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spinning wheel, spinning wheel

1242 Views 5 Replies Latest reply: Oct 17, 2011 2:30 PM by oldscribe RSS
alexanderfromwest kilbride Level 1 Level 1 (0 points)
Currently Being Moderated
Oct 13, 2011 12:33 PM

macbook will not start after interupted itunes update

can see onlt apple icon and spinning wheel

MacBook, Mac OS X (10.7.1)
  • oldscribe Level 1 Level 1 (50 points)
    Currently Being Moderated
    Oct 13, 2011 4:30 PM (in response to alexanderfromwest kilbride)

    Hi,

    Have you tried a safe boot?

    To start up into Safe Mode do the following,

    1.Be sure the computer is shut down.

    2.Press the power button.

    3.Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone but not before.

    4.Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

    5.During startup in Mac OS X v10.4 or later, you will see "Safe Boot" on the login window, which appears even if you normally log in automatically.

    During startup in Mac OS X v10.2 through v10.3.9, you will see "Safe Boot" on the Mac OS X startup screen.

    To leave Safe Mode in any version of Mac OS X, restart the computer normally, without holding any keys during startup.

  • oldscribe Level 1 Level 1 (50 points)
    Currently Being Moderated
    Oct 14, 2011 6:30 AM (in response to alexanderfromwest kilbride)

    Hi,

     

    Sorry that did not help, but I think your desicion re Genius Bar is the best / quickest solution. Please keep us posted as to there findings. Am sure all well.

     

    One question are you running or have you trialed Kaspersky Anti Virus on this Mac?

  • oldscribe Level 1 Level 1 (50 points)
    Currently Being Moderated
    Oct 17, 2011 2:30 PM (in response to alexanderfromwest kilbride)

    Hi,

     

    Thanks for posting back, would never have thought about locked drive. Am pleased all as it should be and that Apple fixed the problem.

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