5 Replies Latest reply: Dec 30, 2012 5:30 AM by saadfromdubai
tomhh Level 1 Level 1 (5 points)

when trying to enable imessage on my iphone 4 an error message displays: 'username or password is incorrect' the same happens when trying to activate facetime, why is this and is there anyway to fix it so i can use imessage?

  • tido2012 Level 1 Level 1 (0 points)

    I'm replying to this because I too want to follow.  I got a message about not being able facetime on an iphone 4, when I upgraded a friend's phone to iOS 5, when it used to be able to facetime.  I'm not sure what I need to do.  As for the iMessage, I can flip it on, but as soon as I leave the messages under settings after flipping the iMessage button on, I can't send an iMessage, so I go back and check to see if iMessage is still on and iMessage is off, it's like I never turned iMessage on.  Not sure what to do and most people seem to be having different problems.  I cant turn on (and keep it on) iMessage!!

  • amdude Level 1 Level 1 (0 points)

    I had a problem where iMessage would toggle itself off too.  I would go into settings and toggle on then leave settings, wait a few seconds, then check the iMessage settings again it would be off.


    It turns out that in settings - Restrictions I toggled off facetime and this toggles off iMessage automatically.  So I had to keep facetime toggled "on" in Settings - General - Restrcitions.  After I did this I went into iMessage and toggled it on and now it stays on.

  • kdahab Level 1 Level 1 (5 points)

    i has the same problem in UAE ,i can use the imessage with apple ID in USA store but not on the emirati store,but still can't use it on mobile number!!!!

  • saadfromdubai Level 1 Level 1 (0 points)

    It’s a known fact that official iOS devices sold in the UAE don’t have FaceTime installed and UAE is not available in the list of countries when signing up for iMessages. However, with the upgrade to iOS 6, some people are facing issues trying to activate FaceTime or iMessages even if they have an imported device that worked well with the above two services on iOS 5.

    What is happening is that in IOS 6, Apple is also checking the address defined in your Apple ID associated with your account. So while creating your Apple ID, if you chose UAE as your location, you will not be able to validate your email/password in iMessages or FaceTime under iOS 6.

    There is a simple way of getting this to work though. On your newly iOS 6 updated iPhone or iPad, go to the iTunes App and scroll all the way down to the bottom where it says Apple ID : (your account). Tap on your account and select View Apple ID. Here you will see an option to change your Country/Region and chances are that UAE is currently selected for your account. Change this location to another country such as UK, US or wherever else you fancy and accept the new agreement.

    You might need to enter a valid address for the country you chose as your new location so make sure you have one handy. Once this is done, go back to iMessages and/or FaceTime and sign in with your Apple ID. You should now be able to sign into both of these services. Once you are signed in, you can go back to iTunes and change the location of your account back to the UAE