jack4434
Level 1 (0 points)

Q: wifi sync not working windows 7 64bit

So I have an ipod 4th generation, windows 7 64 bit, with the latest itunes 5, latest ios5, everything up to date, and wifi sync is simply not working. I have tried *everything*. Reboots, turning options on and off in itunes, you name it.

 

My laptop is connected per wifi to the same router as the ipod. The laptop has itunes and bonjour installed, itunes is running. Firewall is off.

 

Any ideas?

 

I can see that my ipod is visible via bonjour from the laptop using a third-party software called "bonjour browser", so there must be an issue or bug with itunes or ios...

iPod touch, iOS 5, 4th gen

Posted on Oct 14, 2011 3:39 AM

by Andrew Paolino,Solvedanswer
Andrew Paolino Andrew Paolino
Level 1 (25 points)
A:

All -

 

The solution:

 

There's definitely some misleading information in this thread, but I will try to help because I seem to be having similar issues and just stumbled upon a fix.

 

First, if windows firewall is off (and assuming you have no other software that's blocking Apple MAC addresses or IPs like Peerblock), then there's no need to play with the firewall.

 

Second, the only two services that we should be concerned about are Bonjour and Apple Mobile Device. No other service is really relevant to this discussion.

 

Finally, router/NAT settings shouldn't be afftecting Wifi sync.

 

Now, what seemed to fix the issue for me was to disable IPv6 on my NIC. This wasn't an issue since I'm on a desktop on an internal network and all internal addressing is done in v4. Bonjour, it seems, pukes when trying to resolve a v6 address when IPv6 is enabled in your TCP/IP stack.

 

Trying turning IPv6 off, restarting, and giving it a whirl.

 

On my end, once done, Airport express popped back up and devices were able to sync. Hopefully it's not just a fluke, but give it a shot and see if that helps!!

 

My original situation:

 

iPhone 4, iPad 2 were discovered by iTunes 10.5 x64. Airport Express was NOT discovered. Airport Base Station Agent WAS able to connect to the Airport hence some confusion on my end. I concluded from this that the issue was likely with Bonjour.

 

Event viewier had this to say about the Bonjour Service: Client application bug: DNSServiceResolve(e0:f8:47:df:31:08@fe80::e2f8:47ff:fedf:3108._apple-mobdev._tc p.local.) active for over two minutes. This places considerable burden on the network.

 

That seems to indicate that Bonjour is attempting to resolve an IPv6 DNS server and not getting a response, thus perhaps causing it to behave strangely or to crash??

 

After disabling v6 on the NIC and rebooting, things seem to have cleared up. At least for now....

 

Good luck,

 

Andrew

http://curatedamerica.wordpress.com

Posted on Jan 7, 2012 3:36 PM

Close
jack4434

Q: wifi sync not working windows 7 64bit

  • All replies
  • Helpful answers

Page 1 of 3 last Next

  • by Magnelephant,

    Magnelephant Magnelephant Oct 14, 2011 7:06 AM in response to jack4434
    Level 1 (0 points)
    Oct 14, 2011 7:06 AM in response to jack4434

    Having the same problem with the same setup. On the iPod Touch it says that "synch will resume when 'Laptop' is available", and the ~Sync Now~ button is greyed out. Also, in iTunes, the iPod isn't listed.

     

    With the Discovery (Bonjour Browser) App on the iPod, I can see iPod, but not the laptop running iTunes.

     

    Have also rebooted iPod, computer, and router, and made sure, after checking to enable Wi-Fi Sync in iTunes, to click "Sync Now" on the iPod under iTunes Wi-Fi Sync while tethered with the USB cable (in which case the iPod and the Laptop happily recognize that each other exist).

     

    Any help would be appreciated.

  • by jack4434,

    jack4434 jack4434 Oct 14, 2011 7:18 AM in response to Magnelephant
    Level 1 (0 points)
    Oct 14, 2011 7:18 AM in response to Magnelephant

    wonder if it is a bug. way too many people complaining about this not working. How frustrating.

  • by Magnelephant,

    Magnelephant Magnelephant Oct 14, 2011 7:59 PM in response to jack4434
    Level 1 (0 points)
    Oct 14, 2011 7:59 PM in response to jack4434

    Something I noticed in my event viewer. Now, everytime I start iTunes, I get a series of errors from Bonjour Service that look like this:

     

    ERROR: handle_resolve_request bad interfaceIndex 24

     

    I get 24, in fact. With the index number running from 1 to 24.

     

    I wonder if you are receiving in any similar errors in your event viewer?

     

    I also wonder if there's a way to re-install Bonjour without re-installing iTunes.

  • by Magnelephant,

    Magnelephant Magnelephant Oct 14, 2011 10:31 PM in response to Magnelephant
    Level 1 (0 points)
    Oct 14, 2011 10:31 PM in response to Magnelephant

    I've got my iPod showing up in iTunes now, unconnected, over wi-fi.

     

    Two things have changed.

     

    1) I uninstalled and reinstalled iTunes as per this doc: http://support.apple.com/kb/ht1925

     

    2) I am in a coffee shop, on a different router.

     

    My advice would be to try number 2, first. See if taking your computer and device onto a different network makes any difference.

     

    If that doesn't work, try uninstalling iTunes and reinstalling.

