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Level 1

0 points

After 10.5 update itunes store won't load...

I updated my itunes to the new 10.5 and now the itunes store loading bar just appears half way and then goes away and just shows the itunes logo. It is not a firewall. It is not a missing update. I uninstalled everything the correct way and reinstalled 10.3 itunes and it worked. I updated that and again the itunes store does not work. Please help. I am very mad over this because I can't use it with my iphone without 10.5 update. I am on a windows 7 64bit.

Here is the diagnostic.

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

CLEVO P170HM3

iTunes 10.5.0.142

QuickTime not available

FairPlay 1.13.35

Apple Application Support 2.1.5

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL 2.1.1.1

Apple Mobile Device 4.0.0.96

Apple Mobile Device Driver 1.57.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.3.494

Gracenote MusicID 1.9.3.106

Gracenote Submit 1.9.3.136

Gracenote DSP 1.9.3.44

iTunes Serial Number 0040AC3C0CBC1448

Current user is not an administrator.

The current local date and time is 2011-10-14 20:31:13.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

NVIDIA, NVIDIA GeForce GTX 485M

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 10.5.0.142 (x64) is currently running.

iTunesHelper 10.5.0.142 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {7123E3C8-6337-482C-BFAC-77F3B310F6B5}

Description: Killer Wireless-N 1103 Network Adapter

IP Address: 192.168.1.6

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

Lease Obtained: Fri Oct 14 20:23:34 2011

Lease Expires: Sat Oct 15 20:23:34 2011

DNS Servers: 192.168.1.1

Adapter Name: {4139AD64-1032-45E7-B043-97F935AD7FAD}

Description: JMicron PCI Express Gigabit Ethernet Adapter

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers:

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

SSL 3.0 Support: Enabled

TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.

iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2011-10-14 20:24:43.

Windows 7

Posted on Oct 14, 2011 5:34 PM

87 replies

GuruChaz

Level 1

8 points

Oct 16, 2011 10:21 AM in response to HandofPain

If you are using a Bigfoot Networks NIC, all you can do is report the problem in a trouble ticket on their website. If you don't have one of their NICs, right click on Command Prompt in Start Menu and "Run as Administrator"...then type this in at the DOS prompt and reboot:

netsh winsock reset

That is what is working for everyone else...except owners of Bigfoot Networks NICs. :-(

Kervan21

Level 1

0 points

Oct 16, 2011 1:13 PM in response to GuruChaz

Neither solution worked for me. I tried both the windows fixit, and the winsock approach, and I still can't iTunes to load the store. I uninstalled iTunes and re-installed it, and still nothing. I'm running windows vista.

Oct 16, 2011 4:52 PM in response to mr.stupid

That did the trick. Thanks Mr. S.

Oct 16, 2011 7:13 PM in response to HandofPain

I tried everything suggested here and on other pages, including uninstalling all Apple software in the required sequence and reinstalling iTunes 10.5, the Winsock approach, flushing the DNS cache, and the Microsoft FixIt download, but what caused the iTunes 10.5 blank store page for me was PCTools Spyware Doctor with Antivirus. I uninstalled the PCTools product, installed iTunes 10.5, and the store page finally loaded as expected. I installed Kaspersky Pure instead, and have had no problems. I'm not sure how widely folks use PCTools Spyware Doctor, but it definitely caused my problem.

Oct 17, 2011 7:16 PM in response to Soopadoopa

This didn't work for me at first either, but on my last ditch effort, I closed iTunes and I retried the command prompt "cmd" and then keyed in "netsh winsock reset". The computer will tell you that you have to restart your machine in order for the changes to take effect, but that's where I went with my gut instinct and just opened iTunes. I clicked on the iTunes store and...success!!!

BethMA

Level 1

5 points

Oct 18, 2011 2:54 PM in response to HandofPain

I have checked the firewall settings and flushed the DNS still the store only loads halfway and stops (Windows 7 64bit - downloaded the 64bit version already have uninstalled iTunes and components in the correct order and reinstalled (twice) - I am getting to the end of my rope !!!! Seriously - HELP!!!

omulhern

Level 1

5 points

Oct 18, 2011 8:42 PM in response to Soopadoopa

Man thanks for your post. Was running Spyware Doctor with Antivirus even went in and put in all the Apple .coms suggested by Apple to no avail, found your post uninstalled the program restarted and wella Itunes store is now working. I have been to every archane site and program file I ever want to see. Thanks! Omulhern.

Oct 18, 2011 8:59 PM in response to HandofPain

If you are by any chance using Spyware Dr. software, follow this link and then follow the instructions:

http://www.pctools.com/forum/showthread.php?69160-Problems-with-Spyware-Doctor-2 011-and-iTunes-10.4&highlight=itunes+store

There is a setting that can be changed under your account. The email guard plug in must be disabled. PC Tools believes it was fixed in the last update but it wasn't.

Oct 20, 2011 12:06 AM in response to HandofPain

OMG!!! having EXACT same problem, glitch in the update maybe? we might have to wait until the next one

Oct 20, 2011 6:27 AM in response to GuruChaz

Reset Winsock and my iTunes store working now. Thanks!

Joey77

Level 1

0 points

Oct 20, 2011 8:13 AM in response to DorisGreenwood

Thank you so much for posting this about Spy Doctor! I have been losing the will to live & doing all the things suggested and this has FINALLY worked!!

Just for info for others.....

I didnt have the email plug in highlighted. I simply upgraded to the new version which now has the fix in it. Restarted pc and hey presto I can get back into iTunes!!!!!!

THANK YOU SO MUCH DORIS GREENWOOD!!!!!!!!!!!

Dagnon

Level 1

0 points

Oct 21, 2011 5:28 AM in response to HandofPain

Mr.Stupid - Flushed the DNS and now works like a charm. Much Thanks !!!!

Oct 21, 2011 3:22 PM in response to HandofPain

Finally got mine to work too. I had tried EVERYTHING that I could come up with on the internet (netsh winsock reset; uninstalled C:\Program Data\Apple\Installer Cache\AppleApplicationSupport2.1.5\AppleApplicationSupport.msi and installed C:\Program Data\Apple\Installer Cache\AppleApplicationSupport1.5.2\AppleApplicationSupport.msi; messed with IE LAN settings; uninstalled and reinstalled everything Apple, and finally a couple of system restores. Most of the above several times. Nothing worked, but I figured it HAD to be a firewall of some sort, because I couldn't get the iTunes Help to come up either (said I wasn't connected to the internet) so I messed around with my firewall programs. Turned out to be NetNanny. I was already logged in as an Admin, with nothing blocked and all privileges, so I didn't think that was it, but once I added iTunes to the NetNanny application exceptions, it FINALLY worked. Yay! Too bad I lost my previous iTunes Music Libraries in the process, but at least I still have all of my music/movies/apps, etc.

Oct 21, 2011 7:25 PM in response to DLThompson

it was Net Nanny for me too, thanks DLThompson!!!!!! Tried everything else and it was driving me crazy.

Oct 22, 2011 1:37 AM in response to HandofPain

Hi Guys.. After i updated to i tunes 10.5, i tunes store(on a pc) had a blank page. I've almost crack my head to get it to work and until I stumbled on this solution AND IT WORKS. Try it.

On windows 7, press start menu, accessories, right click on command prompt and run as administrator. In the command prompt type at follows...

ipconfig /release

(wait a while....) then

ipconfig /renew

(wait again...)

netsh winsock reset catalog

(wait)

netsh int ip reset reset.log

Thats about it...Enter every command ya... Restart ur computer. Hope this works for everyone.....

After 10.5 update itunes store won't load...