You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 4S unable to turn off 3G?!

How on earth do you turn off 3G on the iPhone 4S that is really stupid if they actually disabled even if it is to make Siri better

iOS 5

Posted on Oct 14, 2011 6:15 AM

Reply
615 replies

Oct 25, 2011 2:35 PM in response to Phrogz

Phrogz wrote:


Just spoke to support rep who a) had not heard of this issue, but b) mentioned that Sprint and Verizon have moved away from Edge and cannot function without 3G. If true, it would explain why some iPhone 4 users have the option (AT&T) and some do not (other carriers). He also mentioned that the 3GS and 4 both had different hardware for different carriers, but the 4S has one hardware model for all. This might explain why it's off across the board, rather than enabling it per carrier.


I found the tech note interesting, that SMS will still work even with "cellular data" turned off. Perhaps this will be good enough.


Please stop. You are only serving to add the confusion.


Verizon and Sprint never "moved away from EDGE" because they never HAD EDGE. EDGE is GSM technology, Verizon and Sprint both use CDMA. Those are competing technologies. Your rep was a moron; those seem to be coming out of the woodwork and breeding at Apple recently.


Again, as I stated in a previous post: SMS != (DOES NOT EQUAL) Data in that particular instance. Flipping the switch for "Cellular Data" on your phone is the functionally the same as calling Verizon or AT&T and turning off your data plan, except when YOU flip it, you're still paying for it. Ask anybody who travels out of the country regularly and has had to pay international roaming for their data usage, and you'll quickly understand why being able to turn it off on your phone is an important function to have.


The use of the word "data" in these instances is confusing and turns explaining these things into a nightmare.


Even IF the hardware chips are different, that does not preclude them from having the same options as previous chips in that they can choose what signals to look for, and being able to knock a radio down to listen only for 2G services should be implementable in software.

Oct 25, 2011 2:45 PM in response to rockmyplimsoul

rockmyplimsoul wrote:

While your voice is digitized, that does not mean it is transmitted over 3G; there are different communication paths for voice/text and data. To prove that, on my Verizon iPhone 4 (a CDMA phone) I have the ability to turn off 3G but still make phone calls and send/receive SMS texts. In this mode I can make calls and SMS texts, but I have no data so I have to turn 3G back on to surf the web, send/receive e-mail, or send/receive MMS texts.


Apparently this is not possible with the 4S, but you can still do this on the iPhone 4 even with iOS 5 installed (Settings/ General/ Network/ Cellular Data/ Off), at least you can with the CDMA iPhone 4. Perhaps Apple re-named the setting (I honestly don't recall what it was called before since I never use that feature).

3G on AT&T is NOT 3G on Verizon. AT&T is still predominantly a GSM network. Verizon is CDMA. 3G is being used as a marketing term by BOTH sides to define the speeds they provide; Verizon started saying they offered 3G speeds to keep up with AT&T's marketing of 3G and they name stuck. 3G by technical definition is the 3rd evolution of GSM (3..G...). EDGE was the marketing term of 2G (2nd generation GSM). First gen was just simplly GSM. Your argument about shutting off 3G doesn't hold water becuase you're comparing apples to oranges. On the AT&T iPhone 4 you had TWO options, you can turn off Cellular Data completely, or you can DISABLE 3G, forcing the phone to only work in EDGE, and NOT attempt to seek out a 3G tower. THAT is the behavior that is missing from the iPhone 4S, and saying that its a hardware limitation doesn't make any sense given the parameters involved. There are conflicting reports as to whether or not the 3G switch remains after updating an iPhone 4 to iOS 5, given misunderstandings like yours by both Apple people and others complaining about the issue without understanding it.


You are correct in that there are different paths for voice, SMS, and data, but they ALL travel over the same network. There are not separate radios for EACH of the three services, nor are there separate frequencies. They all use the same frequency pool, they all use the same addressing system, they all use the same radio on the phone to talk in and out of. Its just that the traffic going to and from the phone is logically divided by the carrier so they can provision and disable services as needed depending on what your plan says you are to receive.

Oct 25, 2011 4:09 PM in response to peelmanG4

Bless you peelmanG4 for this clarity. I've been working on these threads since I got my AT&T iPhone 4S on the first day and the confusion both from owners as well as tech support is rampant! Everything you said is totally right. I want the ability to turn off 3G and force the phone to use only 2G/Edge BACK! I'm dropping calls left and right and it is embarrassing.


See my reply below to Mrquin27...


