itsTiffanny

Q: iTunes will not let me sync apps to my iPhone because it says I am not authorized on this computer, however my account is authorized!?

When I try syncing my apps onto my phone I get the message:" The app(s)  were not installed on the iPhone because you are not authorized for it on this computer. To authorize this computer for items purchased from the iTunes storem, choose Store > Authorize this computer. "

 

 

So I went ahead and did what the message said and this is the message I get after I try to authorize: " this computer is already authorized. Including this one, you have authorized one computer of your available 5."

 

 

So its telling me to authorize my account on this computer but yet its already authorized! I'm really fustrated. I just updated my computer software and the iphone soft ware, so maybe this is a bug in the new software?

 

Can someone please help me, cause this is really fustrating!

 

I've restarted itunes, I've restarted my phone, and I have restarted my computer and I still get the same problem!

iPhone 4, iOS 5

Posted on Oct 14, 2011 9:09 PM

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Q: iTunes will not let me sync apps to my iPhone because it says I am not authorized on this computer, however my account is authoriz ... more

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  • by Chris CA,

    Chris CA Chris CA Apr 9, 2012 2:25 PM in response to nscollins
    Level 9 (79,523 points)
    iPhone
    Apr 9, 2012 2:25 PM in response to nscollins

    Try to Deauthorize the computer then Authorize ir.

  • by maicafrances,

    maicafrances maicafrances Apr 21, 2012 1:02 AM in response to itsTiffanny
    Level 1 (0 points)
    Apr 21, 2012 1:02 AM in response to itsTiffanny

    Hello Guys!

     

    I found a solution for this issue, faster than re-downloading them.

     

    I downloaded the apps using my girlfriend's Apple ID, so I encountered the same problem.

     

    Go to your Apps, double click the App Icon, then enter your Apple ID and password, as simple as that.

     

    Hope this is helpful

  • by Chris CA,

    Chris CA Chris CA Apr 21, 2012 8:50 AM in response to maicafrances
    Level 9 (79,523 points)
    iPhone
    Apr 21, 2012 8:50 AM in response to maicafrances

    maicafrances wrote:

     

     

    Go to your Apps, double click the App Icon, then enter your Apple ID and password, as simple as that.

    That does nothing except show my Apps in a new, separate window in iTunes.

  • by Ken Walker,

    Ken Walker Ken Walker Apr 29, 2012 5:27 AM in response to itsTiffanny
    Level 1 (9 points)
    Apr 29, 2012 5:27 AM in response to itsTiffanny

    I tried a few of the suggestions on here but still had the same problem. Instead of hitting 'Authorize this computer' from the pop up prompt:

     

    1. Store

    2. Authorize this computer.

     

    I think I may have got a couple of prompts to answer after this (sorry, don't recall as I had tried so many things at this point) but all my apps are now synching from my Ipad.

  • by dfsadfdsfsdf,

    dfsadfdsfsdf dfsadfdsfsdf Apr 29, 2012 9:58 AM in response to itsTiffanny
    Level 1 (10 points)
    Apr 29, 2012 9:58 AM in response to itsTiffanny

    the same probleom happened to me. i then sent apple an email about. They then whent into my acount and redownloaded it for me for free. I did not redownload it myself because i cleared my downloads. So if you send apple that email i am sure they will reply

  • by Donna264,

    Donna264 Donna264 May 1, 2012 3:30 PM in response to iPadGuy1002
    Level 1 (0 points)
    May 1, 2012 3:30 PM in response to iPadGuy1002

    I have had the same issue and have tried several of the suggestions to no avail. The person who explained the change in format of the Apple IDs is right, and for many folks who have this problem just adding the "@me.com" or "@ mac.com" to the Apple ID at sign-in will fix it. In my case, I unknowingly had TWO Apple IDs, one WITHOUT the complete email address and one WITH it.

     

    Go to the Settings on your mobile device and scroll way down to Store & see what your Apple ID is registered as. Then go back to your main computer and in the App Store menu scroll to "view my account" and you can see if the Apple ID matches what your mobile devices have. Sign in using the same Apple ID and your sync problems should be resolved.

  • by vic145,

    vic145 vic145 May 12, 2012 7:34 AM in response to itsTiffanny
    Level 1 (0 points)
    May 12, 2012 7:34 AM in response to itsTiffanny

    I can't access half my music because iTunes says I "must authorize this compter to play songs purchased with XXX@earhtlink.net account."   That account has been closed for 5 years.   I no longer have the password, etc. and in fact, itunes can't find any account with that name.

     

    I've tried all the fixes given here. 

     

    Everything worked fine until I installed Lion... 

     

    Any ideas?

