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Leaking Battery into my Macbook Pro

1421 Views 7 Replies Latest reply: Dec 27, 2011 4:50 PM by Greg Good RSS
Greg Good Level 1 Level 1 (5 points)
Currently Being Moderated
Oct 14, 2011 2:36 PM

I have a Macbook Pro that was purchased at Best (?) Buy!.  This is the MacBook that has a removable/replaceable battery.,  I initially had my apple battery replaced and BestBuy replaced (under warranty) it with one of their batteries.  Now their battery has leaked inside of my MacBook Pro.  The Geek Squad just replaced the battery and sent it back to my local store for me to pickup.

 

I refused delivery as the battery that they put in is now unremovable. (Im assuming the old battery acid has glued the new battery).  The computer reeks of battery acid.  They are now going to take the computer back to repair and clean out the acid.....  How do I know that in a few months from now the acid doesn't eat through something and now I'm without warranty coverage....  The smell is awful, bordering on nauseating...

 

I told them this should be grounds for a replacement computer.  Of course the computer works "just fine."  At least for now...

 

Anyone have any experience with this type of "repair"?  What recourse do I have?  I know, never go to Best Buy....Live and Learn....

G2

MacBook Pro, Mac OS X (10.6.8), Replaceable battery version-2009
  • eww Level 9 Level 9 (52,975 points)
    Currently Being Moderated
    Oct 14, 2011 3:01 PM (in response to Greg Good)

    I doubt that you have any recourse at all now that Best Buy's defective battery has voided the Apple warranty on your machine (if any warranty was still in effect) by leaking into it. I suspect all you can do to protect yourself now is file all the paperwork from Best Buy carefully and keep it in a safe place so you can produce it in small claims court, if it ever comes to that. Otherwise, I'm afraid you're on your own now.

  • eww Level 9 Level 9 (52,975 points)
    Currently Being Moderated
    Oct 15, 2011 5:30 AM (in response to Greg Good)

    Well, lotsa luck. You've already seen what they can do for you.

     

    Why Apple ever got into bed with BB, I can't imagine.

  • carl wolf Level 6 Level 6 (13,910 points)
    Currently Being Moderated
    Oct 15, 2011 6:53 AM (in response to Greg Good)

    Did your computer originally fail under the Apple warrnty?  If so, I'm wondering why you had it repaired by Best Buy.

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