[PLEASE READ MY STORY]
My name is neto and I live in USA. As everybody on this thread, we are passionated by Apple and especially iPhones.
After almost 20 days waiting my new device, I have got my iPhone 4S yesterday (64GB Black - ATT). Basically I did the initial setup (using only Email - Exchange and yahoo messenger).
As everybody, my battery was draining like a crazy. I did all the things that you can imagine and nothing happens.
OK, I scheduled the "Genius" at Apple Store. I went there and the Genius came to talk to me. I have been working in a science computing industry for more than 20 years (so I have a little of experience) and the I had a TERRIBLE experience. First the Genius thought that he was the best of the universe and he told me that was normal. I said: "Excuse-me, how can you say that is normal 50% drop battery in less than 4 hours" (I had ALL services off - less email) and he told me: that is your exchange account.
I said: "Excuse-me, my exchange account..." - You need to talk to your exchange administrator...
Long story short: The genius threat me like an stupid and was very rude. I asked to talk to his manager. I spoke to the manager and was the same to talk to the wall.
I cannot express in words my frustration and my disappointment.
We never cannot say never, but for my experience today, Apple will have one less customer (I don't know if Apple CARES, but I'm very very disappointed)
I wish all the lucky and the best to everybody on this thread and I hope someone from Apple Corporation reads this and please take an action, because I can accept everything (even a BUG on IOS 5 or iPhone 4S but ... this... doesn't make any sense)
All the best
One customer extremely extremely disappointed with Apple iPhone 4S and how was appointment with the Genius.