Kris

Oct 25, 2011 4:16 PM in response to mrquin27

You are absolutely correct. That is precisely what happened to my AT&T iPhone 4 when I installed the iOS 5 on the day before my iPhone 4S arrived. The option to force the phone to use 2G/Edge (which is not the same a turning off cellular data at all) is gone. So don't tell me, anyone, it is a "hardware" issue because it simply cannot be. One moment my iPhone 4 had the option and after the iOS 5 update-poof! Gone!


And I want it back.


AT&T does have signal booster that cost about $150 but they are known to give them to customers who squawk a lot about no coverage in their home or office. If they have to give enough of those away perhaps they will convince Apple engineers to restore the option they summarily removed from us!

Oct 25, 2011 4:55 PM in response to SFMacNewbie

SFMacNewbie wrote:


You are absolutely correct. That is precisely what happened to my AT&T iPhone 4 when I installed the iOS 5 on the day before my iPhone 4S arrived. The option to force the phone to use 2G/Edge (which is not the same a turning off cellular data at all) is gone. So don't tell me, anyone, it is a "hardware" issue because it simply cannot be. One moment my iPhone 4 had the option and after the iOS 5 update-poof! Gone!


And I want it back.


AT&T does have signal booster that cost about $150 but they are known to give them to customers who squawk a lot about no coverage in their home or office. If they have to give enough of those away perhaps they will convince Apple engineers to restore the option they summarily removed from us!

This doesn't make any sense to me. I have my iPhone 4 in my hand with iOS 5 through ATT and the option to turn 3G off and on is there.


I can understand if this option was disabled on cdma networks as Edge doesn't exist for them but it does on ATT.


I am holding out during the 30 day return policy. I've found Siri really usuful. I do not like the battery drain or dropped calls.

Oct 25, 2011 5:09 PM in response to mrquin27

That is because you have the VERIZON phone. Please see peelmanG4's total explanation above. Verizon and Sprint have NEVER, ever had 2G/Edge because they are not GSM networks. They are CDMA. So of course you'd never have that option on a Verizon phone.


As for BlueFlowers, I wish I knew what the story was. I cannot explain why you have the option running iOS5 on an ATT phone and my iPhone 4 with it no longer had that option. Maybe someone can explain it. Because I'm not at all sure that ATT and Apple know what is going on either.

Oct 25, 2011 5:44 PM in response to SFMacNewbie

SFMacNewbie wrote:


That is because you have the VERIZON phone. Please see peelmanG4's total explanation above. Verizon and Sprint have NEVER, ever had 2G/Edge because they are not GSM networks. They are CDMA. So of course you'd never have that option on a Verizon phone.


As for BlueFlowers, I wish I knew what the story was. I cannot explain why you have the option running iOS5 on an ATT phone and my iPhone 4 with it no longer had that option. Maybe someone can explain it. Because I'm not at all sure that ATT and Apple know what is going on either.

If they are going to take that option away on the 4 then there's no point in returning my 4s. As of right now, I have it on the 4 and since it is a cell phone to make calls with, the ability to turn 3G on and off is very important to me.

Oct 25, 2011 6:19 PM in response to peelmanG4

peelmanG4 wrote:


3G on AT&T is NOT 3G on Verizon.

I never said they were the same! Geez, talk about straw man tactics to make a point.


If you're going to say that Verizon's 1xEV-DO is not "3G" then you're splitting hairs. My point is that data (or "Verizon's version of 3G" if you will) can still be turned on and off on an iPhone 4 running iOS 5 -- there is a lot of misinformation in this thread where some posts here were incorrectly stating that this ability was removed from the CDMA iPhone 4. Yes for the iPhone 4S that appears to be the case, but not on the iPhone 4.

Oct 25, 2011 8:05 PM in response to BlueFlowers

That is exactly why I kept it. I can't go back. And once you've updated the iOS you cannot go back, according to the Apple support person I spoke to.


And for those of you who keep tossing in things related to Verizon iPhones - this discussion is about AT&T iPhones that run on GSM technology. It has nothing to do with iPhones that run on CDMA networks (Verizon and Sprint).

Oct 26, 2011 7:44 AM in response to waterblaze123

After calling Apple Care twice and submitting two online feedback forms on the inability of the IPhone 4s to turn off 3G, I have decided to return my iPhone 4s and use my iPhone 4 that still has that functionality. I am very surprised that Apple has still not addressed this issue and the reason I have returned my phone is simply because I feel they will not be addressing it anytime soon . First time I am disappointed with an Apple product...

