2 Replies Latest reply: Oct 13, 2011 7:13 PM by christianfromlaval
christianfromlaval Level 1 (0 points)

I had issues with iTunes not 'seeing' my iPhone.  I did the MSConfig reboot.  Tried to uninstall and reinstall iTunes, reinstalled the drivers, and then, finally, iTunes saw my iPhone.  I downloaded iOS5 to install it on the iPhone, seemed to be working OK.  Since the instal process mentionend that it would take about an hour, I went to bed.  The next morning, the phone was still on 'plug into iTunes' mode and iTune was blind to it again...

Since then, I'm trying all that I can find but nothnig does it.  I'm stuck with my iPhone that I cannot use, can't sync and can't recover...


iPhone 4, Windows XP Pro, SP3
  • merry13 Level 1 (40 points)

    You may check the steps in these articles.


    for Windows http://support.apple.com/kb/ts1538

    for Mac http://support.apple.com/kb/ts1591

  • christianfromlaval Level 1 (0 points)

    Thanks.  Tried all that.  When I reinstall the driver, I get a message that the hardware cannot be installed.

    I have 2 'Apple Mobile Device USB Driver's that show up in my Universal Serial BUS Controllers.  One that seems to be fine, and one with a yellow exclamation point.  Something's wrong; I just don't know what. I tried deleting one of them.  I then get the 'Apple Mobile Device (Recovery Mode)' error in the Universal Serial BUS Controllers.  I tried to reinstall the driver automatically -> doesn't work.  Tried to point to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers -> I get a message that the system can't find the sftware.  I don't want to download from God-knows-where so I'm still stuck.

    Any suggestions?