christian110011

Q: You can't sign in at this time

hi all; I cannot set up icloud on my mac; I get a "You can't sign in at this time" message when trying to login in the mac's sys preferences; any idea about this? surprisingly, everthing works fine on my iphone, ipad and over the web using the same apple id!

thx for any ideas ..

regards

christian

Posted on Oct 14, 2011 2:29 AM

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Q: You can't sign in at this time

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  • by dariusman,

    dariusman dariusman Oct 14, 2011 4:36 PM in response to christian110011
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    Oct 14, 2011 4:36 PM in response to christian110011

    I had the same problem until 5 minutes ago. It turned to be that Little Snitch was blocking the connection. If you use this software or something similar, try turning it off from its Preferences panel. Hope it helps

  • by christian110011,

    christian110011 christian110011 Oct 15, 2011 1:24 AM in response to dariusman
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    Oct 15, 2011 1:24 AM in response to dariusman

    thx; however, I do not have Little Snitch installed ..

    how did you find out that this is the problem?

  • by dariusman,

    dariusman dariusman Oct 15, 2011 1:34 AM in response to christian110011
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    Oct 15, 2011 1:34 AM in response to christian110011

    I don't really know, I have been getting this message since Wednesday and yesterday I came up with the idea that it should not be a problem with Apple, since the error message popped up almost instantaneously always... Have you got any firewall, or any other similar app which could be interfering your connections?

     

    P.D.: I have just received a similar error message when trying to install SugarSync. Guess who was the responsible...

  • by EricAnderson,

    EricAnderson EricAnderson Oct 17, 2011 2:15 PM in response to christian110011
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    Oct 17, 2011 2:15 PM in response to christian110011

    I don't have little snitch, however I still see this problem. My Console does show: "Failed to store key, couldn't add kc item, error -25308"

  • by dariusman,

    dariusman dariusman Oct 19, 2011 2:22 AM in response to EricAnderson
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    Oct 19, 2011 2:22 AM in response to EricAnderson

    EricAnderson, there seems to be a problem with you Keychain. Try this:

     

    http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh1777.html

  • by christian110011,

    christian110011 christian110011 Oct 19, 2011 3:18 AM in response to dariusman
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    Oct 19, 2011 3:18 AM in response to dariusman

    I have contacted apple support for this problem and was suggested to make a so called PRam reset:

     

    http://docs.info.apple.com/article.html?path=Mac/10.7/en/mh26871.html

     

    .. which did not help

     

    apple support's 2nd idea was to try using another user account to try the icloud login - which then worked; so I created a new user account and moved all data over .. I'm done now more or less but of course this is not really a solution to the problem ..

     

    I also checked the keychain - but do not have any problems here (with either user accounts)

  • by Phil in the Forest,

    Phil in the Forest Phil in the Forest Oct 19, 2011 9:44 AM in response to christian110011
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    Oct 19, 2011 9:44 AM in response to christian110011

    I think I may have found a solution for this.

     

    1. Quit all running programs including System Preferenes.

    2. Go to /Users/(Your Username)/Library/Application Support from the Finder>Go>Go to folder menu.

    3. Rename the folder 'iCloud' to 'iCloud OLD' (this is effectively removing it from the system but retaining it on disc in case you need it back)

    4. Run System Prefereneces

    5. Try signing into iCloud again.

     

    It worked for me!

     

    (Lion created a replacement iCloud folder in /Users/(Your Username)/Library/Application Support)

     

    Let me know if this works for you!

  • by Phil in the Forest,

    Phil in the Forest Phil in the Forest Oct 19, 2011 10:20 AM in response to christian110011
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    Oct 19, 2011 10:20 AM in response to christian110011

    I think I've found a solution:

     

    1. Quit all programs including System Preferences.

     

    2 Go to /Users/indie/Library/Application Support using the Finder's Go>Go To folder menu item.

     

    3. Rename the folder 'iCloud' to 'iCloud old'

     

    This may have fixed the problem.

     

    (Renaming rather than deleting the old folder just means you can get it back again if you want it.)

     

    Let me know how this works for you!

  • by Phil in the Forest,

    Phil in the Forest Phil in the Forest Oct 19, 2011 3:28 PM in response to Phil in the Forest
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    Oct 19, 2011 3:28 PM in response to Phil in the Forest

    Sorry guys.  My first reply allegedly failed so I retyped it from memory.  Now I see BOTH appeared!  And I can't see how to delete the duplicate!

  • by MySupportID,

    MySupportID MySupportID Oct 20, 2011 11:13 AM in response to christian110011
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    Oct 20, 2011 11:13 AM in response to christian110011

    Didn't work for me. But I have the same Problem.

    Cannot login to iCloud from my mac. iPod is working. And I have in my konsole continousliy following error message:

    Oct 20 20:10:44 veits-mac-mini com.apple.launchd.peruser.501[124] (com.apple.ubd[991]): Exited with code: 254

    Oct 20 20:10:48 veits-mac-mini ubd[992]: SecKeyCreatePair returned 100013

     

    and securityid process is running with 90%.

     

    Do not have little snitch or any other firewall running.

  • by MySupportID,

    MySupportID MySupportID Oct 22, 2011 3:53 AM in response to christian110011
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    Oct 22, 2011 3:53 AM in response to christian110011

    After long research I found that my problem was related to not trustet Apple certificates in the keychain.

    Look for com.apple.ubiquity... and trust the not trusted ones. After this I was able to sign into iCloud and the securityid process went to normal.

    I don't know if there's a reason the certificates are not trusted? Really strange.

  • by Phil in the Forest,

    Phil in the Forest Phil in the Forest Oct 22, 2011 4:20 AM in response to MySupportID
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    Oct 22, 2011 4:20 AM in response to MySupportID

    Well done!  I'm glad that worked for you.

     

    I've never really fully understood how the certificates work.

     

    Do you know if it's safe just to delete a certificate (rather than just approve a 'non-trusted' one which sounds a little dangerous to me....) and whether doing so re-creates (and hopefully is then trusted) that certificate?

  • by MySupportID,

    MySupportID MySupportID Oct 22, 2011 4:37 AM in response to Phil in the Forest
    Level 1 (0 points)
    Oct 22, 2011 4:37 AM in response to Phil in the Forest

    Deleting didn't do it. Nothing was recreated. But it seems I can set it to untrusted after signing in to iCloud. Do you have them in your keychain?

  • by Phil in the Forest,

    Phil in the Forest Phil in the Forest Oct 22, 2011 4:42 AM in response to MySupportID
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    Oct 22, 2011 4:42 AM in response to MySupportID

    Interesting!

     

    I DO have three ubiquity certificates .. ALL of which expired a few days ago.

     

    But I have no problems since removing /Users/{user}/Library/Application Support/iCloud !

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