8 Replies Latest reply: Jul 29, 2012 1:22 PM by c_whyte1
mrweatherwax Level 1 Level 1

ITunes updated fine, downloaded iOS 5 software ready for update.

Already backed up iPad, all 27gb of files and apps.

Tried running update, but get as far as backup ticker and it appears to lock up.

Let it run for 2 hours tonight, but ticker didn't move more than 1cm.

The iPad displays Sync.

I'm stuck now. I have no error message, so I don't know where to turn to.

I've trawled the web & forums, but I can't find anyone with an identical problem.

All help greatly appreciated.

  • Daves1811 Level 1 Level 1

    I've got the same problem!!  I'm using iTunes 10.5 which loaded great, and I connected my iPhone 4, and it told me to update to iOS 5, which I did.  It downloaded the iOS and told me not to cancel it and it can take up to an hour so don't worry... well its been 3 hours now as of this post where I am at is as follows:


    1.  At the top it says "Downloading one item" iPhone Software Update (processing file)

    2.  My iPhone 4 shows it as "sync in progress"

    3.  There is a popup that says Backing up iPhone, and the progress bar is just barely green, about 1 cm also

    4.  I have a dual core computer and both of the cores are maxed out at 100%, however the HDD light doesn't flash


    I don't want to cancel it, but I have a feeling that it's frozen and there isn't going to be a fix!  I'm going to let it run for the rest of the night...but after reading some other peoples problems i'm not holding my breath for resolution tomorrow morning!

  • kevinfromwalsall Level 1 Level 1

    I have  the same problem. I updated iTunes to 10.5 and downloaded the iOS. Everything seemed ok until it tried to sync. Got to the second step and itunes stopped syncing. Itunes froze and needed  to exit using Ctl Alt Del.

    Ipad is working but cannot sync music and photoes.

    Anybody help please

  • ianfromprescot Level 1 Level 1

    I had similar problem, but also with iTunes only half loading.  My iPad would not sync and stuck at the backup stage. I followed a suggestion to enter a command prompt as follows,

    Go to "program's" >accessories,> and right click "command prompt and click "run as administrator"

    In the black command prompt window that appears type " netsh winsock reset" (without the quotes)

    That worked for me fixing the iTunes problem and the sync problem on the iPad.

  • kevinfromwalsall Level 1 Level 1

    Thanks for your help this has resolved my problem. Ipad now completes the backup and sync routine.

  • Daves1811 Level 1 Level 1

    what an awesome fix!!  worked perfectly and all my devices are working smoothly, thank you very much for that info!!!

  • Dkso Level 1 Level 1

    I can see loads of people are having the same issue as me and people have the answer but I can't see what the answer is.


    Can someone please direct me to the answer for the lock up, on backup issue.




  • Daves1811 Level 1 Level 1

    Hey Dkso.  I was having the same issue as mrweathermax, I followed "ianfromprescot"' post instructions and i fixed my iPad 1.0 problem as well as my iPhone 4.0 problem.  If you can't find his post here are the instructions to fixing it...granted i think this only works for PC's and not MAC's


    Go to "program's" >accessories,> and right click "command prompt and click "run as administrator"

    In the black command prompt window that appears type " netsh winsock reset" (without the quotes).


    After I did this i reset my PC and connected the iPad and it updates as normal, tried the iPhone and got the same awesome results!  Good luck!

  • c_whyte1 Level 1 Level 1

    Brilliant, it worked a treat.