5 Replies Latest reply: Oct 17, 2011 2:30 PM by oldscribe
alexanderfromwest kilbride Level 1 Level 1 (0 points)

macbook will not start after interupted itunes update

can see onlt apple icon and spinning wheel


MacBook, Mac OS X (10.7.1)
  • oldscribe Level 1 Level 1 (50 points)

    Hi,

    Have you tried a safe boot?

    To start up into Safe Mode do the following,

    1.Be sure the computer is shut down.

    2.Press the power button.

    3.Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone but not before.

    4.Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

    5.During startup in Mac OS X v10.4 or later, you will see "Safe Boot" on the login window, which appears even if you normally log in automatically.

    During startup in Mac OS X v10.2 through v10.3.9, you will see "Safe Boot" on the Mac OS X startup screen.

    To leave Safe Mode in any version of Mac OS X, restart the computer normally, without holding any keys during startup.

  • alexanderfromwest kilbride Level 1 Level 1 (0 points)

    Hi Thanks for your help

    Have tried safe boot procedure with no result ie does not go into safe mode

    I have reserved a session with a Genius at the local Apple store who hopefully will be able to reslce the problem

  • oldscribe Level 1 Level 1 (50 points)

    Hi,

     

    Sorry that did not help, but I think your desicion re Genius Bar is the best / quickest solution. Please keep us posted as to there findings. Am sure all well.

     

    One question are you running or have you trialed Kaspersky Anti Virus on this Mac?

  • alexanderfromwest kilbride Level 1 Level 1 (0 points)

    Hi

     

    Genius unable to start in safe mode

    Tried starting fro partitioned backup by pressing cmd and R

    First made some repairs using disk utility and the restarted but discovered drive was locked

    Restarted using portable copy of Lion and fixed locked drive

    Now working correctly

  • oldscribe Level 1 Level 1 (50 points)

    Hi,

     

    Thanks for posting back, would never have thought about locked drive. Am pleased all as it should be and that Apple fixed the problem.