Joseph Bacon

Hi Joseph !

Thanks for your help as I am having same issue.

The process seems to work out fine for a certain number of backup operations,

and then timemachine crashes again.

The only difference with the process you describe is that I am requested

to enter or confirm timecapsule disk password when choosing disk in timemachine settings.

Jean.

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Answer 9

Oct 15, 2011 6:46 AM in response to Douglas S

Douglas, I didn't notice the name change until you pointed it out. So I went back and followed your extra step just to play it safe. I guess this is a bug that Apple will have to work on with the 10.7.3 beta. Thaanks for having a sharper pair of eyes than me!

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Answer 10

Douglas S Author

Level 1

9 points

Oct 15, 2011 12:46 PM in response to montcley.jean

Jean,

I am still experiencing intermittent problems with not backing up as well. the first automatic backup after a power on or reboot fails, then at some point later a backup squeeks through. Not at all sure what is going on. this is on the iMac only, the MacBook is working (for now)

I dont think its a time Machine crash, there appears to be some problem finding where to go to find the most recent backup and to work with that.....

Any more findings would be appreciated.

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Answer 11

Oct 15, 2011 1:49 PM in response to Douglas S

Hi Douglas !

On my side everything looks like having been working fine for a few hours ...

I changed setting in airport utility time capsule diks sharing to allow access

using time capsule password and not a specific one.

Just an Idea to make the easiest way possible for Time Machine to access

to the disk.

I didn't try to reboot yet ... Ill and let you know.

Besides that I tried to get info from Express Lane ... And was a bit upset to find out

that having no Apple Care active I was invited to suscribe a $50 monthly assistance contract

to get help with an issue directly related to Mac Os Lion last release ...

But I may sound a bit "Naive" ...

Jean.

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Answer 12

Oct 15, 2011 2:09 PM in response to Grapple55

Note:

I'm still having the problem resurface every time I restart my Mac Mini. Time Machine is still coming on not finding the disc, it opens a finder folder just like before. So each time I restart my Mac Mini, I have to redo all the steps above.

I'm assuming that there is a bug in 10.7.2 that is causing this. I guess we'll have to wait for the 10.7.3 or 10.7.2.1 update to fix the time machine bug...

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Answer 13

Oct 15, 2011 2:13 PM in response to Douglas S

Hi again !

I did reboot and started a backup which failed ...

I disconnected all users from the disk on airport panel,

selected the disk in Time Machine settings and all is working fine again ...

... Till next reboot !

Jean.

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Answer 14

Oct 15, 2011 2:19 PM in response to Joseph Bacon

I agree with you that this release is having a few strange bugs.

When I mooved from MobileMe to Icloud my two Applle ID passwords had been changed (by ?),

so I had to use the Reset process to get my access back and complete the migration ...

.../...

Jean.

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Answer 15

Oct 16, 2011 12:16 AM in response to Joseph Bacon

I finally decided to erase my Time Capsule disk and restart a new backup from scratch with Time Machine.

Working fine every hour all night long.

But as soon as I reboot my Imac,

Problem resurface again !!!!!!

Please Apple Help !

This never happened before 10.7.2 Release !!!!!

Jean.

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