error code 1394

Question

error code 1394

getting the error code 1394 using itunes when updating iphone 3gs from 4.3.5 to ios5 and have have done all of the sulotions to fix this problem and no success it will not update my phone to the newest IOS even though it is telling me its available and i need to update and install, i even have tried restoring the phone to factory settings and it is trying to use the newest IOS to reset to factory settings and it still gives me the error 1394, i also restarted the iphone into recovery mode and tried doing it from there and had the same error as above, also i disconnected my usb and connected back in, i restarted both computer and phone also i reinstalled ITunes and tried with no luck same error as above.

iPhone 3GS, iOS 5

Posted on Oct 13, 2011 10:01 PM

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Answer 1

Oct 14, 2011 12:32 PM in response to kristinfromduncan

Microsoft Windows 7 Ultimate Edition Service Pack 1 (Build 7601)

Acer Aspire 7520

iTunes 10.5.0.142

QuickTime not available

FairPlay 1.13.35

Apple Application Support 2.1.5

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL 2.1.1.1

Apple Mobile Device 4.0.0.96

Apple Mobile Device Driver 1.57.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.3.494

Gracenote MusicID 1.9.3.106

Gracenote Submit 1.9.3.136

Gracenote DSP 1.9.3.44

iTunes Serial Number 0021AF5402C28A60

Current user is an administrator.

The current local date and time is 2011-10-14 12:22:23.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

NVIDIA, NVIDIA GeForce 7000M / nForce 610M

**** External Plug-ins Information ****

No external plug-ins installed.

**** Device Connectivity Tests ****

iPodService 10.5.0.142 is currently running.

iTunesHelper 10.5.0.142 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Standard OpenHCD USB Host Controller. Device is working properly.

Standard Enhanced PCI to USB Host Controller. Device is working properly.

FireWire (IEEE 1394) Host Controllers:

Ricoh 1394 OHCI Compliant Host Controller. Device is working properly.

Connected Device Information:

Krissy’s iPhone, iPhone 3GS running firmware version 4.3.5
blanked out serial number

**** Device Sync Tests ****

Sync tests completed successfully.

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