Oct 26, 2011 8:03 AM in response to Pops999

Well, Pops999, I lost that very functionality the day before my AT&T iPhone 4S arrived and I updated the iOS on my AT&T iPhone 4 to the brand new iOS5. I was floored to discover the toggle switch between 2G/Edge and 3G gone. And after chatting with Apple Tech Support I was told there is no going back to iOS 4.x once you go to iOS5. So I cannot go back to using my 4 because it, too, no longer gives me that choice. I'd be very careful about any iOS upgrades on that 4 of yours or else you'll be in the same boat you are with the 4S now.

Oct 26, 2011 7:30 PM in response to SFMacNewbie

This discussion also points out potentially problematic issues for me about upgrading from my 3GS (w/iOS 4.3.5) to the 4S and switching from ATT to Verizon at the same time. Since my first iPhone I have wanted to get away from ATT, after so many city + countryside connection & coverage issues and consequently using their Mark the Spot app way too many times.


My use includes city (mostly decent ATT coverage but still gaps and dropped calls) + rural countryside where coverage is sparse and the service level commonly drops back (from 3G to E or o, with very widely varying functionality of voicemail, text and data) and ATT evidently providing service via others' towers. What good is a cell phone if I have to go somewhere with 50 mile views toward a city or Interstate to make a call or see if there's a voicemail?! Waiting for any WiFi connection is a DOA idea. Being able to communicate outside cities & off Interstates is crucial to my (& a whole lot of others!) occupation & Verizon users often have equal or better service than ATT - which appears to be my only comfort, even if I have only one example of an iPhone 4 user. Plus, when I had Verizon years ago I had good city coverage (from a different house then) and countryside use would commonly switch to analog (real nice to have _swapable_ large capacity battery then!). Plus Verizon consistently scores much higher in service and customer satisfaction than ATT (Consumer Reports)


Getting a home cellular repeater doesn't address my issues, but a mobile one might help. I used to use a plug-in external antenna with a mag mount on the roof of the rental car, which helped a lot, but is useless with the iPhone. I still wish the iPhone had an external antenna jack!


I also have not seen any clarity about the ability of the 4S to use, say, a Verizon standard account + buy a GSM SIM card for domestic (Xc/min) use and being able to switch between them as needed or useful. This capability would add another option to the menu of choices here and might be a way to address many of the reception issues which complicate the 4S/Verizon iPhone choice. I could use Verizon in-city and have better coverage alternatives while in the countryside.


So, what to do? Stay with ATT & 3GS or upgrade to a 4S? If upgrade to a 4S, will I be better off with Verizon or ATT? Or postpone decisions for an iOS5 update to see if the options landscape changes? Its clear from the uncertainties explained in these discussions that there's issues which are not yet transparent (Apple?!) or settled which affect such choices. I, like any consumer, when faced with such situations won't budge until there's more comfort about all this - hear that Apple???


Overall, Apple's making these devices for only the mass market. The cell companies invest in the mass market too, i.e., coverage & capability wherever the customer base is most dense. These two factors stack up against all of us who's situations, use or needs are at the margins of the mass market. It appears Apple's mainly interested in enabling users who want to travel, i.e., the world phone feature, while leaving the 'rest of us' rural area users out on a limb. Apple's 'solutions' are limited to using WiFi, let us turn off a few features to better avoid high cell provider bills or allow a few choices among carriers. Apple's dumbed down OS management of hardware we own to the point we cannot retrofit a prior functional OS in the same device, an example of mass market-only idiotology. Ditto for having the option to upgrade iOS from 4.x.x to 4.3.5 now that 5 is available, except for devices which won't run on 5. We really have very limited flexibility here, which is fundamental to what everyone's complaining about in this and other related threads.


This is all why its becoming increasingly unwise to jump on the latest OS or hardware - mass marketing does not serve marginal users, even with transparent and complete information about the choice at hand. I'm seeing the same phenomenon in the iOSification of the Mac OSX (Lion) - with similar complaints about loss of flexibility and ability for power & network users to modify & maintain their OS as they've long done. Apple is at the forefront of this mass market trend in tech, but the rest of the market isn't far behind, so switching brands is at best a delay tactic. All these companies need to realize users are widely stratified so need a range of OS/device management/control options, and the # of users in marginal situations are legion - so design for and give us what we too need and want - even if our marginal situation is caused by somebody else: the cell provider(s).

iPhone 4S unable to turn off 3G?!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.