JaberM
Level 1 (1 points)

Q: I can't buy extra storage space for my iCloud account..

Hi All.

 

I use iTunes 10.5 and ios 5. My iCloud space is mostly full. I have been trying to purchase the 10GB extra space since yesterday but it keeps on giving me an error message (An unknown error has occurred).

 

I tried over my iPhone, iPad, and Windows 7 iCloud Control Panel. Failed each time, several times.

 

Please assist.

 

Regards,

 

Jaber

iPhone 4, iOS 5

Posted on Oct 14, 2011 10:57 AM

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JaberM

Q: I can't buy extra storage space for my iCloud account..

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  • by mchevroulet,

    mchevroulet mchevroulet Apr 11, 2015 9:08 AM in response to JaberM
    Level 1 (0 points)
    Apr 11, 2015 9:08 AM in response to JaberM

    I have the same problem. I am trying to buy extra storage space on iCloud and cannot go through. I can buy songs from iTunes with the same account but I cannot buy storage.

  • by rachel193,

    rachel193 rachel193 Jul 8, 2015 6:40 AM in response to Gniou
    Level 1 (0 points)
    Jul 8, 2015 6:40 AM in response to Gniou

    GniouOct 20, 2011 1:14 PM Re: I can't buy extra storage space for my iCloud account..
    Re: I can't buy extra storage space for my iCloud account..in response to idilfrombrooklyn

    Just in case it helps others: I managed to increase my storage on icloud after I realized a peculiar thing... On my itunes account the initial of my middle name wasn't shown, while it is on my credit card. So I update my information on itunes and that sloved the problem (I was at last able to buy more storage for icloud). The peculiar thing is that I have had this disconnect in my name between itunes and my credit card for years, and it never prevented me from buying music and apps .... Anyways, hope it will help others!

     

    So bizarre. Thank you, this helped me... even though when I got to the next step, (1) my c-card info wasn't entered, so why would a middle initial matter, and (2) my billing info didn't include a place to enter a middle initial. I also had to enter a title (Mr., Mrs. etc) for the form to process. With no title, I didn't get an error, the form just wouldn't process. I can't believe this problem from 2011 is still an issue today! Not an operating system error, as I was having the same problem on my mac and my iPhone.

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