  • by Chris CA,

    Chris CA Chris CA May 12, 2012 9:33 AM in response to vic145
    Level 9 (79,523 points)
    iPhone
    May 12, 2012 9:33 AM in response to vic145

    vic145 wrote:

     

    I can't access half my music because iTunes says I "must authorize this compter to play songs purchased with XXX@earhtlink.net account."   That account has been closed for 5 years.   I no longer have the password, etc. and in fact, itunes can't find any account with that name.

    Did you creae a new iTunes account?

    Or did you update it with your new email address?

  • by vic145,

    vic145 vic145 May 12, 2012 10:34 AM in response to Chris CA
    Level 1 (0 points)
    May 12, 2012 10:34 AM in response to Chris CA

    I created a new account (more than 5 years ago).  Itunes recognizes it and my Mac, etc are all authorized with that account.  Problem is iTunes can't even find an account using the old email address so all attempts to reset or send me a new password for it fail.  Same error is ahppening with certain Apps on my iPhone and iPad.

     

    I've had my Mac for more than a year and this problem started after the Genius Bar installed Lion for me. 

  • by mkeev,

    mkeev mkeev May 31, 2012 9:38 AM in response to itsTiffanny
    Level 1 (0 points)
    May 31, 2012 9:38 AM in response to itsTiffanny

    Hi. I had the same problem and reset the Ipad, authorized the pc, deauthorized it and nothing worked. Finally I went to My Ipad Settings, click on Store and then click on Apps ( automatic downloads) and turn it on.  Then I went to Itunes ( with your ipad plugged) click on yout ur ipad name under devices on left column, do a right and left click and click on transfer purchases. Now is transfering all the apps that Itunes didnt recognized. Guess the whole trick was on turning on the automatic downloads.

    Hope it works, it did for me!

  • by jays.help,

    jays.help jays.help Jul 1, 2012 10:27 PM in response to itsTiffanny
    Level 1 (0 points)
    Jul 1, 2012 10:27 PM in response to itsTiffanny

    I have a solution, but only for Windows users:

     

    1) Open the start menu and open "run"

    2)Type in : C:\ProgramData\Apple Computer\iTunes

    3)In this folder, there should be a file called "SC Info"

    4)Delete this file and then restart your computer

    5)Open iTunes and sync your device, it will ask for authorisation again

    6)Put in your email and password, and your device should sync, and it wont ask for authorisation again!

     

    Like if you have Mac OSX, and then i will look into the problem for you mac users

     


  • by AppleCoreMan,

    AppleCoreMan AppleCoreMan Jul 4, 2012 11:13 PM in response to itsTiffanny
    Level 1 (0 points)
    Jul 4, 2012 11:13 PM in response to itsTiffanny

    I forced (through some trickery) a download and install of WhatsApp on my iPod Touch (which didn't work). After I removed WhatsApp from the iPod Touch everything was synching and back to normal.

  • by vic145,

    vic145 vic145 Jul 5, 2012 10:21 AM in response to mkeev
    Level 1 (0 points)
    Jul 5, 2012 10:21 AM in response to mkeev

    Ended up having to go to iTunes support to get that old account reinstated with a new password and ID.  Itunes cannot merge accounts - which sounds ridiculous to me.  So now I can update some Apps using the old account and others using the newer one.   Ditto with music authorization.

  • by Aamir Sidik,

    Aamir Sidik Aamir Sidik Jul 7, 2012 12:02 PM in response to itsTiffanny
    Level 1 (0 points)
    Jul 7, 2012 12:02 PM in response to itsTiffanny

    The windows users solution didnt work. It says that it is not located. i have the same exact problem, half of my apps sync onto iphone and rest dont. The apps that do sync are free or downloaded from instaullous. And the other half are mostly free and few from installous. I dont get it. My computer is authorized. All apps sync onto my actual iphone, but half of them wont sync onto the new iphone i have. Both are 3gs, old 16gb and new 32gb. all apps are compatible with ios 4 and above. My old one is running on ios 5.1 and new is running on ios 5.0.1.

    It is so annoying.

    Let me know if someone has got a solution pls asap.

    Thank You

     

    <Email Edited by Host>

  • by somethingswedish,

    somethingswedish somethingswedish Jul 7, 2012 8:26 PM in response to itsTiffanny
    Level 1 (0 points)
    Jul 7, 2012 8:26 PM in response to itsTiffanny

    Hi,

     

    I know you wrote you can't sync apps but I had the same problem syncing TV shows from my mac to my ipod and this solution was suggested by another member and it worked. Maybe it is a similar issue for apps in that the file name must be changed?

     

    One workarwound is to do the following:

     

    1. Remove the digital content from iTunes (but keep the files)

    2. Rename all .m4v files to .mp4 files

    3. Add the files back to iTunes

     

    --->>> I just went into my Harddrive -> Music -> TV shows and changed the endign to .mp4 -> synced again (i.e. I didn't remove the files from itunes at all) and then they were all there.

     

    Thought maybe this could be a clue for someone clever to figure out the issue with syncing apps?

     

    Good luck!

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