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iCloud .me email not pushing to iOS 5 devices

First off, if this is a repeat post please direct me to the existing conversation. As I could not find one I wanted to know if anyone is having an issue with iCloud email being pushed to iOS 5 devices? It seems like the push feature only works when the email app is running in the background and even then it runs very slow. Does anyone know if this is a glitch within iOS5, a server issue, settings issue, etc?


I have already tried deleting the account and re-adding it and various other "fixes" but to no avail. I remember the horrendous rollout of MobileMe and I have a feeling that this is simply more of the same.

iMac 24, Mac OS X (10.7.2), iPhone 4 32GB (Verizon) iPad 2 64GB Black (Verizon)

Posted on Oct 13, 2011 6:15 PM

Reply
307 replies

Jan 19, 2012 4:20 PM in response to SRASC

One question out there to anyone else who has called Apple Support: has anyone gotten a firm answer one way or the other? I'd really like to hear from folks who have an open case or had the case resolved in some fashion (even if it was ineffectively).


Same problem as everyone above. I've tried creating a new iCloud account as rerunvp mentioned and spent over 3 hours on the phone with Apple Support... I'm getting different answers each time I call, so I'm hoping maybe someone will come across a good answer (even if it is something server side that can't be fixed, I'd rather know that and stop searching to try to solve it myself).

Jan 19, 2012 4:38 PM in response to incoherent1

Hi, what I did was:- Close ALL Apps via double click->Home Button. Reboot

Log Out/In on the Main iCloud webpage..

Leave my iPhone settings - PUSH every 15minutes..Check ALL your settings..

Sent myself an email from a third party (GMail account) it arrived immediately..after that I DO NOT close MAIL

via the Home Button...so far it has works flawlessly for the last 3 weeks..

A reboot on the iPhone & an email from a third party like GMail cleared the issue once again on my wifeys iPhone4..

Jan 19, 2012 4:59 PM in response to elmac

This makes no sense. "Push" has no time interval, but is an "as received" feature, which is what we want from "Push." It is "Fetch" that has an interval. You have essentially turned off PUSH and switched to FETCH which is what most of us end up doing.


I have just turned off Push for my iCloud e-mail and set "Fetch" to 15 minutes. It's not the same, but it's the best we're going to get.

Jan 20, 2012 11:20 AM in response to LawsonStone

hi


my problem is not with icloud mail as i do not have an account, it is with the mail app full stop.


been stuck since the early hours and now not getting any notifications or emails coming thru.


Can see the emails in their relevant apps.


Sent an email to my other account from my iphone but no joy... stucking on "refreshing/fetching/downloading" screen all day no matter how many reboots in do or whatever settings i change.


deleted my gmail account and tried to add it back... stuck again!

Jan 20, 2012 11:42 AM in response to LawsonStone

As things stand, "get bys" are the best at this time...I did NOT say that what I did was a FIX..just a "GetBy"

I'm sure Apple have it on their TODO list. Until then as all AppleFanz, we must be patient...Prior to iCloud all my Mac's, iPhones & iPads worked flawlessly, thereafter it's a whole lot of hit-N-miss or whatever you want to call it""

-> Apple:- Get it together p l e a s e...😐

Jan 20, 2012 5:33 PM in response to Joseph T Bergen

I haven't read through all 19 pages of this thread so forgive me if somone else has already posted this, but I've found something of interest...


I'm starting to think that is a problem with the Mail app and/or iOS 5, not Apple's servers. I have email being pushed to my iPhone from both iCloud and my work Exchange server. They both stop working at the same time, neither will push and I have to open the Mail app for anything new to show up. What's interesting is that if I pull up the background apps and remove Mail from the list, push starts working immediately and works great from both iCloud and Exchange for several days, then it stops. The only way to get it going again is to once again pull up the background apps and remove Mail. I've tested this several times, sending myself email from different accounts and each time this was the temporary fix. Just thought I'd throw this out there.


G

Jan 21, 2012 8:33 PM in response to Joseph T Bergen

Just adding my name to this thread so Apple can see my disgust! I have also added to other similar threads.


I have a iPad 2, with all the same issue with mail that you all have had, but with Yahoo mail accounts. It worked fine on ios4, but after the upgrade I have had no push notifications at all, I only get my mail by opening the app and checking. I have tried all the fixes, and I am lucky if I get push notification for a few minutes. My iPhone 3G has no issues with the same mail accounts.


