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iOS 5 update for iPad 2 but locks up performing a backup

ITunes updated fine, downloaded iOS 5 software ready for update.

Already backed up iPad, all 27gb of files and apps.

Tried running update, but get as far as backup ticker and it appears to lock up.

Let it run for 2 hours tonight, but ticker didn't move more than 1cm.

The iPad displays Sync.

I'm stuck now. I have no error message, so I don't know where to turn to.

I've trawled the web & forums, but I can't find anyone with an identical problem.

All help greatly appreciated.

Posted on Oct 13, 2011 2:45 PM

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8 replies

Oct 17, 2011 12:11 PM in response to mrweatherwax

I've got the same problem!! I'm using iTunes 10.5 which loaded great, and I connected my iPhone 4, and it told me to update to iOS 5, which I did. It downloaded the iOS and told me not to cancel it and it can take up to an hour so don't worry... well its been 3 hours now as of this post where I am at is as follows:


1. At the top it says "Downloading one item" iPhone Software Update (processing file)

2. My iPhone 4 shows it as "sync in progress"

3. There is a popup that says Backing up iPhone, and the progress bar is just barely green, about 1 cm also

4. I have a dual core computer and both of the cores are maxed out at 100%, however the HDD light doesn't flash


I don't want to cancel it, but I have a feeling that it's frozen and there isn't going to be a fix! I'm going to let it run for the rest of the night...but after reading some other peoples problems i'm not holding my breath for resolution tomorrow morning!

Oct 27, 2011 1:49 AM in response to mrweatherwax

I had similar problem, but also with iTunes only half loading. My iPad would not sync and stuck at the backup stage. I followed a suggestion to enter a command prompt as follows,

Go to "program's" >accessories,> and right click "command prompt and click "run as administrator"

In the black command prompt window that appears type " netsh winsock reset" (without the quotes)

That worked for me fixing the iTunes problem and the sync problem on the iPad.

Nov 26, 2011 10:50 AM in response to Dkso

Hey Dkso. I was having the same issue as mrweathermax, I followed "ianfromprescot"' post instructions and i fixed my iPad 1.0 problem as well as my iPhone 4.0 problem. If you can't find his post here are the instructions to fixing it...granted i think this only works for PC's and not MAC's


Go to "program's" >accessories,> and right click "command prompt and click "run as administrator"

In the black command prompt window that appears type " netsh winsock reset" (without the quotes).


After I did this i reset my PC and connected the iPad and it updates as normal, tried the iPhone and got the same awesome results! Good luck!

iOS 5 update for iPad 2 but locks up performing a backup

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