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Phone numbers not formatting properly

I just got a new iPhone 4S. The numbers in my address book don't seem to be formatting properly. They just have a string of numbers, e.g.., 6025551212, rather than the normal format of area code in parentheses and a hyphen in the number.


This goes beyond aesthetics. The phone doesn't match numbers, so my recent calls list and my SMS history don't have names associated, even though almost all of the numbers are in my address book.


Here is some more information: I just got the iPhone 4S today, and I plugged it into my Mac and chose to do a restore from backup. I selected today's backup of my old iPhone 3GS. Everything else went smoothly. (note that the number didn't transfer... this is a totally new phone number on a totally new account.)


Even more information that might help in troubleshooting this: when I go into Settings --> Phone, it shows my number formatted in the way I described above (e.g., 4805551212). But here's the weird thing -- I can't edit that! There is no rightward-facing arrow that indicates you can click on it, and repeated clicks don't do anything. On my iPhone 3GS (which formats its number correctly), I can go in there and edit it.


I should also mention that this is a U.S. phone with a U.S. number on a U.S. carrier (Verizon), and most of the numbers in the address book are U.S. numbers. So there aren't any strange international issues going on. I have searched through the settings and U.S. is selected for all of the international settings I can find.


Finally, this is a phone issued by my company, and the IT person opened the box, "provisioned it," added it to the corporate account, got a new number assigned to it, etc... Does that have anything to do with it?


Thanks for the help! I'm pulling my hair out!

iPhone 4, iOS 5

Posted on Oct 14, 2011 11:17 PM

Reply
40 replies

Oct 14, 2011 11:22 PM in response to phoenician47

I purchased a new iPhone 4S today as well, and restored it from a backup of my iPhone 4. I am having exactly the same issue. Improperly formatted numbers, Call History and Messaging not showing Contact Names, etc. In addition to upgrading from a 4 to 4S, I also switched from AT&T to Verizon. Does the carrier file have anything to do with number formatting in iOS?


I've gone through several iterations of doing resets and restores. Nothing seems to work.


The only way I've been able to get the number to appear formatted correctly is by adding +1 before it. Example: If a number were 4805551234 in my contact list, I could change it to +14805551234 and the phone would properly format the number as: +1 (480) 555 1234. However, I do not want to do this for all of my contacts.


Any fix for this would be greatly appreciated.

Oct 15, 2011 1:14 AM in response to JeremyL27

I found the solution on an outside forum: http://forums.tipb.com/iphone-4s-forum/221242-iphone-4s-contacts.html


This seems to only affect Verizon devices. If you are not using Verizon, this fix will not work for you.


Here is the summary of the steps I took to correct the issue:

1) Open the Phone and dial *228. This is a Verizon over-the-air programming number.

2) When the system answer press 1 for "Program or activate your phone"

3) Wait for the call to disconnect. You should get a prompt stating something like, "Settings updated."

4) Open the Task Manager and kill the Phone, Message, and Contacts Applications

5) Wait a few minutes (I waited 3 just to be extra safe)

6) Open the Message App to verify the fix.


If you are still broken, kill the Message App again, then reboot your phone.

Oct 15, 2011 6:39 AM in response to JeremyL27

This worked for me. I also tried restoring a second phone with the same problem, but this approach is much quicker.


On both phones we found International Assist was on, but shouldn't have been. That helped fix an outgoing call problem from the Contacts list, but not the caller ID problem. Details on the outgoing call problem are at:

https://discussions.apple.com/thread/3391588

Oct 28, 2011 9:54 AM in response to JeremyL27

This worked to restore the names in my phone, but not in my message program. Actually, before I resolved the contact issue in the phone program, my texts were all listed correctly, by name. After doing the reprogramming method listeda bove, my phone recognizes the numbers in my contacts, but my message program does not. I reprogrammed the iphone a few days ago (back when my message contacts were messed up) and this fixed it temporarily, until I reprogrammed the phone today. Does anyone have a solution?

Phone numbers not formatting properly

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