mollyfromnewark
Level 1 (0 points)

Q: wifi not connected, reset wifi ,entered password key but ipod says not correct but we entered the correct key several times.  Help

wifi not connected, reset wifi on ipod touch, entered password key for wifi but says code not correct for the network,  entered several times ( we know its correct) but we can't connect, help

iPod touch

Posted on Oct 13, 2011 5:29 PM

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mollyfromnewark

Q: wifi not connected, reset wifi ,entered password key but ipod says not correct but we entered the correct key several times.  ... more

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  • by TomClement,

    TomClement TomClement Sep 26, 2015 9:36 AM in response to mollyfromnewark
    Level 1 (0 points)
    Sep 26, 2015 9:36 AM in response to mollyfromnewark

    Hi Molly from Newark,

    I had the same problem with my new iPhone.  No amount of reentering the correct password would solve the problem.  I was able to resolve it by changing the Channel on my NetGear WNDR3400 (http://192.168.1.1/start.htm for me) router.  It was trial and error and nothing in the forums was helpful. I found that if I changed: Wireless Settings->Channel from "Auto" to a number, the problem goes away.

     

    I figure that the Auto setting implied some negotiation with the phone, and guessed that Apple and Netgear don't entirely see eye to eye on the protocol.

     

    Hope this helps.

    Tom

  • by lllaass,

    lllaass lllaass Sep 26, 2015 9:42 AM in response to mollyfromnewark
    Level 10 (190,886 points)
    Apple Watch
    Sep 26, 2015 9:42 AM in response to mollyfromnewark

    Does the iOS device connect to other networks? If yes that tends to indicate a problem with your network.

    Does the iOS device see the network?

    Any error messages?

    Do other devices now connect?

    Did the iOS device connect before?

    Try the following to rule out a software problem:                

    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Power off and then back on your router

    .- Reset network settings: Settings>General>Reset>Reset Network Settings

    - iOS: Troubleshooting Wi-Fi networks and connections

    If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

    - Wi-Fi: Unable to connect to an 802.11n Wi-Fi network      

    - iOS: Recommended settings for Wi-Fi routers and access points

    - Restore from backup. See:

    iOS: How to back up

    - Restore to factory settings/new iOS device.

    If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

    Apple Retail Store - Genius Bar

  • by TomClement,

    TomClement TomClement Oct 15, 2015 5:33 PM in response to TomClement
    Level 1 (0 points)
    Oct 15, 2015 5:33 PM in response to TomClement

    The workaround described did solve the problem for my router, but when I needed to use another one at a public ice skating rink, it failed in the same way. I ended up working with Apple support and they had me completely restore my new iPhone 6s. Apparently, the software originally installed with it had some problem which (even after updating the software) prevented it from working properly.

     

    After restoring the OS, I switched my router back to (Auto) and tried reconnecting from my phone.  It worked.

     

    Tom