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iCloud deleted my keynote files

22840 Views 101 Replies Latest reply: Mar 31, 2014 1:26 PM by iamalexis RSS Branched to a new discussion.
  • Felix Leiter Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 22, 2011 10:57 AM (in response to hermeneut)

    Let me join you.... notwithstanding the workaround suggested by Applecare and that I shared earlier today, all files disappeared again a moment ago. iCloud simply doesn't work, full stop.

  • Sjazbec Level 4 Level 4 (1,665 points)
    Currently Being Moderated
    Oct 22, 2011 11:08 AM (in response to Felix Leiter)
    iCloud simply doesn't work, full stop.

     

    Well, it kinda works for everything , but except Documents, yes.

  • Felix Leiter Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 22, 2011 12:03 PM (in response to Sjazbec)

    If I'm not mistaken, that Documents in the cloud was presented as a major component of iCloud (the rest was already part of MobileMe). If a major component of iCloud doesn't work, i Cloud doesn't work too. Or at least, it's dangerous to use it as files could be deleted without warning and without reason.

  • Dill Hill Calculating status...
    Currently Being Moderated
    Oct 23, 2011 2:09 AM (in response to Felix Leiter)

    Me too! Files just disappear for me anyway without restarting my iPad. I won't go on because it's just as everyone else describes. But I have got something to say about apple, SORT IT OUT! I'm really bored of apples attitude and poor service to back their products up, if they want us to use all their devices then make it work and stop messing us about with a half arsed cloud service. I went to the apple store in Cambridge when I first saw the problem happening and the so called genius that I spoke to was useless, he had no idea that there was a problem with iCloud (they don't even read these forums), no sympathy for the loss of work, no interest to talk to me really (too busy watching young girls playing FarmVille on the iPad table), no advice on how solve it apart from 'turn it off and on again'..... Basically he was NO help at all!

     

    Thank you everyone for doing the tests to get iCloud to work and posting the results here, you've saved me a lot of time trying to get this piece of crap to work.

     

    I would love to make use of the new capabilities of numbers on the iPad but until apple sort this out there's not much point and to hear "dunno mate, as far as I know iCloud is working" from a genius just takes the biscuit!

     

    Bored, bored, bored, bored, bored, I might get a PC, just because!

  • Sjazbec Level 4 Level 4 (1,665 points)
    Currently Being Moderated
    Oct 23, 2011 5:28 AM (in response to Dill Hill)
    Bored, bored, bored, bored, bored, I might get a PC, just because!

    well.. icloud on Vistas has other bizarre problems. . not sure you want them.

  • jjbudz Calculating status...
    Currently Being Moderated
    Oct 24, 2011 10:51 AM (in response to hermeneut)

    What a nightmare! I also had all my docs deleted from my iPad. And getting them back is no easy matter unless you have an iTunes backup and are willing to wipe your device. Apple's silence on this issue and inability to restore everyone's deleted documents has surely caused material damage to many. Of course, I don't expect any compensation. But if I can't get my documents back, some acknowledgement from Apple of their screw up would at least be a start.

  • Dill Hill Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 25, 2011 2:45 AM (in response to Sjazbec)

    I was only joking about getting a PC!

     

    However, another update. I tried tsome of the advice on these forums to try and solve the disappearing file problems. I got all of my devices in one place at the office, then I logged out from iCloud AND Mobile me on all of them and restarted them all. I then logged back into iCloud only starting with my main device (macbook), then the imac and then the phone and iPad. Everything seemed to be working fine and I gave it a day to see what would happen. I tried all the devices throught the day and night and everything seemed to be holding up. I was going to come into work today and tell you all that it worked for me and then........... you guessed it, all the pages documents have gone! The numbers and keynote files are still there but I think it's only a matter of time before they disappear too! I have no trust or interest to pursue this any further until I hear something from Apple on this matter, it's a waste of time, icloud documents don't work!

  • Felix Leiter Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 25, 2011 9:29 AM (in response to hermeneut)

    Why is it taking so long for Apple to address this issue? Are we such a small group of affected users? I seem to read about this sync error everywhere.

  • mattif Calculating status...
    Currently Being Moderated
    Oct 25, 2011 9:58 AM (in response to Felix Leiter)

    I suffered disappearing files, but somehow keynote and pages files on my iPhone have been staying on my iPhone for the past two days.  I didn't reset anything or take any other steps (except for complaining in this forum).  I do notice that when I fire up Keynote and Pages on the iPhone I stare at a blank screen for a few seconds before I see my documents.  I just have a few documents, so is it possible that many documents hang up the app for longer times?  After my meditiative pause, I see what is supposed to be there and I can do the things they advertise for iCloud enabled apps.  I'm keeping my fingers crossed to see if this continues to work, and hope the rest of you suffering iCloud issue get quick resolution.

  • Talban Calculating status...
    Currently Being Moderated
    Oct 28, 2011 12:11 PM (in response to hermeneut)

    Yep, my files just vanished of my iPad along with a note that says I wasn't using iCloud.  So I went to the preference pane, went to the Pages, and Numbers app prefernce icons, turned iCloud on, went back to the apps, and ... nothing.  When I go back to the preferences, iCloud has been turned off again.

     

    No idea what's happening here, but turning iCloud on and off in the iCloud preference pane does not fix the problem. 

     

    This is a friking disaster, Apple, get this fixed.

  • Talban Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 28, 2011 12:29 PM (in response to Talban)

    OK, I actually got this fixed. Turns out, since I have two apple ids (one for moblie me and one for a seperate email address) iCloud was getting confused as to which one was sincing documents.  I deleted my email only account and everything started working.  Then I re-entered my email only apple id and now it's present and iCloud document sincing is working.

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