Skip navigation

iPod 4G camera stuck on "shutter"

936 Views 2 Replies Latest reply: Oct 26, 2011 6:15 AM by 60wpm RSS
Dantheman1119 Calculating status...
Currently Being Moderated
Oct 13, 2011 3:18 PM

When I go into the camera app (or from the lock screen, because I upgraded to iOS 5) all it does is show the shutter. I can click the camera button at the bottom, but nothing happens. There is no "switch camera" option, but there is the switch to switch from pictures to video (which doesn't help). When using other camera applications, such as Photoshop Express, the camera (outer) works fine until I click the "switch camera" button, when it freezes.

What may not have helped (and is probably the source of the problem) is that i accidentally dropped my iPod in water, but i put it in rice and blow-dried it. Any suggestions?

iPod touch, iOS 4.3.3
  • lllaass Level 10 Level 10 (135,890 points)
    Currently Being Moderated
    Oct 13, 2011 3:31 PM (in response to Dantheman1119)

    Try the standard fixes:

    - Reset:

    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Restore from backup

    - Restore to factory defaults.

    If you still have the problem it is likely due to the water.

  • 60wpm Level 1 Level 1 (125 points)
    Currently Being Moderated
    Oct 26, 2011 6:15 AM (in response to Dantheman1119)

    Same problem... just after installing IOS 5.0


    The camera(s) shutter will be closed for a while, unable to be used.


    Also, camera(s) will no longer switch between modes (shoting regular pic vs. shoting self)


    As others have mentioned, I also did the common things to try to fix this:


    - I closed the Camera app and restart it

    - I rebooted the iPad Touch 4G

    - I did a hard reset


    None of this helped.


    This happens on ALL the camera apps I have (four or five).


    Which makes me think it's a Bug


    I think we have to try to bring this to Apple's attention.



    Note: I'm posting this on all relevant threads as I become aware of them.


    Update: A Partial Fix, I did the 'dramatic,' decision of doing a full Reset/Restore (System>General>Reset) and after that the front shutter now works again, so I can take pics of things in the normal way, but one of my camera apps made it clear it gets an ERROR when trying to switch to the self-photo/Facetime mode, so I'm avoiding doing that to the Apple Camera app.


    Since it started for me with a software change, and it got partially fixed with a system Reset I more firmly believe it must be a bug. It looks like a bug. It acts like a bug. It's a bug.


    Apple is a good company and if they get the word I'm sure they will do what's necessary to fix this problem. So keep talking it up on Discussions and send Feedback is all we can do... and many of us don't have a Genius Store nearby (plus, it can't be good for business to be returning products because of software issues).


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.