     

    For me, it went smoothly. All of my podcasts, libraries, and settings were maintained, and without having to reset anything in iTunes in terms of wi-fi or cloud, the iPod popped up under devices.

     

    The bonjour errors still show up in the event viewer. I don't know what that's about.

     

    Let me know if either solution works for you. And I'll post back, once I'm home, and let you know if the problem was solved by moving to a different network or reinstalling things.

  • by tomoyat1,

    tomoyat1 tomoyat1 Oct 15, 2011 7:56 AM in response to jack4434
    Level 1 (0 points)
    Oct 15, 2011 7:56 AM in response to jack4434

    http://support.apple.com/kb/dl999

    I just tried installing bonjour separately after reading somewhere that the Wi-Fi Sync uses boujour as well.
    I don't know why but things are working out well after doing so.
    Just thought that I could help out a little.

  • by sharanam,

    sharanam sharanam Oct 15, 2011 8:41 AM in response to tomoyat1
    Level 1 (0 points)
    Oct 15, 2011 8:41 AM in response to tomoyat1

    I've got an iPad 2 with iOS 5. The sync now option in my iPad is always in that disabled mode....but it does sync once a day automatically...i wanna sync it immediately after, for instance, adding a song to my iTunes library...not able to...need help...plz

  • by beserkernj,

    beserkernj beserkernj Oct 15, 2011 11:45 AM in response to jack4434
    Level 1 (0 points)
    Oct 15, 2011 11:45 AM in response to jack4434

    Same problem here. tried 2 different routers dlink dir-655 and sonicwall TZ 210. Tried all the bonjour additions. It sometimes works but then fails soon after. Im a network admin so i know what im doing, there seems to be some bug here. very annoying.

  • by Magnelephant,

    Magnelephant Magnelephant Oct 16, 2011 6:12 AM in response to beserkernj
    Level 1 (0 points)
    Oct 16, 2011 6:12 AM in response to beserkernj

    @tomoyat1 I tried the bonjour download, but it didn't help with my situation.

     

    @sharanam I don't know what that's about.

     

    @all.

     

    So, for me, my wi-fi sync works when I'm out in public, at a cafe, or otherwise open, public wi-fi area. At home, I've gotten it to work, and slowly, by setting up an ad-hoc network and then having my laptop and iPod join that. It seems, in my situation, to be something router specific.

  • by The hatter,

    The hatter The hatter Oct 16, 2011 6:24 AM in response to jack4434
    Level 9 (60,935 points)
    Oct 16, 2011 6:24 AM in response to jack4434

    The articles I found,

     

    Recommended settings for routers http://support.apple.com/kb/HT4199

    I have my iPod MAC address hard coded to router with WPA2 and security code

     

    Common WiFi issues https://www.apple.com/support/ipodtouch/assistant/wifi/#section_1

     

    Troubleshoot connections http://support.apple.com/kb/TS1398

     

    A lot of new and changed articles of course were posted last week:

     

    http://support.apple.com/kb/index?page=articles

      - recent knowledge base support articles

  • by Magnelephant,

    Magnelephant Magnelephant Oct 16, 2011 10:21 PM in response to The hatter
    Level 1 (0 points)
    Oct 16, 2011 10:21 PM in response to The hatter

    Thanks, Hatter. All good stuff.

     

    Last night, I updated the firmware of the router, and that seemed to do the trick. So far the wi-fi synch has worked without issue.

  • by ruoxi,

    ruoxi ruoxi Oct 17, 2011 11:49 PM in response to jack4434
    Level 1 (0 points)
    Oct 17, 2011 11:49 PM in response to jack4434

    I had some issue with the itunes wifi sync on my iphone 4s too. both my phone and laptop were connected to the same router yet the sync now button was always disabled on iphone. I have a laptop with win7 x64 on it. I didn't tried the methods you guys suggested above, but I played around with my router settings and it seemed to resolve my problem. It seemed like it had something to do with the NAT filtering option on my netgear router. As soon as I changed my NAT filtering from secured to open, the sync now button was enabled and my phone appeared in itunes. It might have something to do with the SPI firewall too. So whoever has similar problem can try to change their router setting to see if it's a fix.

  • by krishna84,

    krishna84 krishna84 Oct 20, 2011 4:49 PM in response to jack4434
    Level 1 (0 points)
    Oct 20, 2011 4:49 PM in response to jack4434

    have you tried rebooting your ipod then plugging it into your computer once it shows up on your itunes plug it out cuase thats what worked for me

  • by Tad09,

    Tad09 Tad09 Oct 23, 2011 9:34 PM in response to jack4434
    Level 1 (5 points)
    Oct 23, 2011 9:34 PM in response to jack4434

    Tried everything and finally figured it out. Go to Control Panel>System and Security>Windows Firewall>Advanced Settings>Inbound Rules. Make sure all Bonjour Services and SyncServers are Green(Enabled) and also that they have both Private and Domain checked(double click, then go to advanced). Restart the computer and start iTunes, plug in the phone to power and it will sync.

  • by Timothy Shrimpton,

    Timothy Shrimpton Timothy Shrimpton Oct 27, 2011 9:49 PM in response to Tad09
    Level 1 (15 points)
    Oct 27, 2011 9:49 PM in response to Tad09

    This absolutely solved my flood of errors on the Windows PC generated by our two iPhones and one iPad.  THANK YOU!!

Page 1 of 3 last Next