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iCloud deleted my keynote files

22892 Views 101 Replies Latest reply: Mar 31, 2014 1:26 PM by iamalexis RSS Branched to a new discussion.
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hermeneut Level 1 Level 1 (20 points)
Currently Being Moderated
Oct 14, 2011 3:11 AM

So iCloud synced my Keynote documents to my iPad perfectly yesterday.  I opened Keynote this morning to find that they had all disappeared.  WHAT GIVES????

 

While I *hope* that these files were backed up when I updated to iOS 5, their disappearance really dents my confidence in the viability of iCloud.  Apple tech, please advise!

  • drsailer Level 4 Level 4 (1,430 points)
    Currently Being Moderated
    Oct 14, 2011 7:47 AM (in response to hermeneut)

    Did you restart you iPad between the sync and when they disappeared? Another thread has this possibly linked as the problem. My iCloud was working fine this morning, but then everything disappeared after a device restart also.

  • NickFro Level 2 Level 2 (295 points)
    Currently Being Moderated
    Oct 14, 2011 9:52 AM (in response to hermeneut)

    Just noticed the same issue with a couple of (critical) Numbers documents. Luckily I have an older version backed up, but...

  • NickFro Level 2 Level 2 (295 points)
    Currently Being Moderated
    Oct 14, 2011 10:50 AM (in response to NickFro)

    I can reliably reproduce the error as follows. Create a document in Numbers on an iOS device, or upload to iCloud.com manually. Wait for sync. Restart iOS device. Launch Numbers. The document will be deleted. If you have iCloud.com open, the file will still appear but clicking on it generates a "File not present on server" error. Pretty serious bug, but I can't tell if it's in iCloud or the iWork apps. Or both. Tried to file a bug report, but Apple's bug reporter is offline...go figure.

  • Sjazbec Level 4 Level 4 (1,665 points)
    Currently Being Moderated
    Oct 15, 2011 2:30 AM (in response to hermeneut)

    this would be a PR desaster if true.

  • davidfromshipston Calculating status...
    Currently Being Moderated
    Oct 15, 2011 3:01 AM (in response to hermeneut)

    Glad it is not just me, anyone found a way to stop this?  I have tried turning off document sync on all devices, uninstall iWork on my iOS, turn back on, reinstall iWork, same problem, files are deleted!

  • Felix Leiter Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 15, 2011 5:00 AM (in response to hermeneut)

    The same thing happened to me with Pages. I have reproduced this over and over gain, with the same result. All documents get erased upon restarting the device. Documents in the cloud is unusable.

  • Frankuh Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 15, 2011 8:23 AM (in response to hermeneut)

    F*king ****...what happens with my docs? Same problem here! I was trying to sync, when I reopen Pages: gone-ria

  • alan68 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 15, 2011 9:02 AM (in response to hermeneut)

    Same thing happened to me. Restarted my iphone and my iwork documents and spreadsheets disappeared. This is a deal breaker at this point in time, makes Icloud worthless.

  • alan68 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 15, 2011 9:37 AM (in response to hermeneut)

    Just reconfirmed this behaviour again. Restarting iphone clears iwork docs from icloud.

  • Felix Leiter Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 16, 2011 12:02 AM (in response to alan68)

    We should send Apple as many bugs report as possible.

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