It is ridiculous to me (and others it appears), that this is a rampant problem that Apple refuses to address. I purchased this $700 piece of equipment to do daily business on, but right now it is just a $700 POS!!!


Keep posting, and just maybe someone will hear us!

Jan 22, 2012 8:07 AM in response to Alexroet

Right...


Seemed to have figured out my prob... And it's with iCloud.


If I don't have it enabled then all works fine. When iCloud is enabled, it initially works fine but when I try to turn a feature off, it crashes and keeps stuck in the circle and when settings are checked, the mail, calendar and contacts tab is greyed out.


I have had to restore my phone; fortunately I had only updated a week or so ago so didnt lose much data


So... iCloud staying turned off.

Jan 23, 2012 8:04 AM in response to Joseph T Bergen

Ok-is everyone convinced this is an iCloud issue? I am still having the same problems, but it's with yahoo email not getting pushed. I bought the 4S when it became available in October, and at that time created an iCloud account. Since then, I have had the push notification not working issues. Like just about everyone else here, I've tried everything I can think of. I set up my daughters Yahoo mail account on my phone (she does not have an iCloud account), but as soon as push stops working for my Yahoo account, it doesn't push for hers either (on my 4S), however, it pushes just fine on her 3gS, and also my husbands 4. I have since set up iCloud accounts on both of their iPhones (3G & 4), and their Yahoo mail continues to push just fine. I've even deleted iCloud from my phone last night, and sometime around 1am, my mail (Yahoo) stopped pushing once again. But it pushes just fine if I set it up on either my daughters 3G or husbands 4. This has been going on for over 3 months now, and is completely unacceptable!!!

Jan 23, 2012 10:53 AM in response to Joseph T Bergen

Over the weekend I spent some time working through my iPad 2 to try and resolve this issue, not sure if I have a permanent fix, but I have now had push notification to my iPad 2 from Yahoo for 2 full days.


First I noticed that on my 3 Yahoo accounts ( not really Yahoo, but AT&T setup through Yahoo), had smtp server settings for Other servers set to Off. I never had touched these before, but I thought what the heck!


So, in my iCloud settings, I went to the smtp servers for other servers, and made sure all of my account servers were set and On


I also went to each of my yahoo accounts and made sure all of the accounts smtp servers were listed and set to On.


So for 3 account, plus the iCloud account, there are 3 listed smtp servers set to On for Other Smtp servers.


I rebooted the iPad 2, and each time after using Mail, I double click the Home key and make sure that I exit the Mail app completely.


As stated, I now have push notifications from all of my accounts for 2 full days, even in sleep or lock screen mode.


I am keeping fingers crossed now.


Apple, I hope this can guide you to a solution!


Good Luck all, and let me know if this helps anyone.

Jan 28, 2012 4:29 AM in response to Pinaboy

Hi guys...


I already posted this on another thread but the the solution explanation from Apple is really interesting:


I am having the same issue the last 3-4 days... Push stopped working totally on my iPhone 4 (iOS 5.0.1) and not working properly on my iPad2 (iOS 5.0.1).


After completing the workarounds described in the FAQ/troubleshooting of iCloud (turning on and off mail, push settings, rebooting the devices several times, deleting and reentering the details of my iCloud account, even restoring both devices from an older backup that push was working back then) the only thing I managed to do was to make push mail in my iPad similar to my iPhone... i.e. not working completely!


So today I decided to call the fast lane support here in Germany and they said the following amazing (and hard to believe) thing: iCloud Push Mail notifications service is cancelled for the time being so they suggest to start using fetch!!!


I have the notion that they were trying to get rid of me but still does anyone has heard anything similar?

Feb 18, 2012 12:35 PM in response to Joseph T Bergen

I agree this suck! I love my iPhone 4s but what the heck is going on with push system? If I own Apple I would not release something that isn't working right! Anyway I am curious if any one of you have tried using a mail notification app called Boxcar? It works pretty good for me with about 30 seconds delivery time when sending from a 3rd party email account.


Nonetheless I am still waiting for it to improve! Same with custom vibration...a Genius at Apple store couldn't figure out why it doesn't work with emails and texts. We finally found out from www.apple.com/accessibility that custom vibration works ONLY with FaceTime (!). I am genuinely disappointed with this no-sense logic as I rely on vibration exclusively.


I hope a Jobs-less Apple does not mean end of Apple!

iCloud .me email not pushing to iOS 5 devices

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