I may as well add my thoughts here in the hope that Apple might take note and make an official statement even if it is to just say they are aware of an issue and are working hard to figure out the cause and or fix it?
Maybe it's too much of a dent to their pride to acknowledge there is even a problem, or that individuals have an issue that is NOT specific to that single phones hardware, but that it might actually be something to do with the new software running on the new hardware.
So I have had some terrible results with my new iPhone 4S.
I have turned off location services and notifications and turned down the brightness of the screen and constantly make sure i have no apps multitasking. So basically I'm back to a phone that is as if its a 1st gen iPhone (which i loved) and still have. I own the 1st Gen iPhone and 3gs and now a limp 4s.
First charge test left the 4s dead in about 12 hours. Not even being used much at a all.
Even in flight mode i noted that at one pint i was loosing about 3% every 5mins or so.
So I un-installed iCloud and re set the phone up fresh and did a full charge from dead.
With the phone in a state I cant really use it as it was intended my battery life is still dissipating at a rate of 20%
every 4hours which for a phone that is not even receiving texts or doing anything isn't good - but this is the best performance iv managed to get out of the phone.
After 3 goes at conditioning the battery, while on several 2g calls to apple each lasting 10mins I was loosing 4% in those 10mins.
I went in store and right in front of the rep she saw the battery disapate at a rate of 1% in about 1min after just going to a single webpage.
In the last 2 days I have tried to not use my phone bar sending a couple of texts and 1 or two 3min calls and my phone lasts about 20hours max.
I ring apple and they simply say:
Apple: "oh you are within 14days just take it in and we will replace it"
me: "are apple aware that there is any kind of problem with the iPhone 4s"
Apple: "No - there may be a couple of people who experience issues but that may just be down to a faulty handset, like yours"
me "I have read that Apple Techs have been calling people to try and figure out what the issue might be"
Apple: "I don't know anything about this - if you would like to be transferred to a senior tech i can do this for you"
Senior tech: "There isn't to my knowledge any evidence that there is a problem with the 4s"
Me: "what about the things i have read about apple techs calling people? and all the discussions out there on the web and the apple forum?"
Senior tech: "we have no knowledge of this and or any issues with the iPhone4s, I suggest we book you in to get your handset replaced."
In denial - or not in the knowledge loop it would seem.
I then spoke to the business team at a UK Apple Store.
They said there is no issue with battery life and booked me in to get my phone swapped.
I then told them my concern about the new phone and what if it has exactly the same issues - and maybe it would be better if they could help me help them diagnose the issues by running diagnostic software on my current device.
They replied saying they can not comment on the state of the iPhone 4s potential issues that people might be having but they would be happy to just replace my phone for me.
Super frustrating and a total lack of acknowledgement in store or with apple support. So here goes I get my new phone in a couple of hours lets hope for Apples sake that its just a one off issue like they say with my handset.
Maybe i should just get a refund.
We live in hope...